EYEcenter Optometric

I’m EXTREMELY upset and disappointed at how I was treated by my eye doctor and his staff at EYEcenter Optometric. I was there about a month ago to get my eyes checked. However, at that time, I did not get my eye dilated. I mentioned to my eye doctor that I had lasik eye surgery done about ten years ago through LasikPlus Center. I was seriously thinking about having it done again since I have a lifetime warranty when I first got them done. So, I chose not to get glasses or contacts while I was there.
Anyway, my eye doctor made a comment that the LasikPlus center is no longer in Rocklin. True enough, when I drove by, there was a new lasik eye center at the same location. I called LasikPlus’ 1 – 800 number to get more information and was told that the closest center is in Oregon, which I am willing to drive to because I’ve been wanting to take a trip there anyway. LasikPlus then sent me a pretreatment form to be filled out by my eye doctor since they no longer have a center in California.
Long story short, I emailed the form to EYEcenter about three weeks ago and again this morning prior to my appointment this morning at 8:00AM. I wanted to make sure that EYEcenter received the form and will have it ready for my eye doctor to fill out when I get there.
When I got there, I asked the lady sitting at the front desk if the center received my form. I explained that I sent the form twice. She checked in the system and said she could not find the form. I told her to give me the center’s email address again so that I can send the form to her that very moment. She then decided to give me the physical address. What was she thinking!!! My appointment for that day was to have my eyes checked again and have my eye doctor fill out the pretreatment form for me to send to LasikPlus.
That lady then explained that she’s new and she doesn’t know very much yet but she will try to get things sorted out for me. Fine! Another lady then walked in and they finally found the form. When my doctor finally showed up twenty minutes after my appointment, he did not even apologize for what had happened. Instead, he said there was a confusion on how they do things at the center.
God knows what that inexperienced lady told him because he was telling me that it was not how things worked at their center regarding lasik surgery. He said they have their own doctors who perform lasik surgeries and because I didn’t opt to go with their doctors, he is not obligated to check my eyes and to fill out LasikPlus’ form. Wow! OK, you’re talking oranges here when I’m talking apples. The reason I was upset at the beginning was because the center did not have the form ready when I first walked in for my early morning appointment. Then the inexperienced lady told me she couldn’t find the form. I said that to him and he said the center doesn’t have to have it ready. Wow, wow, wow! A professional center will have everything ready to go as the patient walks in. In my emails, I even stated that the form is to be filled out by my eye doctor when I see him today at 8:00AM. If your center doesn’t want to perform an eye check-​up and to fill out the form, well, please tell me ahead of time instead of wasting my time. The center had more than three weeks to have someone call me to explain their procedures but no one did.
My eye doctor said it is LasikPlus’ responsibility to check my eyes, not him. I then explained to him that they don’t have a center here and that was why they asked me to have my eye doctor to do the pretreatment check-​up so that they can evaluate the results to see if I’m a good candidate. LasikPlus was nice enough to send me the form to be filled out by my eye doctor here in Rocklin so that I don’t have to spend the money and time to drive to Oregon simply to get my eye checked for my pretreatment.
My eye doctor already knew that LasikPlus is no longer in Rocklin but yet he kept saying that if I had opted for their doctors, then he would gladly perform the eye check. Wow! How caring of you, doc! You made it sound as if EYEcenter only wants my $$$ and would not be willing to assist in any way so that I can get the best eye care. And there you were, explaining that there was a confusion simply because your center has its own forms to be filled out for your own lasik doctors. You simply didn’t get it, did you? It’s not about your forms! It was about the fact that your center did not have my form ready when I walked in this morning. And even if they had, and if you’re not willing to fill out that form on my behalf, then please for God’s sake, tell me in advance so that my time is not wasted at your center.
Well, I am certain that I will never go back to EyeCenter again. Definitely no respect whatsoever for your own patient! Shame on you all!

I echo all others with frustrations. In addition chart information cannot be trusted as info is entered for services that are not provided.

Great place. Dr Earhart is awesome. My daughter had her first eye exam and he made it very easy for her to follow directions. The optician Janet is always so helpful. This is my new location to purchase glasses

I have been seeing Dr. Gittens for several years and am very pleased with his professionalism, knowledge and friendly care. The staff is exceptional. In fact, they were able to determine that my health care insurance covered eye services and I did not know I had that coverage.

The service was great and the doctor was very patient in explaining what he was doing during the eye exam and with the several questions I asked. The ladys at the front desk were also very friendly. I didn’t rate this a 5-​star because the tinting on one of my lenses was uneven. I understand they don’t do this in-​house and I haven’t taken my glasses back yet to see if they can do something about it. I’m not sure if they can but it is an inconvenience for me to stop by and ask.

The staff here is wonderful. They are kind and courteous.

Great office all around. They have later appointments and weekend as well (worked around my schedule!) and quick, friendly service. I also liked that I had an option other than dilation! I’m not sure if this is now standard, but the first eye doctor I’ve been to that offered a retinal scan instead of dilation.

My son is 5 years old and had his first eye exam! Everyone was great and helpful! Julia who did all of his pre-​testing was very knowledgeable and made him feel at ease. Dr. Brenda Coen was a 10! She was absolutely amazing. She explained what she was doing every step of the way. My son already wants to go back!!! See you next year Dr. Brenda and staff.

The best Eye Doctor I have ever seen. The equipment was state of the art. Dr. Fuerst was very patient and explained all the tests very thoroughly.
I have been struggling with seeing near and far but now with the contacts he prescribed I feel like I can see like I did in my twenties.

I recently made an appointment with the Rocklin facility despite the bad reviews on Unilocal because the doctor, Dr. Randy Fuerst, came highly recommended for Air Optix contact lens fitting. Thank God I did! While I had some minor problems making the appointment online (nobody called me back so I called the office to make the appointment and got the day and time I wanted) the office staff and doctor were excellent! I have never gone to an eye doctor who examined me as thoroughly as Dr. Fuerst did. I came on time and was seen on time — no waiting! All of their instruments are state-​of-​the-​art and it’s the best prescription yet for bifocal contact lenses that I’ve received since I’ve been going to an eye doctor for over 10 years. Dr. Fuerst is quite simply a first class doctor!. I highly recommend this facility!

Wonderful service, beautiful facility, and friendly staff. I saw Dr. Gittins for my myopia and Dr. Earhart for my reading problems. Dr. Gittins was professional and explained what he was doing while he was diagnosing and fixing my vision problem (and I got some nice glasses!) and Dr. Earhart was extremely helpful in telling me how he was going to help me fix my reading problem (I had some weak muscles on the inside of my eye). Pedro and Shirlene were wonderful in the vision therapy department and I’d highly recommend anyone who is having trouble tracking words on pages, or loses their place when they’re reading (my issues) to go to EYECenter to fix the issue. One thing, the vision therapy is only at the Citrus Heights location so it was a bit more of a drive for me but it was not horrible (right off of greenback on 80)

They have excellent care here! I come in for yearly check ups and to order my reading glasses. I’ve been coming here since I was a kid, and Dr. Gittins diagnosed my problem right away. I can read for about 15 minutes, but then my eyes get tired. My prescription fixed my problem right away and I can read as long as I need to.
The opticians are very knowledgeable of fashion trends, and are great of picking out frames. They’re not afraid to tell you if frames aren’t the right fit for you. They really want you to look your best while staying in your budget.
My one complaint is that the glasses can be very expensive, but they’re very high quality so I understand the prices. If you don’t have insurance, be prepared to pay a lot of money for their glasses.
I love this practice, and will go here as long as I can!

After being a customer of this business for over 25 years, I won’t be going back. I went in this morning to get my glasses adjusted. Three employees at the front desk while one asks for my name. I provided my name and was told to «have a seat and I’ll be called». I was the only customer in the place and I waited for 10 minutes for an optician to call my name. I explained that I had purchased the glasses from their Greenback location earlier in the week and they needed adjustment. The optician took my glasses to the back room, and came back about 2 minutes later. The glasses still did not fit properly.
At this point, the optician told me that she’s done all she could do and I needed longer ear pieces. I asked if she could order them and she told me, «We don’t carry Silhouettes here» and told me I’ll have to drive back to Greenback Lane to their other store to get this accomplished. She stated the glasses are too small and could not be fitted properly.
I then drove over to the Greenback Lane store, waited less than 5 minutes to be helped (they had customers there). The optician listened to my story, took the glasses back to the back room 3 times and properly fit the glasses.
So, if you’re looking for slow and lazy customer service, this is the place to go. Otherwise, drive over to Greenback Lane for prompt professional service.

I recently visited this location for an eye exam and to purchase new glasses. I had been having issues recently with my contacts and the doctor quickly figured out what the issue was. I received a sample of eye drops that helped immediately and the sales rep gave me some samples of a different contact brand to try out. The rep helped me go through a bunch of frames to find the perfect pair for me, he even went in the back to find a few other pairs that weren’t on the floor. He went above and beyond! I was leaving town in a couple days so they were able to get my glasses ready on short notice so I had them for my trip!
Thank you to Dr. John Coen and Matt Wise for the awesome service! This was my first visit and I will becoming back for sure!

I so wanted to go and get some new glasses from this business, as they are one of the few that are open on Saturday’s, and have later hours on select Weekdays. I had 4 members of my family — all which need exams and glasses or contacts.
I called them 4 times during their «open» hours, each time my call was «#1 and would be answered next» and never did anyone answer the phone. I did leave a message. Nobody ever called me back. Ever.
Seems like they don’t want my, or anyone else’s business, as they never answer the phone or return messages.
I will be taking my eyeglass business elsewhere.

I am so glad I found a reputable place to have my eyes tested and pick out great frames. Dr Brenda Coen was great, she really put me at ease. She explained all the testing that was done and answered all my question completely. I would highly recommend the eye imagining instead of getting dilated, it was quick, painless and was able to drive after the appointment. That is the single reason I don’t get a thorough exam, I just hate getting my eyes dilated.
Melissa Stewart helped me pick out my frames and her advise was invaluable. I feel like she really understood what I wanted and explained the types of lens that would work best with my prescription. Over all my experience was very satisfying and I would highly recommend.

We received excellent service from Dr. Brenda Coen.
These people know what they are doing. The office was nice and made you feel comfortable to be there waiting. The best news is that the wait is not even that long. All the staff members were friendly and the doctor took time to explain everything and was great with my seven year old child.
This place makes me excited for when I may need glasses!
** Super bonus is the coffee/​cappuccino/​hot cocoa/​whatever hot drink you can imagine machine is complementary to all visitors.

The staff @ the Rocklin location are outstanding. They are friendly, knowledgeable and patient. Dr. Cohen is equally outstanding when doing the exam. Provides easy to understand information, diagnosis and options with and without insurance. Gives you the information and lets you decide and then the staff helps fill those needs based on what you want. Even better… if you get the glasses and there are problems after… they are all over getting it fixed and resolved. I highly recommend them. The only drawback is the selection of frames. I am a customer that like FLARE, STYLE NON-​CONSERVATIVE and most of their frames are CONSERVATIVE. I normally have to go and find my own frames and then bring them back for Eyecenter to work their magic. But don’t be confused… I am going back to them because they are good.

I have ordered two pair of glasses from the Eyecenter in Rocklin and had a bad experience both times. The first pair I ordered had to be sent back twice because the Crizal coating was faulty and scratched really easily. I finally gave up on ordering the Crizal and went with a less expensive coating that has worked out fine. It took me 4 weeks to get this pair of glasses.
I went back in because I need progressive lenses. The office visit was fine (I have nothing negative to say about the doctors). I was told the glasses would take two weeks and was happy to get a call telling me that they were in early. However when I went to pick them up I quickly realized they had ordered the wrong frames. We sent them back on a «rush» that took about 8 days to fulfill, only to get a phone call telling me that there were quality issues with the glasses and that the lab has to remake them. Lord knows when I’ll finally get my glasses. I’m paying $ 700 for these (with insurance!!) and don’t have a lot of confidence that I will get a good product.
It seems that the main issues with this store is the lab (judging by the other reviews) and that has been my experience too. I won’t be going back.
**Update**
The saga continues. I got a call today from the manager apologizing for the problems I have had (which was nice) and they made it known that they saw my Unilocal review (awkward). I was told the glasses came in and that they had passed inspection at the lab and at the store and that they were perfect. Terrific. I go to the store and pick up the glasses. In the store they seemed okay but a little blurry. I disregarded the blurriness thinking that it might be part of the process of adapting to progressive lenses. But once I got home and put them on they looked like they were smudged. When I held them up to the light I saw large areas of spiderwebbing on both lenses. I just went back to the store and got confirmation that the anti-​glare coating on the lenses is faulty.
$ 700 out of pocket and I can’t get a decent pair of glasses. I’m crushed because I wanted to wear my new glasses on vacation and I can’t even keep the faulty pair while I wait for my new ones because my insurance insists on sending back the frames to have them fitted at the lab.
At this point I don’t know who to be more angry with– the lab or the store that assured me my glasses were perfect and sent me home with lenses that were unwearable.
**Final Update**
I did finally get my glasses and, credit where credit is due, the front office staff handled this as well as they could have. It could not have been easy to keep having to call me and tell me every time there was an issue, but they did. The final result is a good pair of glasses that I am very happy with.
** I received a call today telling me that Eyecenter made an additional pair of glasses for me through their lab (all the previous problems were through the lab my insurance required me to go through) and, I must say, I am very impressed at how much effort the staff at Eyecenter went through to make up for the problems I had had in trying to get these glasses. I am leaving up my previous comments because it is an honest account of my experience. I will add the caveat that my problems had a lot to do with my insurance (Eye Med) because it doesn’t allow much flexibility in where my glasses are made.

I gave 4 stars because the doctor was really nice and professional.
The customers service is really good too — I didn’t have to wait long, but while I did, it gave me enough time to look around at the glasses for me to have a good idea what pair I want!
Although they don’t have many designer brands, I did find a lot of really nice glasses that fit to my style! :)