Pep Boys Automotive Supercenter

The past 2 times we’ve been there (windshield wipers and a battery bolt) the customer service was phenomenal. Never had to deal with the actual service department but the guys who work the counter go above and beyond!

My car tells me when I have a maintenance issue (too much!) so when the dash board indicator told me to have my brakes checked immediately, I went to Pep Boys to have them looked at. I’m always leery of being taken advantage of because I am a woman and my BMW may give the impression that I can afford it so «let’s charge her more!» I was so happy when the mechanic came out and told me there wasn’t anything wrong with my brakes and the pads had plenty of life left in them! I then remembered that I took my car into the BMW dealership and the brakes were replaced right before my warranty ran out. I reset the dash indicator myself and, fingers crossed, I don’t have to go to the dealership to fix the sensor! Thank you Pep Boys in Robinson Pa. for being so honest!

Every time you go to this place every attendant is busy arguing with someone they ripped off, so you have to wait to even speak to anyone. That has happened all 4 times I went there. They replaced my oxygen sensor, then failed my emissions test because of that sensor causing the check engine light to come on. Two times I set an appointment and when I got there they said I didn’t have one. Luckily the second time I called to make sure it was set when I woke up that morning.
Terrible, terrible place.