Conrad’s Tire Express & Total Car Care

My experience was completely opposite compared to Jeff D. above. I felt as though the workers at this location went out of their way for me multiple times and were trustworthy, honest and hardworking. I am a 25 year old female and my car knowledge is basic. The workers here did not take advantage in the least bit! In fact, they did quite the opposite:
First, when I called to set up the appointment (oil change/​tire rotation), I was looking to get in that day. He told me they were completely booked, however, he would do his best to get me in. Which he did! I was quoted at $ 50+ to begin with. I knew this sounded high so I asked a few questions. The store leader explained that with newer vehicles (I drive a 2014 Hyundai), they may require a higher priced oil… extends the length between oil changes. I accepted his explanation and signed the paperwork. After a few minutes, he came back and explained that his original quote was wrong and that my price would now go down from $ 50+ to $ 20 with tire rotation. He told me it would take about an hour. As I waited, I watched him and his workers juggle 15 – 20 different customers while answering the phone that rang consistently. Many of the walk-​in customers were elderly and were asking for their tires to be filled. He got each customer in and out of there quickly and efficiently. The workers remained positive and helpful even though they were overwhelmed with work.
My wait time was longer than an hour (hour and half), but the workers apologized. When I went to pay, they gave me a coupon, which brought my price down a few more bucks.
Overall, I was pleasantly satisfied with my experience and will be returning for my future car maintenance.

My fiancé took my vehicle to Conrad’s in Rocky River/​Fairview Park Ohio on 8÷23÷11 for an oil change and tire rotation and to determine why the check engine light had come on. She and I are 100% dissatisfied with the service we received there. She was told it would take about to 1 hour to complete the job; when she returned and inquired about the check engine light the person in charge, Michael Bly, told her that the check engine light was specifically due to a «heavy transmission fluid leak», she informed Mr. Bly and another employee that the vehicle is normally serviced across the street by a friend of ours, to this Mr. Bly and his associate hassled her about taking it across the street and not having it serviced by them. Mr. Bly responded to this by saying «Why would you take it there?», and his associate said «Why don’t they change your oil then?». They proceeded to give her a hard time and told her not to drive far because the leak was so bad. She left and the car was serviced by a trusted SAE certified mechanic at a trusted local shop, who informed me that the check engine light was not on due to a transmission leak but a faulty charcoal filter, a problem that would not prevent me from driving my vehicle until the weekend. I was also informed that the «heavy transmission leak», as diagnosed by Mr. Bly, was nothing more than a minor seep and did not need to be serviced any time soon and would not prevent me from driving 30 miles or so to work. Because Mr. Bly insisted that we not drive the car any distance I have now wasted two days and one day of work. I don’t appreciate how Mr. Bly and his associate tried to take advantage of a woman and sell her services under false pretenses, and made her feel like she was doing the wrong thing by taking to the person and shop that have serviced the vehicle for many years. I now have a hard time believing that the service paid for (oil change and tire rotation was actually performed) because I cannot trust Mr. Bly or the other employees to tell the truth.