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Seems like your typical Home Depot on the inside, so I was hoping to find something interesting on the inside, but alas… my high hopes were pretty much deflated when I walked in. I’m not saying it’s a terrible place but that it’s just Plain Jane. It is well kept and everything was in its place as it should be. The service wasn’t terrible and was fairly decent with the lines moving along at an adequate pace, but there should be more lines open. Those registers are just sitting there looking pretty, they need to be used. There is nothing really much else to say then, Home Depot. See if you can take anything from this place or just leave it alone.
Eric M.
Place rating: 3 Rochester, NY
Not a smooth day for this Home Depot. 3pm, beautiful out, and they only had one outdoor cashier. Scooted indoors to avoid the long line outdoors, plus I use a military ID for a discount, which requires managers approval, so I didn’t want to further hold up the single line. Indoors wasn’t much better. Only a couple lines plus the self service open. The line I chose of course had a customer with an issue. The customer was using a store phone to call whoever. This took appx 10 – 15 minutes to solve. My question on that is, if there are only a couple lines open, why not suspend the customers order until whatever issue is solved to keep the lines moving efficiently? Then, as said earlier my ID was rejected at both the register and the customer service desk. This was the first time in probably 30+ times of shopping at Home Depot with my card that I’ve had this issue. Sent an email along to corporate customer service to see if there’s some change in policy I was unaware of.