West Coast Dental of Riverside

Office is clean, staff is friendly. Dr. Peterson was very informative. He explained in detail of my needs and did not try to ‘push’ or oversell any un-​needed work or services. I will definitely be going back and recommend this office to my family and friends.

This review has been edited from my first review (shortened).
Please be aware that the negative ratings on Unilocal and Google are correct. I have to say the dentists and staff are personable, well educated and render excellent care, but the tactics that are used to give you that care are questionable. Please for your financial sake, especially if you do not have insurance, do not make emotional dental decisions while you are sitting in the chair, get up, leave the chair, walk to the front desk, demand a printout showing all dental and insurance details, do not agree to any treatment when you are stuck In the dental chair! Please be aware that the recommended laser gum treatment is not covered by most dental insurances, I was led to believe by their financial counselor/​rep. that it was, only to find out after the laser treatment was rendered that it was not covered and it cost me $ 350.00. I would have declined this laser treatment if I had known it wasn’t covered. This facility also has upcharges for «all porcelain» crowns, you may not need all porcelain on rear molars, as regular porcelain on metal crowns are less expensive and covered ⁸⁰⁄₂₀ by most insurance. I will not be returning to this dental facility, nor do I want any further phone contact from them.

If I could give this place 0 stars, I would. For starters the next available appointment for an oral surgeon was in a month. So I come in to my appointment today A good 15 minutes before my schedule time which was at 1. I check in they ask for my ID and insurance card and I sit down. 10 minutes go by, 20, 30, finally she gives me my paperwork back and I ask her if it’s going to take much longer. She goes and «checks» and comes back and says «did you turn in the paperwork» and I respond «what paperwork I wasn’t given any» and she respond «she didn’t give you any paperwork?» No lady, you are the one that checked me in and YOU did not give my any paperwork. I about had it. It was going on an hour that I had been waiting everyone else who came in after me getting called and they still hadn’t even given me paperwork to fill out! I got up and left. Never again!!!

Great office. Great Customer service. The doctor explained my treatment and was very gentle and caring. The front staff very accommodating. I highly recommend this office.

HORRIBLE. Do not use this dental group. I’ve been here 3 times for dental work (all for the same reason) and I would never come back.
The staff: The staff are very unprofessional and did not treat me well. They greeted me friendly enough but not in English, thereby making assumptions about the languages I did or did not speak. A simple hello would have been fine. When I asked them questions they answered emphatically with «no absolutely not» or «I’m sure that’s not allowed» only to be told by the doctor that what I was asking was perfectly fine. Their responses to my questions were answered with such authority yet they knew absolutely nothing about what they were talking about.
The office manager was super rude and downright walked away from me when I asked her for a copy of my medical bill. The bill was for a different amount than I had been quoted. I had to get into a fight with them just to get a receipt for the thousands of dollars I paid. Then, after I paid, they said I needed to sign a contract agreeing to pay what I paid and my response was wtf?
The financial and office managers seemed to be knowledgeable but they were just rude and acted like I was bothering them because I wanted my bill settled. They smile sweetly at first but their behavior demonstrated a complete lack of professionalism and rudeness.
The doctor was condescending and reluctant to explain anything he was doing. Again, it was a bother for him to tell me what he was doing to my mouth and talked to me like a two year old. He was a white male and I a woman of color. He made me feel like I was less than. I did not feel excited about taking care of my teeth or that I could trust him at all to be doing satisfactory work.
This place said basically nothing was covered by my insurance other than my exam and basic cleaning. Now that I read other reviews, I see that this may not have been the case that I should have needed to spend thousands of dollars I don’t have. I definitely suspect fraudulent activity now. Unfortunately I didn’t read he reviews carefully enough and trusted 1−800-dentist’s referral (which has worked for me on the past). This is a horrible place and I would not recommend you go here unless you don’t really care what people say or do to you and trust whomever with your teeth. I’m would be surprised if I end up with some kind of lawsuit with this office with them trying to scam me in some way. I’ll hold on to my receipts and find a different place.

BEWARE! These people are shady as F#©k. Sell sell sell stuff you don’t want or need then push push push Care Credit. They will lie or be evasive about what your insurance pays or cost of procedure. Tap out your insurance and leave you needing to pay for REAL work out of pocket for which they ENCOURAGE Care Credit. Why are you guys pushing Care Credit so hard? Kickbacks? AVOID this place!

Went here a few years ago for routine exam and was told I have 5 cavities. I had pretty good insurance coverage at the time (which covered fillings) yet they quoted me at close to $ 1,000 for all the fillings. Ended up going to another dental office and only paid $ 15 a filling. Don’t waste your time at this place. They’re scam artists.

I’m updating a previous review.
I’m so upset with the way I’ve been treated for the last 2+ years. The staff is friendly and the office is clean. However, on my last visit, I waited for over an hour, and after reviewing X-​rays and a check on my gums, I was informed by the dentist that I have not received a cleaning in the past two years. According to their «counselor», I declined cleanings for the past 2 years. This is absolutely untrue. I declined the many unnecessary «preventative» procedures that were NOT covered by my HMO insurance. They then would tell me that a cleaning isn’t necessary since my teeth «look great». Their nasty trick of bringing in their shady «counselor» to push expensive and unnecessary procedures BEFORE your teeth are cleaned are just a shady way of avoiding work and cashing in on the insurance payout for treatment that was never received. I am absolutely appalled and disgusted that they lied and withheld treatment that was covered by my insurance. When I asked the «counselor» what they were charging my insurance for if I wasn’t receiving cleanings she was extremely rude and gave me attitude saying that «we don’t make any money off of you… It’s like, $ 1.50.». Over the past year they have called me saying I didn’t show for appointments I never made. I’m completely fed up and will not return.
UPDATE
I was contacted early this month by the District Manager and she took the time to listen to my complaint against the branch I visited. However, she made empty promises in order to retain my business. So I definitely won’t be returning now.

More into taking your money then actually cleaning your teeth. Dentist «recommends» to replace fillers when there perfectly fine also pushed to sell their «advance laser gum cleaner» using pushy sales tactics. Don’t go here unless you want to be ripped off and lied to. Plus the long waiting times, go to another dentist that actually cares for your teeth.

They have a good staff, pretty friendly people working there, but jeez the wait time? Forget about it! I always have to wait at least an hour before my name is called-​I do show up on time! Then when I’m finally in the «chair» have to wait an additional 30 – 45 min. But don’t worry, they’re always «sorry for the wait». Ridiculous. I would honestly go somewhere else, but they have all these specialist there and let’s face it, the dentist is not a fun place to go to. So basically, your at their mercy. All in all, if you don’t mind waiting an hour or two to see a dentist/​specialisty every time you go in-​make an appointment!

Doesn’t even deserve one star. Worse place ever they have you wait for 2 hours and still no Dr. Or assistant to attend you. Showed up on time to my appointment under staff and they want to have all of riverside seen all in one day!

West Coast Dental has been my dentist since 2010. You may have to wait a little, but I just bring a book and it seems that I am out of their in an hour with cleaning Dentist is very good. Staff nice and helpful. They were recommended by a friend and we both go every 6 months.

Been here a few times with the kiddo now and so far, so good. Last week, was her first ortho appt (braces), all went well. We’ll see how the rest of the appointments go.

I would like to extend my thanks to Dr. Yu and her staff for their quality care and professionalism. Finding a Dentist who you can trust and tell it to you straight is rare. Their facility is clean and modern with the latest technology to make treatment pleasant.

I had an appt at 11am for my 2 yr old (for a 3 min CLEANING); it is now after 1 o’clock and still nothing. Not a good experience; not recommended unless you like to make your kids miserable. My 6 yr old is here also (12o’clock appt) and still has not seen a dentist either; unacceptable. Thankfully he’s being a champ about it. What’s the point of having an appointment, folks, if this is how you’re treated? 2 stars bcs staff is very nice.

Just wanted to express my gratitude to the staff and Dr Park. I took my son in for treatment today and it was the best experience a 5yr old can have. He came out smiling, and not one tear at all. Considering we have been to a couple other places and it’s has been traumatic for my son. Thank you so much for the caring and warm environment your office offers.

Went in today for a laser whitening front staff was very helpful and the people in the back were on point was in and out in less then 2 hours I will definitely be coming back

Had an amazing experience! It was my son’s first visit and everyone was so nice to him, they made him feel comfortable! Cynthia did a good job taking his pictures even though he wasn’t cooperating. Dr Yu was very nice and explained everything well. Everything was wonderful.

Love this place!
Everyone is extremely helpful and friendly. Thank you for all the wonderful service.

Dr Cao is amazing after being told several times that my daughter would need surgery to fix her bite Dr Cao took the challenge 2 work hard & committed herself 2 changing my daughters smile with the most beautiful life changing transformation that she will carry w/​her 4 ever. Forever when she looks in the mirror & smiles we will be grateful 2 u. Thank u Lupe who made it affordable & thank u Shamika & the rest of the ortho team for the fun monthly visits u guys ROCK! & thank u West Coast!!!