Sutter Medical Group

The office staff is not helpful, caring, or efficient. Rude is a good description, indifferent at best. When calling, the operator will tell you one thing, and when you go in, the staff will unapologetically tell you something else. Call backs are impossible, and follow thru is nonexistent. The doctor I saw had a secretary leave me a message to call and when I did she read back disturbing results back to me without compassion or explanation. The only thing they are on time for is determining how much of your time and money they will waste. If anything is actually wrong in my experience the office will drag their feet until something is very wrong. Steer clear of this practice. There are doctors and staff that care, this is just not one of them.

Called in to see if they accept new patients. Was asked which insurance I had. I said Anthem Blue Cross. They told me they were NOT accepting patients with Medi-​Cal. ‘Cause I’m the scum of the fucking earth.

Being new to Rocklin and an established patient for the past 4 years with Sutter health in a different area, I went to this office (rocklin) to inquire about the radiology department for getting a chest xray done for my false positive Tb test (for volunteering purposes).
Since I was vaccinated for it in a different country when I was child I was told that all my tests are gonna be false positive and my chest xrays are accurate to say I am negative TB.
The front office staff treated me like as if I was a patient with TB and on top she was so rude she threw a business card across the table towards me that had the details of the radiology department in Roseville.
I also asked her about establishing a new patient data with one of the doctors in that office and she said all the doctors in that office are not accepting new patients. where as the hospital’s webpage says the particular doctor is accepting news patients.
IF YOU ARE DEAD SACRED THINKING THAT YOU MIGHT GET INFECTED, JUST BECAUSE YOU WORK IN A HOSPITAL THEN WHY THE HECK WORK IN A HOSPITAL. DO YOU THINK PEOPLE GO TO HOSPITALS JUST TO DO WELLNESS CHECKS
.
I lost hope in this medical office after this morning.

Better to go to the urgent care at the main Sutter hospital location than here.
The prior visit was lab work — rude check in — rude lab guy.
The last time I called they decided that since I had not been here in awhile that I was a new patient. No problem, sign me back up! «Sorry we are closed to your insurance for new patients”= the same one I have used here for years. Pretty sure they just got rid of me because of the Blue Cross EPO I have. The new patient lady that I talked to over the phone was horrible; slow and just not interested.
In retrospect it’s a good thing they got rid of me over my insurance. I need to find a better doctor and staff which shouldn’t be too difficult when you get the poor service they provide here.

Being rather new to the area I needed to find a new PCP. My wife discovered Dr. Roberts and interviewed her. She seemed to be a good fit for our family’s needs. Nearly a year later and we are very pleased with her services that she has been able to render. Her office staff seems a little mechanical and could warm up a bit but this has no reflection on her or her abilities to treat accurately.
She is courteous and listens well. I felt she genuinely cares about me and my health needs. She currently is not accepting new patients and this is a testament to her work. Should she have openings I highly recommend her.

Dr. Roberts is great! There is always a bit of a wait and not easy to get an appointment right away but it is understandable. Staff is friendly.

If you want a medical group where you feel like part of a herd of cattle, look no further, you have come to the right place. Dr. Julie Bauer and Sutter medical group is your one stop medical/​healthcare facility that will spend 5 minutes with you and charge you outrageously. She never informs you of the various levels in which can be billed to you so you can pay thru the nose for a 5 minute medical exam. Not only that, but she makes inappropriate remarks about your condition.
Question…why did you make this your career? Was it to truly help people or are you just part of the belief that supporting your lifestyle is more important than a patient? Why is the patient made to absorb your groups liability?
I was highly referred to you but have found that those who referred me are no longer referring or seeing you.
Completely disappointed in Dr Julie Bauer… BEWARE!

Where do I start? I have been with this facility for well over 12+ yrs. So I have experienced the good and the bad. Lately it seems this place has gone down hill. When I first started going there before the move to the current location their wait times where extremely long, that improved with the new location. For a few years I had nothing negative to say my NP was awesome and made me feel comfortable despite my really bad anxiety of going to the doctors. Within the last 2 yrs she left and no notice was given to her existing patients. They had no female NP on staff for a time and NO i don’t want to see a male NP for an annual visit! They had nerve to ask if there was anything they could do for me? Clearly not since you have no female NP on staff. They finally brought on a temp NP and she was good. Now most recently on 6−13−14 I went in for a visit. A script was sent over to my pharmacy for pain until results came back on Monday of the culture. So by Saturday I had heard nothing about this prescription. I went to the pharmacy who said they had called the Doctors office and personally spoke with a staff member (early in the day so I still would be able to get my script by the end of the day) from another pharmacy to tell them this needed to go to a compounding pharmacy. NOBODY EVER CALLED ME! So 6−14−14 I called the after hours line about 2:00 pm I was assured the on-​call doctor would get this handled for me. Come 5:15 pm no call back I called again Finally about 6 pm I got a call back from the correct on-​call doctor (they were paging the wrong doctor) by than the pharmacy I needed to use was closed. I did not end up getting my script filled until 12 pm on Sunday. All this pain, frustration and discomfort because this office does not communicate with their patients. I find this lazy and at the very least incompetent. I am not sure what happened to this place but they really need to look at how they treat and follow through with their patients. As a patient here you have to do most of the work, research your own aliments and recommend your own cures or tests that may need to be done. I am very frustrated long time patient and this is very disappointing since this was a place despite my anxiety I used to feel like I could go to have my problems addressed. I am not so sure anymore.

Unilocal I sure wish there was a way to negative rate a place!!! I will start off by saying I am like most people extremely busy and just trying to squeeze in scheduling myself a doctors appointment is next to impossible, but at the nagging/​encouraging of my wife I did and thank you for my insurance for making me switch doctors this year. So i make an appointment to see the Dr at this office today and things are looking good. I clear my schedule and I even leave work early knowing that I there will be new patient paperwork to fill out. I show up get up the the reception desk and everything is still looking good. I grab my paperwork and go sit down and start answering all those weird questions about how do I feel about myself and how is my outlook on life, do i want help with my drinking, am I being abused, do I like to yell? Seriously what does this have to do with anything? Sorry a little tangent… anyway here I sit 15…20…30…45 minutes have now gone bye!
Finally I walk up to the desk and I ask «Am I ever going to get seen today not being rude, but if I am late for an appointment or cancel you guys charge me?» No sorry sir but let me check? 5 Minutes late the receptionists comes back and says again no sorry, but the Dr left and wont be back? Huh? they left? When were you going to tell me this? We called you at home? I am sitting in your waiting room? But we called you at home? I am not at home? You can see were this is going… still no sorry let me see about another Dr seeing you but rather lets get you another date. Now I have wasted 1.5 hours of my day but lets not inconvenience anyone else? Here is the kicker the Dr was never there when I asked if they knew this when I checked in they said yes! seriously why did they have me wait around around for 45 minutes and waste all this time? Only to say we called you at home!!! Still no sorry or anything!!! This was by far the worst Dr office experience I have received outside of an experience I had at the UC Davis Medical Center 1.5 years ago. Reading through other reviews I am not the only one that feels this way either. This place is some serious need for a management change!

I’m not usually one to dwell on negative experiences but I had an absolutely terrible experience with the staff at this office. The first time I called to make a new patient appointment I was told that I could not get in with the doctor I originally planned on seeing until March. Since I had a persistent sinus infection, that was not going away, I reluctantly accepted the next available appointment with another doctor who was available in just three days. Note that this office has just a 10 minute grace period for new patients, which is not disclosed (nor is the address confirmed) as you are making your appointment over the phone. Should you have trouble locating the office and call for direction clarification, they will refuse to see you if you arrive 15 minutes late. For someone who commutes 30 minutes from their full-​time job, is well-​insured and has been an established patient within the Sutter Medical system for two years this is unacceptable to me. Moreover, when I asked when would be the next available time for the doctor to see me, I got a «well he MAY come in tomorrow, but he’s not sure.» incompetent customer service and no flexibility for new patients at all. Based on this experience alone I will definitely NOT be selecting a doctor from or recommending this poorly run office to my friends, family or colleagues.

I went last week for a yearly check up and to do my paps…
The dr. is nice, friendly and answered my questions right. (I mean you just google and know nowadays) I did my blood test just close by in another room in the bldg. it was quick. so really no complaints… but I am not too crazy for going twice one as a first time patient and the second time to do the paps whereat it can be done all in the same visit within 30 min all. (questions and paps) that’s the only negative, and of course the second visit they charged 20 $ co-​pay when I think it should be free since it is a maintenance check up still…