Bark Avenue

If you are looking for a place to have your pets groomed look no further. Bark Avenue is the best around. Everyone is so helpful and welcoming. Our Groomer Sierra greats our dogs by their names and they can’t wait to see her. We have a big black lab that used to be scared to be groomed well not anymore she looks forward to going into Bark Ave. I like it because it’s not so clinical and there is no door to slam that can sometime scare the dogs. It’s just a nice small friendly place to have pets groomed.

My first visit was my last! The shortsighted and inflexible manager lost (what could have been) a very good customer.
We just moved to Northern California,
and were happy to find a Pet Store/​Groomer down the street from our new home.
I went in several days ago to buy food, supplies and toys for our newly rescued dog. Also to inquire about grooming service.
RED FLAG #1.: There was no requirement to show proof of rabies or other vaccinations. I was told I could just
fill out the paperwork myself.
(I’ve had many dogs over the years– and THAT was a first).
RED FLAG #2: My dog literally destroyed all 4 toys in less than one hour. (Different manufactures — including Kong).
I brought them back the following morning with the receipt -(Around $ 45
wasted). The manager was adamant in his refusal to take them back.
I was made to feel it was my fault for choosing the wrong toys for my new dog.
Not only was he condescending in his manner of communication, but actually told me it was «A business decision».
That, he doesn’t get reimbursed by the toy companies– (Really not my concern!)
AND– «If I did it for you, I’d have to do it for everyone». SERIOUSLY???
Having spent my career working in management, it is hard to believe the company made a «business decision»
over $ 45.00, thus losing potential for hundreds of dollars, as well as a loyal customer.
–For the safety of our pets, proof of vaccination is a must.
–For customer satisfaction, I suggest basic management training.

My stars aren’t really for the staff, everyone seemed friendly, it’s more on the quality of grooming. Brought in my two dogs for a basic bath/​flea dip and when I picked them up she said she didn’t see any fleas on either of them (which told me she did not look very hard at all because to my dismay, they had TONS of them). I decided to give them a brushing when they got home with a furminator and in the first swipe I got a brush full of them. Half of them dead/​other half still alive. I called and they offered to give them another bath so I agreed. Only one of my dogs needed a second bath and after I got her home, I was finding much fewer fleas but still live ones.

My review is solely for the self wash station. Shame on me for not doing my homework ahead of time. I just moved here from Sacramento where I took my Shih Tzu and Maltipoo (I think) every 2 weeks to Pet Food Express in between grooming appointments. This is NOT the place to go if you have multiple dogs you are trying to bathe. There is no place to secure the pup that is not being bathed so I held one on their leash and had the other tethered to the tub… which I could not have done had I not had my own carabiner. I’m not willing to secure them by their neck. The booster shelf they had for the smaller dogs kept slipping and falling, which caused a bit of canine panic. After we muddled through a very clumsy and uncomfortable bath, I looked around and they had only 1 dryer and it happened to be in use. This was the most unpleasant experience for me and my dogs. I ended up leaving with them wet and dried them at home. Thank goodness it was warm outside. It was only $ 12/​wash-​I guess that’s a Wednesday special… it was a waste of $ 24… I should have and could have washed them at home.
It’s not likely I will ever go there again. The staff was nice enough when we got there but no one paid us any mind when we walked out, wet and upset. There are enough other places in Rocklin where I can get healthy, natural food for my dogs and there’s a Pet Food a Express at the Fountains.
I really wanted this place to be cool but it’s just not set up for multiple dog washing.

They did a great job trimming our pets nails. However we bought a VERY small box of treats for $ 6. Neither of our dogs would touch them let alone sniff. We asked to return or get store credit. We got a big fat NO. They were not willing to even work with us or offer a bone. Showed us how much they stand behind their products. Customer service stinks!

This is the best grooming place to bring your cherished pets. Rachel does my dog «bandit» she does such a fabulous job. He is done exactly as I request every time! He never ever comes home over stressed like he did at other grooming places. Everyone here is wonderfully friendly and extremely helpful. The owner is very excited to see your pet, you can tell she is a true animal lover. I will never take my dog anywhere else.

I always take both my Shi Tzus to be groomed here. We always ask for Emily. She has a real compassion for animals and does a fantastic job. My sister brought her dog over from a competitor and has stayed with Emily. They also have a bathing station if you want to bath your own pets, and the cost is super reasonable. Plus they have a very good selection of products if you are needing food or supplies.

We always wash our Rottweiler ourselves. Outside in the summer, inside our bathtub in the winter. It is really a strain on the back, leaning over the tub and holding her head up, etc. Then walking her outside in the cold to dry her off all the way while my wife cleans up the bathroom floor, tub, towels, etc. This place is a Godsend! Bark Avenue is Awesome! From the staff, very helpful and friendly, to the tub and drying area, the facilities are clean and they supply Everything you need including ear wipes for the dogs ears! Amazing!!! No more aching back and no cleaning the facilities or towels! Yay! We bought one use of the bathing facilities for $ 15, then decided this is SO WORTH IT, that we changed it to a «buy 5, get one free» for $ 75. Thank you So Much for making this all so quick and easy!!!

Horrible experience and follow-​up customer service! I took my Pomeranian for grooming and it was terrible. The owner agreed with me and promised to make it right the second time-​around. I called the second time couple months later and the owner completely denied the conversation-​even after mentioning that she made notes. Unbelievable!

I highly recommend Bark Avenue. Great customer service and great groomers. I’ve been bringing my Bichon (Max) here for about 2 years now and have always received great service. Today I took my little guy in for a grooming and meet a new groomer named America :) she did a wonderful job. He looked fabulous. I’m very happy to have Bark Avenue in Rocklin.

I love this place. Not only do they sell both of my cats food and the natural litter i use but their prices are pretty reasonable. I also love that they only sell high quality food.

I moved from Folsom and been looking desperately for a good groomer for my 11 year old shih tzu. This place fit the bill. I was able to easily schedule his grooming appt. the groomer asked appropriate assessment questions as a new client. He was done in an hour and a half! He is very weary about pulling the hair out his ears and she was able to get that done as best as possible. I def see myself as a regular here! Pleased so far!

Petco/​PetMart out Bark AVE is priced right! Self Serve Dog bath 15.00 on a Saturday, Petco/​PetMart 25.00! Great service, very helpful, knowledgeable staff. Support your neighborhood store not the corporate pocketbook!

Always polite and friendly staff. With pet owners having plenty of options to shop for their pets, Bark Avenue seems to appreciate their customers’ business which makes me a loyal return custom. I highly recommend people check them out when in the area.

We came here for the VIP clinic that is here on Saturday mornings and ended up staying for a full groom for my little Yorkie. They did a great job with his cut, very cute. The staff was friendly and the store has everything your pet could ever want and more.

I just started going to Emily to groom both of my dogs (Llasa Apso/​Yorki mix)… She’s so sweet and really seems to care about animals, she takes her time and does a Great job! Bonus: she works 6 days a week, Saturdays included!
Also… If you care about feeding your animals a healthy diet, with Quality food, they have Every option in this category! There is nothing I can’t find in this store… Love it!

I truely can not say enough good things about this place! They sell quality products at competitive prices. The staff is very professional, friendly, and knowledgable. You have a customer for life!

My Isbo said «Woof woof woof woof, woof woof woof woof»
That’s dog for «Bark Avenue is the shiatzu, my friends»
I love my Boston Terrier. He’s the apple of my eye. That’s why I’m constantly looking for the optimum care for my boy.
FOUND IT.
Avoid the commercial pet places. Go here. Support Rocklin businesses!
I forgot the gentleman’s name, but he gave me excellent customer service. I looked for Nutro food there, but they had BETTER ALTERNATIVES!
I switched my Isbo to Pure Vita and he loves it. They have cheap treats and toys. While I was shopping, I noticed Isbo’s nails were long.
They trimmed them and escorted him back before I even finished shopping.
Whaaaaaaaaaaaaaaaaaaaaaaat?
5 stars baby.
Thank you Bark Avenue, I’m a loyal customer now.

A bit pricey, but they do have a large selection of goodies for my 4 legged children. The staff is always very nice and helpful while allowing you to shop in peace. Close to my job, so it’s convenient for me to stop in before I head home.

I am very pleased with their services and their prices! Lowest in the area for raw food «Natures Variety» Also, their groomers are awesome. My min pin hated getting her nails trimmed and now it is so much better there and less stressful for dogs!