Encore

I hired Encore for my wedding, and would do it again in a heartbeat! I’m seeing two negative reviews– and I do NOT understand why. I initially hired Encore for a photobooth & lighting… then about 6 months before my wedding I had lost my DJ and added a DJ into the package– which I think was the best decision I made! The DJ’s were amazing and played everything we loved, and even honored my do not play list. The photobooth was awesome and kept everyone entertained, and provided me with so many memories of my wedding. and the lighting was PHENOMENOL! My wedding theme was fall, and with the lighting they did; it felt like we were in a giant pumpkin. Really brought my reception hall together. Rob the owner was great at communicating, and keeping in touch from the time I signed up until my wedding day. Would hire them again for an event without a doubt!!!
I will admit, it was more than I wanted to pay BUT I gave in because I liked Rob from the first meeting we had with him; and it turned out wonderful. Remeber Brides– YOU GET WHAT YOU PAY FOR– Encore was worth every penny!!!

DO NOT BOOK THIS DJ!!!
If it were possible to give 0 stars I would. This DJ service came perilously close to ruining my wedding reception. Lets start with the bait and switch. Through the whole process we worked with Rob, who seemed nice enough, my husband and I were actually pleased with his customer service in the beginning. This was the ONE thing in our wedding that we actually splurged on and it went TERRIBLY wrong. About 2 weeks before the wedding Rob advised us that John would now be handling our wedding and he would call in a day or two to go over song choices etc. John called 3 days before the wedding. He was unprepared for his call and unprofessional on the phone. As it was my wedding, I was prepared with all the information he would need, so I walked him through all our song choices and resent him the itinerary I had made up for the evening, which again included all the song choices. Fast forward to our wedding day… John shows up late. He’s not dressed in the «suit» as was included in our contract. He’s wearing a white T-​shirt and black pants. He doesn’t have our song choices, which I have now sent him twice. The entire bridal party is outside. He comes out to ask me if I know the singer of one of our songs because he can’t find it. WTF, he’s a DJ, isn’t he supposed to know this stuff? And worse yet, it was on the itinerary I sent him, the song list we went over together, and included in the online information we filled out with Encore. We get him the information he needs, he goes back inside, everything’s good… NOPE! John comes back out to let us know that the microphones aren’t working… Whatever, fine we can live without mics, just announce us already so we can sit down and eat! John goes back inside, and then comes out and tells me and I quote «I don’t think I can do this.» He actually told a bride minutes before she’s to be introduced at her wedding reception that he has to leave, he can’t do this, he’s messed up too bad and has to go home. If it weren’t for the intervention of my best man and bridesmaid, I would have beat him to a bloody pulp. They were able to calm him down, so he could at least introduce us which he did… However he got my name wrong. For the first time I was introduced as my new name, it was wrong. That is something nobody can fix ever. Thanks for the memory John! So now I’m livid… but John is still in full on panic mode, and I’m waiting for him to walk out the door so we are pins and needles the whole night. If that weren’t bad enough, he played completely inappropriate music early in the evening, causing my pastor, grandparents, and parents to excuse themselves from my reception early. SO… after all this we call Rob the «owner» to complain about the service and request a refund. However since John didn’t do anything contractually wrong, he doesn’t want to refund us anything. ARE YOU F-​ING KIDDING ME??? Apparenly nowhere in the contract does it state that the DJ has to say the right name for the bride, or not scare the crap out of her moments before she’s introduced by threatening to flake out. If you do book this service, make sure you find out who you’re actual DJ is for the event. If it’s John, make sure you have a back up plan as he’s extremely unprofessional and might back out moments before you need him. After all this, they offered to give us back $ 125. $ 75 for the Mics, and $ 50 as a kick in the pants. Thanks for nothing Encore.

We choose encore event group for our wedding reception. We were very excited about the music, lighting, and photographs that it included. The initial meeting with the owner was wonderful, he was very professional and pleasant and explained all the details that would be included for the $ 1,400. Our first disappointment was the signature spotlight that was suppose to shine our name on the dance floor. We didn’t have it and it wasn’t mentioned until I asked the DJ at the end of the night. He said one of our guests knocked it over and broke it. I understand accidents happen, but I find it suspicious that 1) no one saw or heard any of our guests knocking over a large spotlight 2) he didn’t tell us until WE inquired about it after the reception. When I talked to the owner (who was not the DJ that night) he said that he didn’t want to ruin our evening by telling us the light broke. After hearing our complaint, he even said he could have charged us for it since we are responsible for our guests. Disappointed we paid for something we didn’t get, but we are willing to chalk this up to an accident. We ordered a spotlight for the cake, we didn’t get it. The owner had no explanation, he refunded $ 50. Also, the DJ was suppose to take pictures all night and post them on the web-​page for guests to view. They call this the «Glam Cam» and one of their selling points for their entertainment package. Our DJ did not take any pictures. When we talked with the owner the next day after the reception, he said the DJ assumed we didn’t want it. Not sure why this was assumed. The owner said they don’t charge extra for this and therefore can’t refund anything. The biggest disappointment was (outside of the LED lights which were awesome) there were no «special lighting effects» like demonstrated on their website. When I confronted the owner about this, he stated that there were in fact special lighting effects. I emailed pictures without the special effects to prove my point. I did not receive any response after that. The above disappointments did not ruin our wedding by any means. We are however upset that we paid a lot of money for services we did not receive. We would have been completely satisfied if the owner would have offered an additional $ 100 for good business. I hope this saves some frustration for others planning their special occasion. PS If you do decide to hire this company, double check the cards that are given to guests for song selections. We were given cards with the wrong date and password.