Robert’s Towing & Repair

We cannot say enough great things about Roberts. Have known the Peterson family for well over 20 years. Roberts towing is a business built on honesty and great customer service. Today at 6am I was totally stranded on a dark roadside at least 30 minutes from Roberts. I called Roberts Towing and they came immediately to rescue me
Back at the shop they showed me everything and fixed my problems for a very honest price. My car is better than ever. The entire staff was friendly, accomodating, and knowledgable. They made are a scary morning turn out for the best. Bonus was that they had me back on the road in a few hours. Awesome!

I had a pair of tires mounted and balanced to put on my truck on a Friday. I drove home the 6 miles to my house and later that evening I saw a brand new tire weight laying in my driveway.
These weights are added to all tires to balance it so that the wheel doesn’t vibrate while driving and doesn’t wear unevenly.
Through Facebook I notified Cody the young man who did the work. His father Tom Peterson owns the shop. My parents live next door and we all live in, or just outside, the small town of Roberts.
Even though he stated that the truck will vibrate and the tires will wear unevenly, he was unwilling to do anything about it until Monday.
I also explained that I will be out of town for many days, and I have to use my truck for work.
He accepted all blame for the mistake, and even explained it to his father Tom (the owner). I said he should let me use his truck, and he could go without until Monday. Their response is that they don’t give out loaners.
Rather than come 4 miles into town on a Saturday to fix their mistake, I was simply told to wait until Monday.
Ironically Tom was given our «Good Neighbor Award» last year at our town celebration– Good Neighbor Days.