Willow Bend Apartments

I have lived here for a few years now. I’m currently on my third lease… I have lived in the townhouse, 3 bed room and now I live in a 2 bedroom… I have come across multiple managers and staff over the last few years. All around love living here they are always on top of their stuff if you need something fixed it gets done… Everyone is very friendly! Right now Andrew is the Manager an so far my favorite! Great experience so far or Iwouldn’t have signed 3 leases. :)

Love it here! It’s exactly as advertised. I have a 2 story, 2 bedroom apt with a little fenced in backyard. Beautiful granite counter tops in kitchen, nearly new appliances and brand new microwave. Real-​looking laminate «wood» flooring throughout (except the stairs for safety). I’ve had to contact maintenance for a few minor things and have been so impressed with the response each time. They’re prompt, work around my schedule, and wear shoe covers to keep my floor clean :) I haven’t used the fitness room in the clubhouse yet (cause I’m lazy) but it looks very nice! There’s always parking close to my apt. What else can I say… I’m happy!

Worst company ever. Lived there for long enough to know the ins and outs of their buisiness practice. Great apartment, but come time for move out, watch out! I did everything they requested of me and they’re still keeping my security deposit, and in fact they charged me $ 61 over my 500 $ security deposit! Oh did I mention one of the fees was for carpet cleaning, when in fact they replaced the carpet with hardwood when I moved out as my unit (#110 building 11) was the last unit in the row that hadn’t been updated. So… why charge to clean carpet they are ripping out anyway? Are they recycling it? I don’t think so. Secondly, YOUR SECURITY DEPOSITS SHOULD BE PAID YEARLY, NOT WHEN YOU MOVE OUT, PER COOK COUNTY LAW. Thirdly they charged me 25 $ for a soda cap in the yard… what? I’ve picked up so much garbage from people tossing their garbage in my yard, but now they want to charge for that. nice company right? Wait, it gets better. I paid a considerable amount of money to have my place professionally cleaned and they charged me 150 $ for a cleaning fee, good thing I took pics after it was cleaned, also, they like to charge for doors apparently too, 200 $ for a 39 $ door from hom depot. the building engineers must get paid handsomely to hang a door! Did I mention also that I’ve had my water shut off numerous times as I had a corner unit and they didn’t want the pipes to freeze, understandable, but maybe a little notice would be nice as I still needed to shower and get ready for work or bathe my son, with zero help from the management office. IMPOSSIBLE COMPANY TO DEAL WITH, do yourself a huge favor and go through a broker with mls access. This ordeal is ridiculous and I wouldn’t recommend anyone live here.

I have moved to Willow Bend apartment in August 22, 2015. My apartment is great: rooms are bright and clean. All the appliances are at good condition. It is a well-​maintained property. I’ve had a chance to use the pool once, and it was a good experience. I guess you get what you pay for.
As soon as I moved in I was told to check my apartment for anything that needs to be fixed and paid attention to. I asked to replace the window tints in our living room, and it has been taken care of immediately. That definitely was a great experience.
My only concern is with the information the personal provides you with when you are moving in. It is not like that they are not willing to listen to you or not willing to help. But information on the same subject (e.g. Point-​of-​lease (POL) insurance) you get from one personal is different from what you get from another personal within the same Leasing office.
Thank you.

I loved staying here for 15 months. Very good staff and good apartment as well. We are staying in a townhouse with private patio which is a really good addition to the unit.
Before moving in I read some bad reviews like rat problems and unsafe situation around the place, but personally I never experienced any of these issues.
Unfortunately —
Decided to move to some other place as they increased the rent by 15%. Already the apartment is on the expensive side. With 15% rent increment each year and all utilities paid by the tenant, it is not affordable anymore!

I enjoy living here. They maintain the grass. The office people are always willing to help. All the neighbors are very friendly too so far. It’s a nice community

Great place to live and call home! I have lived in Willow Bend since July 2014 and have no complaints at all. We are fortunate to have greats neighbors, well kept grounds, and great service from our office when needed. Recently I had an issue with paying rent due to a banking error and was extremely frustrated with the situation. Willow Bend worked with me to resolve the issue and get my payment made. I usually I’m not too fortunate when it comes to financial issues, but I felt the office and billing department provided great customer service regarding this issue. All in all, I would recommend Willow Bend for anyone looking for a nice place to live, that is pretty quiet, but close to loads of places for food, drinks, shopping etc!

Great place to live! Updated décor in the apartments. Business center, pool, dog area all great. Quick response to maintence issues as well. Rent reasonable for the amenities provided.

Great community. Beautifully kept. Homes are bright and open feeling, and just the right size for us. You can hear heavy footsteps once in awhile but overall there is not too much noise passing through the walls. (You can’t hear people’s conversations!)
We’ve only needed maintenance service one time so far because our dog ran through the screen door — they were very quick to check it out and fix it. It was fixed within the hour. Very pleased!
Overall the home is beautiful, bright and cozy. It has an open feel and although it’s not massive, you have plenty of space. The kitchen is a little on the smaller size but it does the job. Appliances are in good working order and clean. Air conditioning and heating work well. I love that our home is all wood floor except the stairs. So easy to clean which is great when you own a dog.
They allow giant dogs and welcome them with open arms — this really is unusual. We looked at several properties and this one was the only one who genuinely welcomed very large dogs (135lbs). Also the fact that they have a little dog park is cool however it isn’t fenced in so I would only take my dog there on his leash. And they have dog poo bags on all the trash areas which is definitely handy if you forget to take one out with you. There’s always one nearby.
This community also has a pool and fitness center. They do a good job keeping the entire pool area and fitness/​business center well kept and clean.
The staff here have always been super helpful and welcoming. They really have gone out of their way for us at times and have been such a support, plus they always remember our dogs name which is sweet.
Overall, willow bend community is a great place to live. It is definitely more on the expensive side but we have enjoyed our time here so far. Definitely would recommend you checking this place out if you have the money to. Great location too being right near the expressways.

This place is like the mob. How is that you may wonder. After you sign the contract, you have to give 60 days notice even if your contract is expiring otherwise they will charge you an extra month $ 300. You are charged for parking, trash, water, services (even if you didn’t ask for one)… there are a lot of mice in every apartment and nothing is done to that issue.
When you want to check out, they will create something from the air just so they won’t return your deposit. In my case, it was the carpet that didn’t need cleaning, they charged me $ 200 to clean it after I moved out.
The staff was rude and arrogant at times.
DON’T EVER MOVE IN HERE!!!

Lived here for over a year now.
The apartments are very nice from inside, slightly more expensive but over all not too bad in rent.
The amenities are nice and the community is small so the management remembers you by name which is pretty cool.
The maintenance is prompt and the community is overall quiet.
Only one issue that the floors are very thin so sounds pass to apartments above or below your apartment. Not a problem with next door neighbors since walls are pretty sound proof.

AMAZING!
The staff is so nice and friendly and they have ceased to disappoint me. The tour of this place was awesome as the communities were so well managed. The lawn looked as if they spent millions just on landscaping, their complexes are so luxurious, their neighboring tenants are well-​mannered.
Though this place is quite pricey, you are able to get some good deals if you come in the right season (December)