Brandon Centra Care

This place is a joke,
The woman behind the desk told me it was going to be $ 186 just to see the doctor (with insurance)
Now just for an example when I go to the walk in clinic its a $ 45 co-​pay, when I go to see my specialist doctors its about $ 65 copay, when I go to see a «specialist» doctor for a first time visit its $ 160.
Needless to say I laughed in their faces and walked out.
I have gone to Centra Care a couple of times in the past and while they did charge about double of what a regular walk in clinic charges, never before have they quoted me such a ridiculous amount. The woman at the desk seemed to be seriously struggling with the computer was complaing about «how she hates computers.» so chances are she had no idea what she was doing.
Either way the service I received at this place in the past is literaly the exact same as any walk in clinic. Except that because they have the words «urgent care» in the name they think they can charge ridiculous amounts for the same exact treatment as a walk in clinic.
Do yourself a favor and avoid this place

If I had a chance to give zero rating I would. I have been an RN 20 yrs and very soon will be a nurse practitioner. I have never been treated so rudely by a medical staff including the physician. The physician walked in and told me the plan based on what the triage LPN told him. He never assessed me or put a stethoscope on me yet was ready to give me a breathing treatment. He was insisting I go to the hospital. I explained his job was to keep me from going to the hospital !! I was clearly in no distress and not wheezing. He said «oh did you want me to assess you?» Um know I just want you to bill my insurance and allow me to continue to be sick. Thanks for nothing. So to make my husband happy I went to my hospital ED where they laughed and would not even triage me. The only reason I went there to begin with is because I could not get in to see my doctor! This center needs to find competent staff. I am not surprised to see other poor reviews.
One final note. No need to schedule an appointment. I was told when I checked in appointments are NEVER guaranteed! So you can sit for hours and still not be seen

Wanted to update my review post-​other-​doctor-​visits.
Thank you to the nurses here who did NOTHING for my hand. Even though I complained about being in a ton of pain, they continued to tell me ‘Are you sure it hurts this bad? You’re acting like you’re in more pain than most people with a dog bite…’ and insinuating that I was making it up, yet, as previously mentioned, they still never did anything but wipe my hand off with saline solution. No peroxide, nothing. Absurd and absolutely unacceptable.
I explained to a nurse who called me a few days later to check up on my hand that I had a string coming out of my hand, my finger was numb, my hand was still very swollen, and that I was still in a ton of pain. They told me not to worry about it and that it would probably go away.
When I finally got to another (professional) doctor, they explained the ‘string’ coming out of my hand was a piece of muscle and that the bite had sliced the muscle and tendon in my hand. Because these nurses didn’t pay attention or listen to me when I first came to this urgent care when the bite happened, scar tissue formed around my nerves and cut off feeling in part of my hand… part that will never come back because thanks to these bumbling messes, it wasn’t fixed when it needed to be fixed.
Shame on these people for claiming to be good at their jobs but not knowing what to do when someone comes in with something worse than a skinned knee or something ‘easy’ to diagnose.
I would never recommend this place to anyone.

Sitting here one hour after my on-​line appointment time! Here’s what I’ve observed; there is NO point making an appointment. Its first come, first seen regardless of appointments. Haven’t seen a doc yet but figured I would save people the time of making an appointment.

My son wants me to give this a five star rating. He hates going to the doctor and it’s usually a traumatic experience. We went at 7pm and were in and out within an hour. The medical staff was extremely patient and caring with him. He can be a difficult patient but they didn’t mind and it made him so cooperative. The Doctor explained everything and will even follow up with us. This is the first time I’ve heard him say that he feels better after seeing the Doctor. Thank you!

I feel like I should be able to rate this place in two different ways. One for the actual process and facility and one for the treatment and healthcare providers.
1. Facility and process — The place is new and beautiful. When you enter they have a very pleasant lobby that is spotless. The entire place actually was spotless and I really like that. It didn’t have that depressed, dingy feeling most places like this have.
The staff that took my information were ok. They weren’t overly friendly but they weren’t rude either. I had an appointment and I had filled out my registration paperwork online prior to coming in that day. I also still arrived about 10 minutes early for my appointment.
I was checked in and then later called back to the office person because apparently they saw where I pre-​registered but they were unable to get that information. So I had to fill out and sign a few forms I had already done online.
I ended up waiting a good while to get in. I spent 30 – 40 minutes in the waiting room. Of course I have no knowledge of other people’s appointment times etc but there were about 3 people who arrived after me and were taken in before me.
Finally they called me back, took my vitals and they ushered me into a room. The person informed me that there was only one patient ahead of me. I was happy knowing maybe my waiting was over. Not so fast, I ended up waiting another 50 minutes to see the doctor. In the meantime, I had to again fill out more paperwork since my pre-​registration wasn’t able to be pulled up. I hate having to do things twice because someone else screwed up.
I honestly was ready to walk out. I came very close to leaving. It was so frustrating to sit there in that tiny, freezing room. Finally the doctor came in. He was quick, thorough and actually quite enjoyable.
I was happy that after seeing the doc the staff was quick to bring me my paperwork and discharge me.
2. Healthcare providers — Everyone I dealt with here as far as nurses or MA’s were fantastic. The doctor specifically was wonderful. I felt like he really listened to me and responded to what I was saying. He asked me questions and was friendly and joked around but he didn’t waste time either. He was patient and he let me ask questions too. I was most impressed that before he left the room he looked at me directly and asked if I felt comfortable with everything we had talked about that day and if I had any more questions. It was so refreshing to see a doctor that is efficient without being rushed. Honestly this doc was the saving grace of the entire experience.
I ended up leaving happy knowing that I got some sound advice and even though the rest of the experience was poor.
I hope they can get it together here. It is a great location and the facility itself is quite nice.

Worthless! Walked-​in and waited an hour while they took only 1 person back. Went home and made an appt for 1 ½ later (first available). Showed up 5 mins early to wait another 50 minutes after my appt time to have 80% of the walk-​in waiting room seen first. The clincher was when I asked when I’d be seen the response was «nurse said you’re next» and THEN they call back the girl who missed her turn and came back 20 minutes after they called get name.