Heritage Moving & Storage Inc.

My name is Carol, my husband & I used this moving company n June of 2014. A lot of our items were broken or damaged n some way. We also have few items missing & these items were not left behind because we checked to make sure b4 & after the move. Which only means one or all 3 movers r thieves! Also one of the movers asked 2 use tools to remove a stopper on our sliding door n order to bring furniture n thru that doorway, & decided he wud keep our tools which we didn’t think abt again till we went to use them the next day. I called & spoke w/​jimmy who told me he wud b going out of town & to call back n a week & when he returned he wud take care of the problem., which I did & Jimmy was still not available. I asked that jimmy call me back but as of yet I have not heard back from him. So that tells me id be wasting more of my time trying to continue to contact him. If he really cared abt his customers & being an A+ company he wud make sure he took care of these kinda problems, but he has not tried w/​us. So I wud absolutely not recommend this moving co. to anyone. I give this company a F–

I have used Heritage Moving and Storage twice (I really liked them since I’m a repeat customer). I moved to Roanoke from Alexandria, VA last summer and used them again just a few days ago to move into my house. They have been a joy to work with both times. The movers are very efficient and take care not to damage my furniture and other items.
A couple of days ago, the day before the move, I was taking a box of just odd stuff to my car and fell down a couple of stairs at my apartment. I severely sprained both of may ankles. I was on crutches with two bad feet. The movers (Jim, Augusto, Tony, and Josh) were very helpful, leaving a chair for me to sit in while they loaded a truck and making sure I had a place to sit as soon as we got to the house. I was moving across town from my 1 bedroom apartment to my house and they were finished in just over two hours. They set up my bed, my couch, and even connected my washer and dryer for me. Heritage Moving is great and they really care about their customers. I couldn’t be happier and would recommend them to anyone.

I couldn’t disagree more with the previous review. My husband and I used Heritage today for our move and I can’t say enough good things about the experience. Leslie and Mike in the office were wonderfully professional and pleasant. Our three man moving crew was awesome. The guys were professional, accommodating, very nice and extremely efficient and effective. I don’t have one negative word to say about this business and have nothing but glowing praise. I would absolutely use this business again for moving and would recommend them to a friend as well. The crew showed up on time, moved our things lighting fast, and didn’t break, chip, or damage a thing. Not only that, but the hourly rate is less than Virginia Varsity and they include $ 50,000 worth of insurance. With Virginia Varsity, you have to pay extra for that benefit. Call them for your move. You won’t be sorry!