Safelite AutoGlass

This place was great! My car was broken into and one of the windows was completely smashed in. I called safelite and was able to get an appointment that same day. I dropped off my car before work and then picked it up after work. Their work was great and reasonably priced ($ 150). I would definitely go back, but hopefully I won’t have to!

I have had 2 cars in the past 2 years one for 10 years and had to trade it in but before I did the windshield cracked and they fixed it where I work at, I didn’t have to go to them and they did a fantastic job such a fantastic job that when I bought a new car and the windshield cracked on that I called them and they handled the crapping insurance company that I have. I would definitely call them again. And they people they send are knowledgeable and there when they say they will be.

I’d give them 0 stars if possible. Terrible company that Geico recommended. Little did I know that I could have picked my own company to begin with. They first scratched my car and then the windshield broke the first time I drove it on 390 since they didn’t install it right.

Thank you for fitting in a glass replacement over the Thanksgiving weekend for safe travel.

WOW what great service; I had a side window replaced in my driveway the technician Dan completed the job in about 30 – 35 minutes and cleaned my SUV and surrounding area. He was very professional and friendly. I highly recommend this company should you need this type of repair.

It is a tale of two cities. I am disappointed to have to give such a bad review, but «Big Picture» logic demands it.
Here’s the thing: Safelite replaced my windshield and they did a great job (knock on wood!). This was back in July ’13. They talked me into a new set of windshield wipers, I figured, «Why not?» One week later I turned on the wipers (’08 Nissan Versa) and the larger of the 2 wipers just went crazy and bent near the top. I had and have never heard of this happening before. It was crazy because the wiper sort of cleaned an inch or two’s path across my windshield so that I could sort of see, but the wiper was all floppy and noodley.
I called Safelite and said, «I don’t know how to explain this, because I’ve never even thought about windshield wipers malfunctioning before, but the wipers you just put on my car broke after being used once.» Safelite acted like they had never heard of it before either (I no longer believe this of them).
Anyway, once again they were great with their customer service and scheduled a new free set of wipers to be put on. Cool beans, I wrote it off as an anomaly.
4 months later, the wipers had been doing their jobs, and yesterday I turned them on and flop flop flop again! I don’t understand? The larger of the two literally bends in a 85 degree manner and makes the rubber part turn into a wet noodle.
I will not be calling Safelite. Safelite has excellent customer service — I applaud them for this. At the end of the day, Safelite replaced my windshield but talked me into purchasing two sets of dangerous wipers. I thought I would live my life without thinking about the integrity of windshield wipers but Safelite has now given me a phobia about using my wipers.
Worst wipers on the planet!

I cannot believe how great these folks are, communication was insane! timely call backs, email communication all the way through the process and emailed receipt. work was done on my repair right at work and took like ½ an hour. they took care of all the insurance BS too. UPDATE, repair looks almost worse than the crack! I called and let them know what the problem was and like magic, they are coming out tomorrow to give me a new windshield! How fantastic, no fighting, no, can I speak with your manager. She said we want you to be 100% satisfied and you are covered with no deductible. So simple! Why can’t everything be this easy?

Fast windshield replacement but poor customer service communication. (My experience is probably not typical though)
Please note– if you have atypical windshield blades do not opt for replacement because they will not carry it! This is where most of my problem started! I drive a current model Honda Civic– when I setup the appt for windshield replacement they apparently were not aware of what blades this car has (which I later found out really don’t need replacing as often as typical blades. and are $$$$$). The replacement blades were not the same, which blows my mind because this Honda model has been around at least 6 years now.
I didn’t notice the blades until the day after (on a Sat.). Wrote a message online to customer service. By 10 am MOnday no calls so I decide to call the toll-​free#- the rep was ice-​cold– probably because I was upset when calling. (I should add that I got worried the tech stole my original wiper arms and gave me something cheap– they only replace blades tho.) The local manager called me not long after and was friendly and worked with me to solve the problem. Apparently, there are a small # of cars w/​special blades and I won the lottery on that one! I had to go to a Honda dealership and have the manager talk to the parts dept. Safelite ate the cost of ordering new ones for me. After 2 weeks of waiting — no calls about the blades. I call the manager again and he first says he «thought» he called me. Then says there was no name on the delivery so they were not sure who it went to. I accomodated the appt on my day off so they did not have to drive 30 mins to my work and it was between 8am-​12p time frame. He was very courteous like our first call.
At 9am the tech calls to say he will be there 12 – 12:30. After hanging up I decided this just would not work for me– especially since it is my 2^nd appt and I accomodated them to a closer location AND this is my day off. I got the manager and he says the tech will be calling me back. An hour goes by– I call the tech and get voice mail but with someone else’s name on it– so I call the manager again and he says «he didn’t call you?» A few mins later the tech calls again to say he is on his way in a few mins. They were all very friendly and courteous so it’s difficult to give low points. The tech was very understanding of the situation and did a great job (I also asked him to re-​center the remote starter above the rearview mirror because the last tech placed it off-​center.)
Again– this was probably a mostly isolated problem and most people would not have this issue. I recommend the service but you should look into the blade replacement offer if you are worried– if you are someone who buys blades on the cheap at Walmart or the like– you likely won’t have any issues.