R & J Auto Body

Metropolitan Insurance pressured me to use R & J Auto Body after my Fiat 500 was hit from behind by a pickup truck and pushed into the car in front of me.
There was damage to the rear bumper, exhaust system, lift gate, front bumper, right front fender, and right side door.
After I got the car back, there was a lot wrong. The rubber seals on both sides of the right front window were incorrectly and crudely installed, the front half of the right door handle fell off, the lift gate was missing 4 of the plastic plugs that hold the interior trim in place, and the lift gate had a very annoying loud rattle when I hit even a small bump.
To R&J’s credit, the paint, fit of the body parts, color and finish is superb.
I brought the car back to them so that they could repair the problems, but they only fixed a couple of them. They replaced the outer rubber seal on the right side window, they put the plugs into the lift gate trim, and they replaced the right side door handle. It took 2 trips back
I still have the annoying loud rattle in the lift gate, and the inside rubber seal on the right side window is still incorrectly and crudely installed.
I will try again to get these issues repaired. I will update this review afterwards.
Update: I visited R&j once again, they took my concerns seriously and pulled my car into the garage immediately. 3 people took my car apart, figured out what was wrong, and repaired everything. I updated to 4 stars because I have done business with them before and they did good work. They really don’t deserve 1 star. Overall, now that the problems have been corrected, I am very happy with their work.