All American Fence

They are now called First Class Fence but are really third rate. Wonder how long it will be before the name is changed again. Two days after my fence was installed, the boards started to warp. Someone came out to look at i. Promised to fix it and I’ve been waiting a month. They are fast and cheap but I am not proud of my new fence and they shouldn’t be either.

Steer clear of this place! John Homan, the owner, is a crook! He’s very nice when it comes to quoting you and speaking with you on the phone but when things go wrong (and they will) you’ll find out quickly that you’re on your own! Super long story short… we had them do a driveway gate and fence for us. Spent over $ 4000. Within 3 months the gate broke/​cracked! When we asked him to replace or fix it he said there was only a 30 day warranty! WHAT? Apparently HE doesn’t even believe in his product and workmanship if he’ll only have a 30 day warranty! He came to the house, argued with my husband and then said he would fix it but we would have to pay for it. Every time we asked him how much he kept increasing the price (it was like he was making up numbers out of the air). He said he was a busy guy and would get to it when he could but there were other customers in front of us so we would have to wait. We got fed up with him and his shady way of doing business. We did A LOT of research and ended up getting a hold of the actual manufacturer of the gate. Come to find out that the materials that John used for the gate are NOT meant to be used for a gate… only a fence. After dozens of phone calls and emails it was the manufacturer that re-​did our gate. Shame on John Homan and All American Fence for using improper materials to do a job that shouldn’t have been done that way in the first place. Also, as they were installing the fence… I drove up to the house and they were installing the fence on an angle! WTF! We had to go up to the workers and tell them that the fence needed to be LEVEL! WOW! There are a TON of other fence companies out there you guys… most will probably be better than this one. Good Luck!

John Homan from First Class Fence (previously All American Fence)
did a «First Class» job on our huge backyard fence!
His employees are very knowledgeable, hard working, and talented.
John’s prices were very competitive and my husband and I can’t imagine another
company doing a better job. We had many meetings and estimates before deciding
on First Class. We couldn’t be happier that we went with them!
Karla

John Homan responded that our case was resolved in small claims court in their favor. What he omitted, is that we are going back to court, unless his attorney neglected to tell him, for a reconsideration.
Anyone who wishes to see the job All American fence performed, please e-​mail me and we can arrange a visit.
Further, if you have any doubts about my comments on Unilocal,please visit Angie’s List. I did so after the fact and I am kicking myself for it.
Thank You

THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I never did a review on Unilocal,but signed up just to warn all of you not to use them. I had Bob come out a month ago to give me a quote for a fence and look at the job. I stressed the urgency of timing. All that needed to be done is replace an existing old 60 ft fence with a new one; nothing complicated. He wrote up a contract and said it would be installed 5 days after I received my permit. I got a permit within 2 days and left the contract and a check in my mail for him to pick up. It sat in my mail for 2 weeks. I kept calling Maryjo and Bob and would only get their answering service. finally 3 weeks later they scheduled my install for a saturday. They called me Thursday night to switch it to friday. They had a cancellation. (Probably another dissatisfied customer). I stayed home to meet the installer. He said they aren’t capable of install and my fence would not be level if they put it in. I said I need it level. He said he will call Bob. I called for Bob and MaryJo all day to find out what was going on. Nobody called back. I left work early at 230 and saw a bunch of lumber, but nobody at my house. I called Maryjo numerous times and no call. Finally her husband and owner, John called me back. He said she is afraid to call me, because the conversation will take too long. RIDICULOUS. TERRIBLE CUSTOMER SERVICE!!! He said they will install tomorrow and that Bob and the installer were at fault. I went out that night and get a msg a 730pm that they aren’t capable of doing the job. They are so INCOMPETENT. DO NOT HIRE YOU WILL REGRET!!! I’m going with Fenceworks (guy on 41). They said it is a simple job and won’t be any problem having the top level.

I hired Jon Homan and his company on the behalf of my building’s condo association to build a fence around our parking spaces in the alley behind the building. Their fence was so poorly designed that one of the cars could not back out of the parking space clearing the gate unless the other two cars were gone. Definitely NOT well designed. I immediately called Jon Homan to let him know this was not what we had agreed upon — during the initial consultation I clearly told him we needed all three cars to be able to enter and exit their spaces easily.
He promised to come the next day, then never showed up. He promised to come the following day, but once again never showed up. During this time, I was unable to access my parking space and had to park several blocks away, a major inconvenience. Finally when Jon showed up to redesign the fence, he admitted to me he had blown me off so he could go to a baseball game.
Despite the inconvenience, I would have understood and it would have been fine, had he taken responsibility for his poor fence design and covered the extra expense to make the fence right. This was not the case. After blowing me off twice he finally got the fence right, but sent a bill for the second fence design as well as the first. Because he was completely incompetent, we paid for two fences.
Not only is this poor fence design (and this is ALL they do for a living) but atrocious customer service.
Avoid this company at all costs, unless you don’t mind paying for their mistakes.