Michael B. Siegel, MD, FACS

I would give this place 4 stars for service and professionalism of staff, but the payment system and website for Siegel and Bosworth ENT is horrible and forces me to bring this place down a star.
PROS:
Great doctors, good service, timely appointments, and nice facility and location.
CONS:
There is nothing that bothers me more than confusing Payment systems. I showed up with Aetna insurance and paid several times in the office after each visit. I thought all my payments were done and I was happy leaving the place healthier from my nasty ear infection. I would have given this place 5 stars if it was that easy.
But a month later I got a bill from them saying I owed about $ 85, after I already thought I paid what I had to at the visit. Okay. so maybe my insurance and their payment records takes a while to sync up. Understandable.
I tried calling them several times during the day to check on my bill and confirm my expenses, and the billing department was never available. I don’t like leaving messages, especially during hours that they say they are available. I finally got a hold of them and they said my bill is about $ 120 instead of $ 85 on the bill they sent out. This was due to the late response of my insurance company. I finally got it squared away, but the billing experience was just confusing, worrisome, and not pleasant.
I tried to use their website, but I was not able to create a login and their website linked me to third party sites and it was just really buggy. I don’t recommend deploying a online payment system that is so not easy.
Overall:
I recommend improving the website and making the overall payment process easier, fast, and smooth. The website didn’t work at all for me and it should not be so complicated. I would have liked to have one simple itemized bill for my 3 visits. Or I would have liked to know my payments on the day I visited. I don’t understand how a business doesn’t know how much it needs to charge it’s customers on the day of the visit.
The staff was very respectful and professional, and I enjoyed my experience and treatment at the facility. Doctor Bosworth was fantastic and I recommend him as a ENT doctor for anybody.

I have nothing but high praise for Dr. Siegel. I made an emergency appointment with his practice (
) because my girlfriend had part of her earring fall out and get stuck in her ear canal. They took us in even though they were fully booked. He was able to extract the earring in a painless and precise fashion (in complete contrast to our urgent care fiasco the night before). He had a great beside manner and told us multiple stories throughout the process. I could not recommend him enough. Thank you Dr. Siegel!