Staff is very, very nice and very clean place but the wait is always ridiculous and AT&T never gets service anywhere! I switched to Verizon and I get service everywhere now. My mother in law has AT&T and she never gets service anywhere. At Verizon you don’t have to have the person that owns the whole plan to get a new phone, but at AT&T you have to bring that person with you! It’s such a pain. I could never deal with AT&T. And I’m glad I have Verizon.
Ruth A.
Place rating: 1 Rowlett, TX
I have been a long time customer of AT&T home phone, Uverse, and most recently with my cell service. However, I am extremely disappointed this retail store in Rockwall, Tx. I needed to work out a problem I had with one of the products sold to me but I was kept waiting for over 30 minutes for a manager at the store and on the phone. I can only conclude they are hoping I will go away. Unfortunately, I am only too«un» happy to oblige. If you are thinking of going with AT&T, go online or call them up. Or better yet, go with Verizon … I wish I had.
Eric E.
Place rating: 4 Forney, TX
Very professional staff, very clean store. There is usually a wait, but you’re seen within 10 minutes of arriving, usually. It’s not a location for a quick«in-and-out». However, the staff will spend whatever time you need to answer all of your questions.