Hilton Garden Inn Islip/MacArthur Airport

I am surprised this hotel is not rated higher. I stay here once or twice per month. The front desk staff is welcoming. They provide bottled water. There are delicious cookies in the lobby. There’s a Keurig in the room and also free coffee in the lobby in the morning. There’s a restaurant in the lobby which is so convenient when traveling alone and the food is very good. The rooms are always clean. The other guests are usually business people. When this hotel is booked I am always disappointed and stay elsewhere but nothing compares to the Hilton Garden Inn. I am so comfortable there.

LIAR!!! PIECE OF SHIT!!! BEWARE!!! Sales will quote you for a cheaper rate then will charge you more when you are decided to book!!! I called several times to this hotel asking for wedding room rate for April 2016. When I first called rate quoted was $ 159 then I called again it jumped to $ 169 and on my third call it was $ 189!!! RIDICULOUS!!! After speaking to Chelsea from Sales then to Christina Director of Sales I decided to book 20 – 25 rooms just so I don’t need to worry about hotel accomodation but when I asked for the breakfast rate first I was quoted $ 15 (breakfast in the private room) then when I called back I was quoted $ 25… THIS HOTEL SHOULD BE CALLED LIAR HOTEL!!! So after all this non sense I spoke to the General Manager Ross– left a message but no return call. I had to call him back and nothing was done! Even an apology!!! Don’t worry Chelsea, Christina and Ross!!! I will spread the word!!! PS. Hilton should hire someone else. These people are putting shame on the company’s name!!!

Great hotel. Clean, friendy and fun. They have a great bar and the food is very good. Glad I found this spot.

The hotel is your average hit on garden clean and nice. What earned his one 5 stars was the food in the restaurant downstairs! Everything was above par best chicken sandwich ever huge fresh ripe fruit bowls. Excellent!

Came in late around 2am but Joshua was very help
And accommodating, room was clean, free wifi. Also next morning Luisa was very nice and attentive to my needs. Breakfast was awesome besides being free. My experience overall was great. Would recommend.

My fiancée and I have always stayed at the Riverhead location on valentine’s day since we we first started dating over seven years ago. Since we’ve stayed at other Hilton Garden Inns on different trips and we LOVE this chain… excellent customer service, friendly, attentive and always willing to go that extra mile. This stay was no exception, to make a long story short, this February we are being married in Costa Rica… at a HOLIDAY INN

Hotel was fine but stay away from the restaurant. I’ve been sitting here 35 minutes waiting for flat bread. Customers all around me are complaining about the wait and it’s not busy. I’m here for two more days and was hoping for the convenience, to stay in the hotel and eat. Needless to say, I will be back at Mama Mia’s tomorrow. Service and food there were both outstanding. I’m now 40 minutes in and still no food. Way past ridiculous!

What a great place to stay! The staff was always so very helpful and super friendly. Nice rooms and hotel and just an absolutely amazing staff! Would stay again and recommend it to everyone. Not one bad thing to say about it.

Very welcoming and proactive! We stayed for the weekend attending a nearby dance competition. When the weather got snowy we returned Sunday evening, as did the majority of our parents and dancers. Although short staffed, especially in the kitchen, they happily served all of us as quickly as they were able. Food was very good and so appreciated after a long long weekend. A special commendation goes to Russ at the front desk, who after checking us in got me a cup of tea (for my cold), became our server, and even found me an eyeglass wipe for my smudged glasses. Friendly, incredibly proactive, amazing. I would definitely stay there again.

I generally like Hilton Garden Inn hotels. My last stay here was actually pretty good. My issue is the customer service (or lack thereof) I received when I was trying to resolve a problem with my billing after I returned home. Long story short: I was overcharged more than $ 700, and the Hotel has not been any help at all.
Andrew at the front desk was unable to help me and referred me to Nikita. I was able to talk to her (once), and she said she would «look in to the problem and get back to me either later that day or first thing the next morning». I haven’t heard from her or anyone else at the hotel since. I have called several time, left numerous messages on her voice mail and she has refused to call back. I ended up disputing the charges with my credit card company and they are starting an investigation.
I have been a diamond member with Hilton for many consecutive years, and 9 times out of 10 the service is outstanding. Unfortunately this is one of the one times it’s not! I’m very disappointed with this hotel and if I have any say in the matter I will stay at another property if I am traveling in this part of the country again.

Ronkonko-​what???
My boyfriend and I were attending a wedding in LI, and this is where the wedding guests were all scheduled to stay.
I booked this hotel room a few weeks prior to the wedding, and Christina the manager was awesome! She answered all my questions and made the entire process a breeze.
The hotel staff picked us up at the Amtrak, which was helpful since we didn’t know the area. Check-​in was painless and the staff was nice and accommodating throughout our stay. (Tip: the staff will take you to the Amtrak and pick you up as long as it is not past 11pm.)
The room was super clean, spacious, and comfortable.
The thing I noticed that was the most confusing to our group of friends was that the hotel claims to provide a free continental breakfast. A few of our friends participated in the breakfast downstairs only to be told it would be $ 12. Not a big deal, but to avoid any confusion keep that in mind!
Overall we had a great stay. We won’t be coming back to this area, but will definitely keep Hilton Garden Inn in mind for our future vacations!

Garden variety (see what I did there?! ;-)
But, seriously. Even for a Hilton Garden Inn, this place doesn’t tow the line. We had issues at check-​in, guarantees given by their wedding coordinate (who was nowhere on the premises when we arrived, and guarantees which were used as time lines to coordinate limo services) which weren’t executed by hotel management, who gave the groom and party rather curt service from minute one, including trying to talk the groom out of the room he and his bride were guaranteed (arguing that it was only a few extra feet of space, and no big deal). We were then handed over to an employee who was so flustered and nervous I was honestly worried she might faint.
To be fair, housekeeping was able to turn rooms within 15-​minutes to get us on our rooms with JUST enough time to drop bags and run back down to the car.
The lobby design is actually quite nice (props to their interior designer). The breakfast looked fine… just very hotel. The coffee was passable (though the individual Keurig in the room? That one that made me super excited when I saw it? Didn’t work). There are fridges and microwaves in the rooms, which was nice.
They have a complimentary shuttle, though I never used it. Five minute drive from the Ronkonkoma LIRR train station.
The beds? Meh. Comfortable enough. Clean.
Bathroom was fine.
Desk and chair, as well as side chair, were all fine.
Temperature a bit wonky. Could never get it «just right». And it didn’t always adjust to the level I set. But fine.
The free wifi was pretty decent speed, overall. Did have a few disconnect issues. But nothing major.
Pool area was big. Outdoor seating areas were nice. Large parking lot. No soda machine on the floor. Decent general bathrooms off of the lobby.
Unless I had to stay there again, I’d hunt for another option. Though I wouldn’t be hard-​pressed if I had to stay again.

Where does one even begin with the terribleness of this hotel (besides it being SUPER clean). Well, we arrived at 3:30 on July 4^th for a wedding in which the bus was leaving slightly prior to 5pm. Mind you, I booked this hotel approximately 7 months in advance. Upon arrival I was rudely told my room was not ready as people from the night before had overstayed their welcome– really? not my problem. I know they have squatters rights, but YOU ARE A HOTEL. Your MAIN JOB IS TO MANAGE CUSTOMERS COMING AND GOING. At least provide me with some level of service. I nicely walked away and figured I would try again an hour later. Side note, I highly enjoyed getting dressed for a wedding in a room with 15 people (really– how glamorous?!?, thank heavens ONE person snagged a room out of the 10+ of us who were still waiting on our own); many of the men in our party got ready in the lobby bathroom– how nice. At 5pm, our room was STILL not ready and others who checked in after me had received a room. I complained at this point and was told they would contact me as soon as the room was available– really!!! I’m going to a wedding. you calling me accomplishes nothing while I AM AT A WEDDING. Around 1am I received my room… I guess I should feel lucky I had a place to sleep!
Only positives– they let the wedding party hang in the bar area as long as we wanted. And the night staff happened to be very nice. As for the day staff I think you need a lesson in customer service and decency.
If you are planning your wedding in the area and need to block rooms– FIND ANOTHER HOTEL. This one is the worst. I guess I should add, my friend accidentally cancelled her room. she called back right away to get it back and they told her, her old reservation was already taken. She tried calling back again and they hung up on her twice and then just put her on hold for 15min and then hung up.
WHAT A GEM!

Welcoming, decent gym, and ultra clean. That’s all I ask for in a hotel and this Hilton delivers.
Our room was immaculate, recently updated, and not luxurious but very comfortable.
I checked out the pool during my workout and it looked well-​maintained, too.
The gym is modest but spotless, and includes two treadmills, an elliptical, a small weight set, mats, stability ball, and a TV. Not a gymrat’s paradise, but more than sufficient.
Breakfast buffet costs about $ 12, there’s a small shop for snacks and treats, and the bar scene was pretty lively for a Wednesday.

I’ve stayed here many times, and it’s a great hotel for the business traveler. Very friendly and professional staff, great breakfast, clean rooms, and really close to Islip Airport.

I stayed at other hilton garden inn hotels and they always gave me free breakfast coupons because of my company, this one doesn’t! Well, it’s ok no problem. This hotel doesn’t even have happy hour with specials like other Hilton Garden Inns, it is just missing everything when being compared to other locations, although the place seems tidy and clean, and overall a good stay.

This hotel is super close to ISP airport (5 mins drive tops) so it’s a great location if you have an early flight out…
The hotel itself was clean with spacious rooms and clean/​comfortable beds…
Everything was fine except when we checked in and went to our room, someone’s leftover room service dinner was left out in the hallway. We left at 6:30am and it was all still there… leaving a nasty smell in the hallway… not great…
Other than the minor food smell gripe, I would definitely stay again for the convenient location to ISP…

I recently stayed here for 8 nights on a business trip to the area. The front desk staff is very friendly and helpful. All were great, but Ali, Tom and Matt were exceptional.
My room on the 4^th floor was very nice and I had no issues with comfort, cleanliness or amenities. I thought it a little odd the maids left their carts in the hallways at all times of day and night which cluttered the halls a bit but otherwise no complaints about the appearance or upkeep of this nice hotel.
Unfortunately the pool was closed the entire week I was here as they were filling the hot tub in with concrete and re-​tiling over it since they are unable to comply with new laws that require them to make the hot tub handicap accessible with a hydraulic lift like they did for the pool itself. There just isn’t enough room to add that feature to the hot tub so we all lose out as they had to close it permanently. I wish that situation had been made clearer to the staff as I asked about the pool each day and was told it was expected to open the next day. …with the same answer every day all week. Hmmmm I finally got the real story from the Hotel Manager and Customer Relations Manager when I ran into them at the bar across the street one night. They were both outstanding to talk to and genuinely seemed interested in addressing any issues I had and even though this was well outside business hours, they still cared what their guests had to say.
The breakfast buffet in the mornings is fairly well stocked and for around $ 15 you can get pretty much all of the normal food items you’d expect from an American hotel including eggs cooked to order. Service in this area was hit and miss though. One day there was staff that took your order and brought it to you and another day while I was sitting there waiting for service, I was told I had to go get it myself. Ok, no problem, just a little consistency would be nice… either way. One day there was no breakfast service at all since apparently there weren’t enough guest to justify opening it. A side trip to Starbucks before work served me well that day. Most days though the hotel had a good crowd and breakfast service went smoothly.
The bar is pretty small for the crowd they often get and it closes at 10pm. …even though there was still a paying crowd that wanted to drink while watching the Stanley Cup final, the bartender closed the bar and left promptly at 10. A little flexibility there would have been nice. The food was good but the menu rather limited which caused me to only eat there 2 of the 8 nights I was staying in town. Fortunately there is a great Italian restaurant, Mama Mias, across the street that is a short walk across the parking lot and I had a few excellent meals there.
I had no issues with my key card working to let me in any of the exterior hotel doors after hours as some other reviews have mentioned. Perhaps that has been addressed and fixed.
Overall, my experience here at the hotel was very good and only had a terrible experience one night due to drunken wedding guests and a baseball team staying on the 4^th floor making considerable noise at various times of the night. Unfortunately for me, the adjacent room to mine even broke out into a domestic dispute that spilled out into the hallway in the middle of the night and police had to come. I called the front desk when this all started and they were doing their best to manage the ugly situations but there just wasn’t enough staff to handle all the drunk loud guests. Maybe they should add additional staff when they know they are going to have a full hotel of late night wedding guests that are prone to being noisy. I’ve been on the other side of that situation and understand completely but for a business guest that has to get up early the next morning for work, it’s not pleasant. If that had been the only night I had stayed at the hotel, my rating would have been quite different and I probably wouldn’t be returning. Since the rest of my experience was peaceful and without serious issue, I do plan to stay here again when I’m back in town on business in the future.
Truly, had I not run into the management staff at the bar across the street and the way they handled my concerns, my rating would be a little lower, but they salvaged my opinion and I believe they were going to address the issues I experienced.

1−631−738−7800
Where will this # take you?
1. A Person who will transfer you to Reservations
2. To a LONG automated process to get to reservations
— Are you looking for reservations
— Have you already made reservations
— Do you have a rewards #
— etc etc etc
We were inquiring about a wedding block
We were transferred to Reservations who transferred us to sales.
«Sales» transferred us to Sales, the real one? and we got a VoiceMailbox.
Wonderful.

Nice, clean hotel. If you’re looking for quality, you will find it here. No filth in the rooms, no bedbugs, nice bathrooms with hot water at good water pressure and we got to stay on the 4^th floor.
I don’t like that they lock the door to the main lobby after 11 & that our card would not take despite us checking in earlier that day. They also didn’t have anyone at the front desk when we were trying to get in so getting back in was more fuss than it should have been. I also don’t like that the heat didn’t seem to work so great in our room since it was FREEZING when we woke up the next morning though we had not changed the setting on the thermostat from the night before.
Other than those two things, our stay was good. Oh, and forget about a free breakfast here (it was $ 11.95 per person when we stayed there) though they do have free coffee in the rooms. It wasn’t relevant to us so didn’t affect my view of the place. If you’re going to stay at a hotel in Long Island, do yourself a favor & come here.