Firestone Complete Auto Care

Strike 1: ordered tires from a lady at the front desk on saturday and she guarenteed them to be there monday. On Monday, the wrong tires arrived. The guy told me the tires I ordered were back ordered and there was no way they could even order them. Would have been nice to have known that as these tires were less milage.
Strike 2: on Monday i waljed in and gave they guy my name and told him the reason why i was there. He responded with only a simple «ok» and at that point my service manager and i entered what must have been a good old fashion stairing competition. After about 15 seconds of just stairing at one another i asked him if he could help me. He finally went into the computer and told me there were 2 work orders in the system for 2 different sets of tires and he asked me which one was mine. So i asked him if i could see the screen and this seems to really annoy him. After a couple more rude and a bit akward responses i asked the guy if he was having a bad day and he told me he was having a great day. We were able to finally get through the ordeal and i was hopeful i would get someone else when i came back to pick up my car
Strike 3: as luck would have it, the same gentleman was there to help me when i went back to the shop to picked up my car. I was able to get checked out with no issues but when i drove away the tire pressure light came on. I went back to the shop and told the guy. his response was i probably need to put air in the tires and then staired at me for 15 seconds in silence. After spending 600 bucks i became a bit irritated and said «so why don’t get someone to put air in it». He went to talk to his guys in the shop and came back out and said everyone «was busy and that i just needed to drive the car and the sensor would go out.»
After speaking with the manager i understand the sensor reset takes some time after driving but there is a clear customer service issue at this place. The manager was nice and apologetic but i definitely don’t want to have to deal with the hassle of crappy customer service at this place. Taking my business back to pep boys. Their customer service has always been really excellent and their service managers know how to communicate with the customers.
Only gave an extra star because of the manager.

Wonderful bunch of guys and gal working at this location. Couldn’t ask for better customer service. They went above and beyond what I expected. I will be visiting this location more often and recommending them to all of my friends and neighbors

Quite disappointing. Customer service was lousy. I had my 25-​year-​old daughter take her flat tire to this facility to see about getting it fixed. The service agent would not help her take it out of the bed of the truck — he said the only way he could work on it, is if she brought it in the store herself. She is 5-​months pregnant. She took the same time ¼ mile away to Tuffy’s and they were more than accommodating. Not sure why Firestone was so unhelpful. Needless to say, Tuffy’s has my business now, and I will ensure my friends hear about my experience.

This place is right off 75 so if you blow a tire, it’s not far to drive on a spare
I blew a tire at 440 pm on a Sunday and the place closed at 5 pm. The manager is named Michael Y and he still saw me with no problem. He was super nice, didn’t try to upsell me and they still had coffee at closing.
FYI I went to Goodyear before this place and they had closed all their lanes and wouldn’t take anyone else. The manager looked like he debated doing it and then tried to upsell me on a price for next day; this is the second time in a few years Goodyear turned me away 30 mins before closing

Make an appointment and you are in and out for an oil change. Guys at the desk are very nice. I heard a guy come in that had a bent rim guy at the counter told him the best price he could do and suggested another shop that had a similar tire for cheaper. This shop is not trying to upsell they are doing the right thing.

Wow came in at 1:30 left at 8 o’clock!!! All I needed was an alignment and my tires mounted and balanced. And the worst part of it they had my truck just sitting on the lift for 5 of those hours. definitely the last time I use this location…