U Rent It Sales & Service

We rented our wedding chairs from You Rent IT. The price was reasonable, and I wrote a check for $ 250 for the deposit as a term of the rental. We got married four hours away, so we had to rent a U-​Haul to transport our 40 chairs in. The guys that loaded the trailer for us knew how far we were traveling, and they did not tie down any of the chairs in the U-​Haul. They wished us well, and we were on our way. Fast Forward two weeks later, as we return from our Honeymoon, I received an email from the staff stating that some of the chairs were damaged, and I was told to call to discuss options. The email included an invoice for over $ 1,000. We were told when we called that we could pick up the chairs and clean them, and return them, to save from having to pay for all of the chairs. We did not get an official count until a full week later — 38 damaged chairs. U Rent It claims that the chairs were damaged because we did not tie them down on the commute. When confronted with the fact that their warehouse personnel did not tie them down, they did not have anything to say. We spent at least 45 minutes per chair cleaning them thoroughly. We had several problems in the meantime, including being accused by the owner of the company of using sand paper on plastic chairs to remove black stains. My husband was able to prove that we were using non-​abrasive cleansers, hence the reason it took so long to get the chairs clean. We dropped off the final load of cleaned chairs and was told we would be updated in a few days of the status of the chairs, as the owner was out of town. SIX WEEKS LATER, my husband received a voicemail that we owe almost $ 700, and they are calling to collect payment. We were never even told that some of the chairs were not accepted back, an invoice was not sent via email or mail, and there was no previous communication that the chairs still were a problem. SIX WEEKS. Two days later, the check for $ 250 was sent through MY account, without a phone call, email, invoice, or any kind of communication. It was two days before Christmas, and it caused my bank to overdraft. I signed the check, and no one called to advise they were sending the check through. When I did call to talk to someone, they could not tell me the cost of each chair, or why I had not received any communication from them. Gwen listened to me relay all of the details to her, but did not have any answers. I was advised that the manager would call me back to discuss. There is no communication here, and the left hand does not know what the right hand is doing. We should have received some sort of communication advising that the chairs were not accepted back, that there were _​_​_​_​amount of damaged chairs that we are responsible for, and the amount is _​_​_​_​_​. Expecting that was too much, apparently. I am truly upset not only at the lack of communication, but also at being accused of cleaning the chairs with sandpaper, and further, that no one advised they were cleaning out my checking account two days before Christmas. I still have not received a call from the manager, and I’m not going to hold my breath. Don’t give them your business. You will regret it like we do.

I rented a small skid steer loader from the Rockwall U Rent It. It was a great piece of equipment, and the folks I dealt with were very helpful.

WORST CUSTOMER SERVICE! Do not rent from here, they do not know the equipment they are renting out, will give you the wrong thing, blame it on the customer, and still keep your money ! Sunbelt rental is opening up down the street from them so rent from there ! This place is a dump!

Great place to rent stuff