Adler & Mandel

Avoid this business, They open mainly to rip you off.

I got to give them one star because they wanted to charge me more than the dealership for a bottom cushion of my driver seat and the leather part… I went to RANKIN UPHOLSTERY in Air Park it was ½ the price !!! double the quality.

IF I could give this shop negative stars, I would. This goes down as THE worst service-​related experience, ever. Do not take your car to this shop! They are incompetent, they are arrogant, they are lazy, and they are obviously very tired of their jobs.
I dropped off my car at this shop to have a new convertible top installed. The existing top was getting old, no leaks but it was time for a new top before it got worse. The first top Adler and Mandel installed was an AutoTop convertible top, but it was defective and had unsightly wrinkles in some locations from poor installation. There was a leak in a rear seam and one at the drivers door where it meets the windshield. Adler and Mandel blamed the rear leak on condensation, which is ridiculous as any convertible owner knows. Never, in the decade I have owned this car have I had a leak due to condensation. The front leak was due to improper alignment but they blamed it on the rubber. Their solution to the leaky top? They wanted to patch it, but I declined and asked to have it replaced with a non-​defective product. To Adler and Mandel’s credit they replaced the top, but with one of low quality. As a customer I should not have to pay they price for defective materials. They should do whatever it takes to make things right, not pass the loss onto the customer.
The second top leaked as well, due to improper installation. It leaked in two locations, so I took it back once again. There was also an annoying rattle coming from the rear deck. They made nothing but excuses about why there was water dripping on my seats and filling up my trunk with water. The shop foreman blamed suspension components for the noise I was hearing coming from the rear deck. I keep the car in top shape, and knew he was full of it. I had to provide some of the new parts for the replacement top which cost me an additional $ 100+. These are parts they should have included in their initial installation, but they were cheap, instead they cut corners. I requested I watch the installation of the second top, and to my horror, I watched the shop foreman find the source of the rattle I had been hearing for weeks. It was a large wrench they had left behind from the first installation. During the second installation they also chipped the paint on the trunk. «Incompetent» is more than respectful and gracious to describe these cats. I could go on and on, but really, all that matters is that I make one thing crystal clear:
If you need a new convertible top or upholstery work done, DO NOT take your vehicle to Adler and Mandel.
You may hear good things about Adler & Mandel. I did, and that is why I trusted them. Unfortunately, their business ethics and performance is a total disaster. This business is surviving on past, not current performance. Perhaps many years ago they were a reputable shop. Unfortunately, those days are over folks, now they are a horror show. I had to install a plastic trash bag as a liner to temporarily contain the water and keep my trunk from flooding because Adler and Mandel was incapable and unwilling to correct the problem. It was a nightmarish experience.
I have since replaced the top at a shop in Virginia. I paid less than I paid with Adler and Mandel, got a better quality top than Adler & Mandel ever offered. It was installed without a hitch, no leaks or rattles of any kind, and I could not be happier. When you see excuses on A&M reviews as you see on half of their reviews you know something is wrong. Don’t make the mistake I made.
Oh, and by the way, the current star rating for this business is indeed accurate, and currently trending down. Ignore the reply by the business manager telling readers that positive reviews are posted elsewhere — he’s trying to con you.
Watch a short video showing the results of an Adler & Mandel top installation and several visits to correct the problem:
Do yourself a favor — avoid this establishment.

Recently had interior work done to our car seats and armrest. The workmanship was excellent, timing of return delivery upon completion was as promised and the price was fair and reasonable.

So I don’t know what these other low reviews are about because my family has used Adler & Mandel for a number of items over the years and have had nothing but great service from the place. We used to have a Saab convertible about 8 years ago that needed a new convertible roof after the original was crushed by an automatic car wash (yeah, while we were in it). They gave us a great price and replaced the top under our insurance coverage without any issues as to the mechanical or physical aspects of the job.
Last year, my Audi S4 convertible top started separating from the rear window glass (of course right after the factory warrantee had ended). Brought it to Adler & Mandel as my first choice and the whole roof was replaced for under $ 2k, which for an Audi (any Audi) is an amazing deal.
Just yesterday, I brought the Audi back in for convertible roof work because it was failing to open. I had an incident toward the end of the season last year where the roof mechanism failed to close properly and I had to manually close the roof using the provided tool from Audi. Apparently, said manual tool also can cause the roof storage latch mechanism to slip its gears. Adler & Mandel diagnosed and fixed the issue for less than $ 300 and the roof works as good as ever now.
I get that people are finicky about car repair places, but really a bunch of these reviews are a bit over the top if you ask me. I would definitely recommend this place for convertible roof work if you are looking for somewhere outside of your expensive dealer.

I bought a Ford Explorer off lease from a dealership in Rockville. They had a sunroof installed for me (by Adler & Mandel) and i was assured it would look like a factory job… which it did. And it looked and performed great for several years.
Then, it suddenly decided to stop closing completely. That’s a real problem for a sunroof. So i call Adler & Mandel and i am told their ‘Limited Lifetime Warranty’ is invalid because i didn’t bring in the vehicle for service every two years.
Who would have a vehicle serviced every two years… just for the sunroof??? But i have no problem paying for good service on anything. But they then tell me they want $ 90 just to do an estimate. Ugh. Okay.
After it’s in their shop they inform me this ‘camslide’ mechanism was broken and had to be replaced, not repaired. The issue was with the unit going into a vent position. I pushed for another solution and they offered to reassemble the unit so it would only open and not vent. Good solution. The problem is they wanted $ 360 to do this and here’s the killer… they HAD to do it as the sunroof was disassembled and had to be put back together for me to even drive it home. Keep in mind, i took this in for an estimate. Never was i told the estimate would cost me $ 360 instead of $ 90…until it was too late.
So I got it back, partially working and $ 360 lighter.
That was a year and half ago.
The reason for this review now is because the sunroof has broken again and in order to keep the car somewhat dry i’ve had to resort to jamming two wood wedges in it to force it completely closed. It works for the most part. But yesterday i ended up with a wet drivers seat from melting snow.
So this vehicle is almost undriveable… not due to a bad engine or transmission… or a ton of miles… or some electrical gremlins… but because of a leaky sunroof… courtesy of Adler and Mandel.
And no, i have not called them… what’s the point?!? So they can get more money from me to ‘repair’ something that will break again?

Beware. This place is downright awful. They replaced my convertible top but in the process fried the wiring for my power windows. Then they gave me the car back & said although they put a new top on, it does not work. WHAT?! Um aren’t they supposed to fix that? Then they told me the top wouldn’t function because of a bad hydraulic line (of course not included in the cost of the entire top replacement) so I had them replace it & guess what? The top STILL didn’t work even they told me it would. The people at the front, Steve and June, seem pretty nice but as far as the work done this place is a nightmare. I’ve asked several times for a manager or owner & they will never let me speak to him or return my calls. I’ve informed my insurance company because Adler Mandel accepted their payment & not only didn’t complete the job but did other damage in the process. Not only is that insurance fraud it’s completely terrible business. Dishonest, lying crooks is what they are. I got everything fixed at IM Autohaus in Falls Church VA & gave them a stellar review on Google reviews (they’re not listed on here yet). Well there is an elastic strap on each side of the top on the interior that just hang down after the job as well. It was not like that before & is very unsightly. I wish I never took my car to Adler Mandel.
They also do not respect your time. The first time my car was there for the replacement it was there for about 3 weeks. Then for the hydraulic line replacement, which looking back I don’t think needed to be done, my car was there for 4 days. I had an appointment 1^st thing in the morning. I waited for my ride until noon that day & my car was still sitting in the parking lot untouched. Believe me when I say avoid this place at all cost.

i take my car for fix a door panel, there fix it with glue, after a month and a half a par of the panel start to come off again, i take the car back because i pay $ 100 for this fix, the first time the guy in the office toll me everybody leave early please come back other day more early, ok, i came back around 2 pm, the lady in the front desk was nice and say let me talk with the technician, i walk outside to the car witing for him, i hear a men scream «where its it, where is the car» he came to me and i show he the door panel and say i tool you the fix will not work for long time, but still looks better than before, i say but for a $ 100??? he only laughing and go inside the shop with the other guy
dont throw your money in this place, i really i dont look for other please before but for sure you can found something better, with better service, maybe the technician dont know how to treat with a customer thats why he stay in the back, no complaint with the lady and the young guy in the front. desk,

Went in today with my limo to get a window sealed that was leaking. They did a excellent job in 30 min for a great price. Other shops turned me away and they had no problem getting the job done. they also offered me a great deal on a new ragtop. I would recommend them to anyone.

I dropped of the soft top for my Lotus Elise, to get repaired from a dry-​rotting liner. They replaced the liner with black suede, and had it ready for me three hours later, when it was promised for early the next week. It came out GREAT, an looks like it came from the factory done that way!

I read the review from the person who «lost their car». My experience was much better. I have a 1965 VW Karmann Ghia that I took to a restoration expert that completly botched up the convertable top. It would not go down all the way, they told me thats’s as good as it gets. After a month of research, I realized certain things weren’t done thats unique to the car. No one I called in the area knew much about the car. I called Adler thinking they only worked on modern cars and to my surprise they gave me a list on the phone of what was wrong. The top is now working properly and they took extra time not destroying the new top I already paid for, I just couldn’t afford to sink more money into a new one. They were even nice enough to call me periodically to give me updates since they knew I was so worried and frustrated about the previous job. By the way I am a local dentist in Potomac Md not an employee.

SHADY!!! Do NOT take your car here.
First, the woman who works the desk — I think related to the owner in some way, is SO rude and completely nasty to deal with. Clearly, she hates her life.
Second, when we went to pick up our car, it was GONE! Yes, gone! They called to tell us it was ready, we came by to get it two days later (we told them we couldn’t get it that day and they were actually expecting us on Monday. We came to get the car on Friday) and when we walked in, the woman just said «It’s not here». She wasn’t apologetic. She wasn’t embarrassed. She didn’t offer a solution. Nothing. The car was just gone.
Confused, we left and went straight to the police to file an «unauthorized use of a motor vehicle» claim. They told the police someone took it «by accident». REALLY? What does that say about your business if you can’t keep track of your cars!!! That is like running a daycare and someone else takes off with your kid!
Either someone was going to borrow our car for their own personal use for the weekend (since they weren’t expecting us until Monday) or they were planning on using it in some illegal way (rob a bank? Transport illegal narcotics over the state line?) Either way, shady, shady, shady. They should be ashamed of themselves (but really, the despicable woman behind the desk blamed us… classy!)
So, we finally go back and pay $ 900 CASH (???) to get the car back from them (it apparently «reappeared» 10 minutes after we left…). Top looks good, but seems like a shady practice to me. No wonder they were cheaper than their competition. You get what you pay for, which in this case means someone may steal your car while you think it is being repaired.

Company does fabulous repair work (did leather repair work for a family member). Took my car to them for a similar repair. Was told it wasn’t leather, rather needed a vinyl «fill» repair. They gave me the name of a good company and an idea of what that company should charge me. Most of the repair work they do is from car dealers, so if you need this type of work done, go to them directly… avoid dealer mark-​up!
Honest, friendly, capable…5 stars !!!