Simple Tribute Funeral – Cremation Center

The people who run this business should find another job.
I called when a relative died, to have them perform their services which we had paid for in advance. Cheri, the sociopathic representative — and I mean this technically, as she lacks emotion and empathy as much as any person I have ever come across — was terse, rude and even hostile about performing their simple task of picking up a body and delivering it to a cemetery. They were extremely nice trying to sell the packages, but when it came time to perform the duty they were paid years in advance for, they were exceptionally disgusting and revolting.
I believe they should be in another line of work.

They were very helpful up front, meeting with my cousin (who was taking on this task) and were happy to take a check which I signed for the cremation package. From there it was just plain weird. After the death and Hospice doing what they needed to, I had to wait for almost 5 hours before a van showed up. Then I had to wait for another 15 minutes for a person to show up to help the guy in the van. They were helpful and appropriate, pretty sure this was contracted out.
I had to identify the body at the cremation center the next day. The parking is in a lot in the back and you go through doors that that take you into what seems very «back of the house». Startled by the lack of warmth or a person I eventually did find the lobby.
I signed all the documents needed, was taken to a sterile, bright room upstairs and confirmed the identification, signed more papers.
If I am correct, she wasn’t cremated for over 2 weeks. Maybe this is normal. Seemed so wrong to me.
Then we started getting emails from the Supervisor that the rest of the bill hadn’t been paid (ashes, death certificates, postage). My cousin explained that I was the person who was the executor, I was signing checks, I had signed the original check, my name was on paperwork, etc. But, no. After 4 or 5 emails of completely ignoring this fact, she refused to contact me and kept emailing. I’ve now written the check and mailed it without an invoice or even being sure it is going to the right address. There was an underlying snottiness and haughtiness in her email.
I would be hard pressed to recommend Simple Tribute. Were this an unexpected death, I know it would have added to the trauma.
PS: check out the «not recommended» reviews

This is a good affordable solution and much better than the expensive snotty funeral homes around Rockville. Beware as service is lopsided. The Manager made an appointment to meet with our family and then forgot to inform her colleague about the appointment and left for vacation. Not a great way to make a grieving famiy feel cared for, luckily her colleague came to her rescue.

Let me start off by saying that you truly do get what you pay for. The day of my loved one’s funeral, the funeral director was an hour late. In addition to that, my loved one’s hair looked as though it had never been touched; the hair was far from acceptable. Simple Tribute is one of the more reasonable establishments, but you truly get what you pay for; mediocracy. A funeral is a one-​time opportunity; make sure it’s done right. Consider this when you consider Simple Tribute.