Massage Envy – Rochester Hills Hampton Village

If it is possible to lose a customer though I have yet to go to them for my first appointment, I am pretty sure unless this is the BEST massage/​facial ever they have done this. I have been unable until today for 2 weeks to get a response from this specific location. Additionally, I am not sure that I would recommend the others in this franchise group either. Let week this location failed to acknowledge or call me about a preset appointment. I called another location who scheduled me and then called me back and said they had to cancel it because the technician had an emergency. She referred me to another location; they scheduled me and ALSO called me back canceling the appointment because of «technician emergency». This was all in one day, in 4 hours. I am sitting on about $ 200 of gift cards my husband bought me so I will use them but the truth is I am not holding out for any amazing experience after the situation so far… The franchises in Rochester, Rochester Hills, Bloomfield and Bloomfield Hills are all owned by the same person who seemingly thinks that service is unnecessary. The staff I spoke to today was congenial, last week the girl was almost rude and had to eat a little humble pie for her rudeness when she had to call me and cancel the appointment she «found a way» to get me. She was in BH location — she informed me «RH is short staffed and has a new receptionist», then it was «we’ve had problems with our phone system», «making an appointment request on line doesn’t insure an appointment. We have to call you and confirm or work out a time» (which was my original complaint)…No one called in response to my phone calls, my email requests and in 3 of 4 locations I got a voicemail during business hours. All and all I think this is an indicator of what’s to come but I will try it — I do not think that it’s limited to Rochester Hills location, generally the management of these 4 franchise locations seems poor.

Both times I have gone to this location for a massage, they have screwed me on time. I have been a member for over 2 years, in 3 different states, and this location is the worst. Today my hour massage (which is really 50 min anyway) was 41 minutes. It was also subpar quality. When I pay $ 70 per month, I expect quality and the scheduled amount of time. Today my massage cost me roughly 2 bucks per minute. That’s insane. I would highly recommend against this establishment and I will not make any future appointments here.

Ive been a member of massage envy for close to 3 years… The worst by far. I had to remind them multiple times that I’m a member and they never answer the phone.

This location of Massage Envy is horrendous. The customer service is beyond lacking. Nobody can give you an answer except a manager, yet there never seems to be a manager available. I signed up under a promotion in which I receive 1.5 hours each month for $ 59.99. However each time I go to use my monthly 1.5 hours, I am told that I don’t have the special promotion and they ask me to pay for the additional half hour. This time I went to a massage envy out of state and told them about everything upfront booked the 1.5 appointment. After my massage I came out and told I needed to pay because the manager from my location had not loaded my credits on my account yet. Are you kidding me? They charge me every month like clock work yet the manager had not loaded my credits and would be out for 4 days so I would need to pay again for a massage that had already been charged to me monthly. This place is a joke… At least this location. Nothing but bait and switch techniques. If you are interested in Massage Envy I would recommend trying a location other than this one. Reporting to better business bureau. This place is nothing more than a scam.

I have been getting massages and facials for years, and earlier this year I thought I’d give this Rochester Hills store a try… By far, it has been the worst in the quality of massage, customer service and store management!
When making an appointment, three times the store said they’d call but never did. Twice the store canceled my appointment without proper notice (calling to cancel a minute before the appointment time is unacceptable).
If Massage Envy is monitoring it’s customer feedback nationwide, I’d recommend you look into how this store is run.
If you are like me just looking for a well-​run establishment to enjoy a massage or facial, I’d strongly recommend you look elsewhere.
#massageenvy #LessStress4ME