Wrench Re-Pipe

The first time I used Allen was about a year ago to install a few bathroom faucets including new angle stops, and a water supply shutoff valve for the water heater. This time, I had Allen replace my old water heater. I asked about tankless models, but he told me it probably wasn’t worth the extra cost given my situation and needs. I appreciate that he was honest about this instead of pushing for tankless where he probably would have made more money. Since the new water heaters from the big home improvement stores were taller than my old one and wouldn’t fit, he researched and found one that would. Allen pulled the permit and his work passed inspection without any problems. The inspector said he did a great job. On a separate note, I like that Allen maintains constant communication via text messages. Thanks again Allen!

Had Wrench Re-​Pipe back out to fix a faulty part of my water heater (Whirlpools fault) and he had the part shipped to my house and was there within a couple hours of it arriving at my door. repaired the water heater, repaired a problem I had with my toilet and also upgraded my water heater to allow it to blow out the sediment that was building up. Great experience and great plumber that is knowledgeable and willing to discuss with you your options.

We paid $ 400 for Allen’s thorough evaluation of the plumbing in our crawl space, under our house. After we moved into our new home, we noticed a odd, musty, damp smell in kitchen/​attached laundry area. My husband and I suspected a leak. Allen is good, he is really busy, in high demand. He came out on a Thursday, but didn’t have the tools for the job. So, he came back the following Monday. Allen was not able to access the broken pipe, due to the narrow crawl space. However, we appreciate that he confirmed there is a leak under the sink and he says he will help us inform our Home Warranty company that there is in fact a leak. He recommended a contractor he knows, since a new access point would have to be created in order to fix the cracked clean out line. So, he steered us in the right direction. Thank you Allen.

I appreciate the response. And wish nothing but the best for this guy. Maybe he was having a bad day. Out of so many reviews I guess you’re bound to not have a 5 star. There was not a blockage at all. More than one plumber confirmed that. I’m not writing a review to be rude by any means, just being honest.
Here’s the long story:
When Allen originally visited our home he was here for 2 days we chit chatted a bit back and forth and he told me «I do not normally do this type of work. I normally do large jobs but I take small jobs like this to help keep homeowners from getting ripped off.» He was clean, did his job and everything was in great working order. I had him quote some additional issues that were not immediate problems. He stated that the builder had used cheap faucets and recommended solid faucets to buy and gave me a quote as he stood in front of me. I said «Awesome, I’d love to order those and have you come back.» We ordered the faucets and when we called Allen, the quote doubled — I thought wow maybe he didn’t remember. Okay so we moved on.
Our guest bathroom toilet began to leak. Allen did work on it and had actually installed the toilet. I was home alone and we had a party coming up… I absolutely insisted we have Allen because I felt comfortable with him and his craft. I wanted it done right so with a house full of guests there would be no surprises. It took a quite few calls to get a call back. He diagnosed the issue over the phone; he said it was probably a backed up line caused by feminine products. I thought that was strange since it was a leak (didn’t seem to be backed up) and…I am the only female in the home and had a newborn baby… But I’m not plumber.
He is accurate in that he texted his ETA. He was at our home for a total of 10 minutes. He immediately started telling me he didn’t warranty his work after 2 years. I told Allen, «We don’t expect that, you did work here and I felt comfortable calling you.» I don’t think he believed me. After his investigation of the leaky toilet he said it was blockage in the main line too far for him to reach. He would have to remove the toilet and he charges $ 300 for that. He was not the same Allen previously at our home and something felt off so I asked him to hold on and called my husband. Not being comfortable with how he was acting and a quote of $ 300 for a leaky toilet I told him what we needed to to decline his services and not be rude. I didn’t quite understand the attitude he had prior to declining he do the work, but maybe he thought we were trying to get him to warranty 2 year old work? Seriously Allen took a 5 star customer review down to 2 for how rude he was. I was unaware he treated this as a warranty call until the moment I read it online. I made it clear that he was called because I felt comfortable with him doing work on our home while being home alone. He was agitated and even told me «You made me burn gas coming out here.» From his previous visit he told me where he lived and it wasn’t far, I would have been more than happy to reimburse him.
On a side note (not that anyone will be able to validate)…I have 3 bathrooms in my home and a party coming up with a leaky toilet (downstairs guest bath). With a plumber on the way the only «toys» in my off limits bathroom were a plunger in the tub and a small trash can that Allen moved. This is also the first I heard of the «toy blockage» idea.
The issue was never a blockage. I had 2 separate plumbers check because I still had faith in Allen. Wax Ring needed replacing. It happens; it’s a common occurrence.
After years of working in family owned business I understand Allen works hard and has educated himself on a solid trade. His downfall one day could be his attitude. I hope that he can use this as constructive criticism. He doesn’t need to buy Unilocal reviews, but he also doesn’t need to state untrue things in an attempt to discredit my review. I originally made a point to put up my 5 star review because he talked up Unilocal at my house and I felt I would be doing a disservice by not posting my follow up.

We found a leak over the holiday weekend and Allen was able to come out almost immediately to assess the problem. Unfortunately for us it was worse than we thought. Whoever did repairs on the house before we moved in did such a horrible job (a gas pipe was used for the water line!) it went from a simple to complicated in minutes. He spent all of Saturday fixing each and every issue that came up. Will use again!

Left Wrench Re Pipe a message at 8:00 a.m. With my name and phone number. Never received a phone call so I called another plumber who was there in 30 minutes. I guess Wrench Re Pipe doesn’t need the $ 250.00 I paid the other plumber.

Even though we got a new plumber, he was very very nice and very helpful. If we need a plumber he’s #1 on my list

I had a plumbing problem which caused me to have to turn off my water at the street. I called Allen at 7 AM in the morning and left him a message; by 730 he had returned my call.
Allen explained to me that he was busy all day, but would stop by before going to his first job and see if he could provide advice.
Allen stopped by and looked at my problem. He told me if everything went right, on his pending job, he would come by later and make the needed repairs.
Allen told me that he would text me and keep me updated on how his job was going; he did just that. After finishing his prior commitment, Allen promptly came out and professionally and courteously made the necessary repairs. Not only did he make my repairs, but he checked in later to make sure all was well. That was unexpected, but very much appreciated.
If you are in need of an honest, professional, fair priced plumber, I would highly recommend you call Allen at Wrench Re-​Pipe.

I appreciate the way Allen does business. In my case, I had a 1952 shower faucet that was leaking. It had all original parts, and because of rust and corrosion there where many possible variables that could have either made for an easy swap, or a much larger job than anticipated. Allen laid out all my options (best & worst case scenarios) and left it for my husband and I to decide, while still providing options of what he thought was the best course of action. There were no scare tactics, or added pressure just honest advise.
He worked quickly, and explained/​showed me everything he did throughout the entire process, even to the point of explaining things to me so that, if I ever needed to, I could take apart the valves and put them back together myself.
His prices are very reasonable and fair. Like I said, I appreciate how he does business and I would highly recommend him to any friend or family of mine.
On a side note, one other thing that I appreciated was when I called him on a Monday and left him a message he returned my call just to say he would get back to me when he finished the job he was currently working on, WHICH he did. He continued to stay in contact with me on Tuesday, and all the way until he showed up to my house on Wednesday morning. He followed through with his timing on everything. I have not had luck in this department with other vendors, many of whom are flakey, unresponsive and undependable. This was not the case with Allen.

Pilot light on my water heater wouldn’t light. Called this place and was told by Allen that whirlpool is a rare brand of water heater, and the parts would take a long time to come in. He offered to install a new water heater for $ 1200. Called another company, they came out the same day and fixed it for $ 185. Their guy had the parts right in his truck. Guess those parts aren’t so rare after all.

Allen was very Helpful. I had some Kohler toilet issues and he walked me through the fix. He took his time to help me. Not to many people will give you their time in this manner. If I need any plumbing needs I’m going to use Allen.

Allen came out on VERY short notice today (Basically called and within 30 minutes he was here, on time!)
Had to replace a tub spout that was poorly installed. Allen provided me the options which were available to perform this job, and pros-​cons of each.
In the end — problem solved and shower is back in operation!
Prices were very reasonable and I would definitely keep this number handy if any other plumbing issues arise. Solid work and also a cool guy!

Mr. Allen went to my home and did the repairs required with no hassle! It is hard to trust a plumber when you’re not a plumber, but he was honest and the price was right! I would call This company any day for some plumbing!

These guys are a lifesaver and the most professional and highest skilled plumbing company in California!!! I had a major problem with my tankless water heater and had to deal with two annoying companies that were clueless.
After dealing with companies that couldn’t correct my tankless water heater issue, I found Wrench Re-​Pipe. Sadly they were overbooked. But once I told them I didn’t have hot water the owner came over and got me temporarily running during his lunch. He was able to return after the job he was on for a permanent repair.
I had been the victim of an improper original installation. I wish I had used this company in the first place.
The only downside with Wrench Repipe is they are very overbooked and take a while to get to you if you have a small job. But they do go the extra mile and are very much worth the wait.
They’re overbooked with good reason, they’re really that good

Recently had another good experience with Allen. I called about some water damage next to my shower. He came by, evaluated the situation and determined that it really didn’t need fixing, given that we were considering a remodel within the next 5 – 10 years. He provided us with the confidence we needed in arriving at a decision.

Called Allen with Wrench Re-​pipe about a toliet repair yesterday. He sent me a text back that he was booked this week. He also gave me the name of another guy he trusted. Awesome to find someone who recognizes that he cant take every job at the risk of wasting a customers time. The other plumber was Bernie of Carns Rooter. He was able to come out today. Fixed my problem. Was friendly as was his son who was working with him today. Cleaned up when he was done. The price was great. I couldn’t be happier with both Allen and Bernie. Thank you both!

Allen was extremely helpful. I called and left him a message when I noticed I wasn’t getting any hot water. He called me back right away and asked a few questions so he can determine if he had the parts to fix the water heater. He did not, but he gave me the number to the manufacturer and they sent me the part the next day. He came first thing the next morning and fixed the problem.
Quick, friendly, and very helpful service. Exactly what I hoped for and needed when it comes to a water heater issue.

I’m writing this review because Allen did such a fast and effective my job.
I had a leak int water heater and needed it to be fixed immediately and Allen was able to get to my house within the hour. He was able to assess the problem and he let me know exactly what he was going to do. He also suggested a few things for the future when my heater would need to be replaced. I will be using Allen in the future.

Allen is one of those few good guys out there trying to run an honest business! He is great! He is very professional. Has great communication! If you leave a message, you will not wait days for a response. He gets back to you as soon as he can, my experience has been within the hour. When he’s working on a job for you and needs to leave, he is sending you text letting you know exactly how long it’s going to take!
Allen doesn’t sugar coat anything. He will tell you exactly what you need. If you’ve gotten a quote for a large job, I would definitely have him give you a second opinion, as he can tell you if there were «other» things added that you didn’t need!
He has help out with replacing a tank-​less water-​heater that was improperly installed and cost us more in repairs then we would have liked. (Installed by another company who was quick to sell and slow to service or repair the initial install issues!)
Definitely recommend his services!

I called Allen to have my poorly designed, leaky drainage pipes underneath my kitchen sink fixed. It has been leaking on and off for the past year from 3 different places, despite my hours spent trying to patch it up with various parts.
Within 30 minutes he had the old crap pulled out and was installing a new setup that’s completely sealed and removed any areas that would cause a leak to occur. He explained everything to me and even showed me how to take it out and put back together in case I ever have a clog.
He treated my kitchen like it was his own, took his time, used quality materials. Wasn’t the least expensive plumber I found, but in my opinion, if you want something to work right and last the next 30 years, you should probably expect to pay a little more for it.