Regal Cinemas Valley View Grande 16

The price of the tickets doesn’t match the accommodations. The theatre is clean but the seats are old. When sitting in the seats you can tell they have been sat in a lot, you can feel the indention of other peoples elbows in the armrest and they are stained. Other than that the theatre is clean.

Absolutely awful. Popcorn was horribly burned and stale. Extremely overpriced tickets.

Super awesome customer service!
We ran into an issue being able to use our fandingo tickets last night. The manager was great! He swap the tickets for ones we could actually use.
Fandingo was no help (we’ll never use them again).

We went to the simulcast of Gone With the Wind. Obviously the tech crew didn’t know how to run this. Film started 35 minutes late. Out of focus and terrible sound quality. Intermission began at 4:25 and at 5:05 we gave up. The film did not come back on and the manager never came to announce what was going on. We left and were treated rudely by the management. A horrible experience. I hate this theatre and will never return.

Great theater. Comfortable seating. Clean.
Price of licorice was 6 bucks, WHAT!
sneak your candy in!

In the past, our experiences at VVG have been reasonable — although the prices are ridiculous! However, this evening, not so much.
I purchased tickets for my daughter and friend to go see a movie. Gave them the tickets (with a manager present) and told them to enjoy. Apparently, when they went to give their tickets inside, a different manager, told them they couldn’t see the movie unless I paid and went with them (they’re 16).
Two managers. Two different responses.
I am particular which movies I allow my daughter to see in the first place — and have never had an issue purchasing her tickets for the few «Rs» she has seen, with management anywhere. Until tonight.
Get it together, Valley View management. If you’re going to have/​create/​enforce a policy: 1. It better be clear 2. It better apply to everyone 3. Management should be on the same page 4. It doesn’t change depending on who is working where. 5. You TELL patrons if you’re changing/​enforcing it differently, BEFORE they pay you the exorbitant amount charged for tickets and leave the premises.
Basic management/​good business principles.

Theater is fine. Popcorn is not hot or fresh and that is pitiful for the price.
Get a regal card and go on Monday or Tuesday for a bonus concessions.

This used to be an awesome place before Regal took over. Now, everything is over priced, the popcorn is gross, and the theaters are never clean. Actually, last time I went there was still bags of nasty, uneaten popcorn in the floors and seats as well as cups everywhere. I actually had to clear everything myself to be able to sit where I wanted. The time before, I was asked my age for a PG-​13 movie and was rudely laughed at when I said I am 23 and was hardly apologized to after I proved I really am as old as I say. Everything there is going downhill.

The actual theater experience is pretty good… Or at least as good/​better than other «newer» theaters. But their price-​plan is ridiculous: $ 10/​a ticket on a MORNING matinée & the concessions are just silly. I know you pay more at theater concessions, but you usually get a pretty decent amount… You pay higher-​than-​usual prices for a «Medium» popcorn and it comes in a bag that is usually a «Small» popcorn at other theaters. Free or 25-​cent refills, a staple at other theaters, is turned into a $ 1.00 refill at Regal.
To me, you can get a comparable experience at a much more reasonable price in almost any other location.

Catching a horror flick on the big screen that causes my adrenal glands to spew forth adrenaline into my blood stream is certainly one of my favorite activities. During my time in Roanoke, I had the opportunity to visit Regal Valley View on a number of such occasions and found it to be quite adequate (certainly superior to Carmike 10 on Electric, but arguably inferior to the Grandin in some respects).
The good:
1. Plenty of movies to choose from.
2. Close to Valley View Mall.
3. Relatively clean appearance.
4. Minimal technical issues.
5. Movies start on time.
The bad:
1. Overpriced popcorn and candy (like other chain theaters in Roanoke).
2. Only plays your run-​of-​the-​mill flicks.
3. I once found a green substance in my popcorn that looked suspiciously like it originated in someones nasal passage. I did not sample the object to determine if the taste supported my conclusion. Regardless of the source, it was disgusting.
Overall, it’s not a bad theater; I had plenty of enjoyable
movie-​going experiences at the Regal. But… a word from the wise (or someone that can appear wise on select occasions): I would not recommend sampling green objects present in the popcorn; they could be a magic nose goblin (Extra credit: from which episode of Ren and Stimpy does this reference originate?).