VIP Tires & Service

Only reason for 1 star is cause I had to, they lied about doing an alignment, I watched, jeep never went on rack, tried to tell me they did, but they didn’t have the paper work!!! Awful people who tried to take advantage of my mom!!! And had no clue I was watching!!!

Not a bad place but not the best. Most of the staff are younger and do not have a large combined amount of years of service or knowledge. With that said things like mounts and balances and rotations and flushes and allignments, maintenance is good. Prices are higher than average as it is a corporation but staff are none the less friendly. Have had good and not so good (but not horrible experiences) here. Got a great deal on tires here that are high quality along with other great deals. But also got a poor diagnostic on an engine that was quoted on a $ 1500 to $ 2000 for a repair (blown head gasket 4.0 L6 jeep engine). Went in for a second opinion to conduct a engine pressure test and found no problems. Things like that make you a little doubtful. I’m pretty good with vehicles myself but engine work can be tricky and would rather have more experienced individual work on them with a warranty but this would have cost me unnecessary money. All in all a good shop, not the best, not the worst, pricey but flexible. Take your chances. Would recommend for basic work.

Worst service ever! I needed a flat repaired which they did but would not put the tire on. They said they didn’t have time. But still charged $ 25. I had to drive to portland so I had to find an other shop. They didn’t care. Please spare yourself the aggravation go any where else.

Awful! We were having a hitch switched from one of our SUV’s to are other one since we were going to be trading that one in for a new vehicle; but still wanted towing capability.
Assuming they knew what they were doing they asked for one vehicle at a time. After removing the hitch from our first SUV, once they got the second they figured out that it was a different frame and could not be done. We asked them to replace the hitch on the original vehicle. Of course that had to be done on another day. At that time they told us they broke a bolt trying to get the hitch off so it would need to be replaced… ok.
A few days later we brought the original SUV back to get it re-​installed. Even though they removed it without checking, they still happily charged us for re-​installing the hitch they shouldn’t have removed in the first place. In addition, they re-​installed the hitch without the broken bolt, therefore making the hitch un-​usable. They said it would take days to get the bolt, and they told us this the other day… they did not! Now we have an unusable hitch installed on an SUV we were trying to turn in for a new vehicle tomorrow.
Also in addition to this the general customer service was awful. Long waits just to be ackknowledged. One member of the team went off on a profanity laced tirade at the customer desk about another employee while there was a child in the store. Just a very un-​professional place. There are lots of other mechanics in the midcoast area, so do not bring your vehicle here!

I took my car in to be inspected. I knew I needed one new tire but found when I got there my two rear tires needed to be replaced because they weren’t aligned properly and had worn unevenly, which was true but they said I needed all 4 new tires, which wasn’t true, one was fine. They did not ask me what kind of tires I was looking for they offered me a fair price on the tires but told me nothing about them, are they all weather are they any good? I don’t know because they didn’t ask me anything. They also wanted $ 169 in LABOR to install 4 tires. That’s obscenely expensive, I walked out. I’ve never spent so much on labor for tires in my life. I was very displeased with the prices and with the customer service I received there. The total for 3 tires plus install with them was $ 440, I went to a local garage and got 3 good all weather tires installed and aligned for $ 280.

I was really impresseed with the super helpful service I received here after noticing that the low tire pressure light was on in my rental car. I pulled into their lot, explained the problem to the service representative and he very cheerfully offered to help me out. He checked the air in my tires and filled the air in the tire that was low on air and he didn’t even charge me! Yay! After visiting here my peace of mind was restored and I was able to enjoy the rest of my vacation. Thanks very much to VIP!