Social Security Administration

Security officer was a great help and very organized. Staff were accommodating even to people who couldn’t follow instructions to make the process quicker.

The wait sucks (an hour and a half) but that is to be expected. Everyone is very friendly, my only complaint is that there are no changing stations in either restroom. With wait times this long, I need to change my daughters diaper and there is nowhere to do it. I figured since it was a government office they would at least have that. Nope.

That wait though…
Do yourself a HUGE favor and make an appointment beforehand! Because oh my gosh if you just walk in, you’re looking at a forever wait. I showed up around 10am or so which is late since the office opens around 8am or so. I had no idea what I was walking into!!! I showed up and there was a line out the door and people sitting around everywhere outside waiting to be called. I couldn’t believe the line… So I stood in line for an hour and a half just to get to the first window to talk to someone. And once I got up there she gave me a number to wait in another line for another hour! The waiting was unreal. Bring an iPad or something to kill time because you’ll be camping out there for half the day. Or best bet is to not do what I did, and make an appointment lol also the parking situation is ugly because the lot is small and there are so many people that you end up parking on the street where it says «no parking.» So it could cost you a parking ticket if you show up later. Or you might get lucky and get a spot if someone leaves when you pull up.

Here 30mins before 9am. Waiting an hour to get number. Another 2 hour waiting but still did not get called. Keeping jump my number with no reason. But, staff are nice tho.

Reason for visiting Social Security Office: Name change post-​marriage
Tips for Brides: At least while there is only one social security office in town, my best advice to you is to make an appointment right after you get back from your honeymoon. After waiting on the phone with the main social security number for over an hour, you’ll discover that you can’t get an appointment for at least two months. Do that ahead of time and you can relax and not worry about the name change issues until then. Also, make sure you do your research, find the correct form ahead of time and have it all filled out. And FYI, you do have to bring your marriage license but they give it back to you after they’re done looking at it.
I’ve read mixed reviews about this place and how things work, so I decided to give my best account of what to expect during this time at the Riverside Social Security Office. Apparently, the Corona Social Security Office closed a while back, leaving all of the people in that area to migrate to Riverside, causing massive lines and a clear overload of work for those who work there. But it’s very organized, and as far as what I experienced, everyone was friendly.
I got to the office around 7:30am (they opened at 9am) on a Monday, and there were already about 50 people in line ahead of me. By the time 9am rolled around, there were at least 75 people behind me. Out of all of these people, there was only a couple who actually had appointments (I was not one of them).
There was sort of a line present on that day, but none of us were sure exactly where the end of the line was earlier in the morning. Some people brought portable camping chairs to sit on, which I would definitely advise you to do as well, if you decide to get there early and just wait.
Shortly before 9am, a security guard came out and had everyone form one distinct line. Every day, the office’s security guard comes outside and lays out the law: He explains why the lines are so long, that he’s there to help out, and gave a basic explanation for popular reasons to visit, and what materials needed in order to complete requests/​issues as quickly as possible. He’s friendly, but definitely a no-​nonsense kind of guy regarding the safety of both the workers and civilians who are there during business hours.
From there, the line moved pretty steadily, although it took about 30 minutes to get from my point in the line to the front. I got my service ticket, sat down, and within less than 30 seconds my ticket was called. My reason for visiting of course was easy compared to other people’s reasons, but I was pretty shocked after reading so much about people waiting over two or three hours to get help. Get there early enough and it can make the experience much easier.
Overall I was really happy with my own experience there, everyone was friendly, and they got through the line pretty quickly.

I have mixed feelings about this location. The wait to get my SSA 632 form completed was 3.5 hours. Crazy sure, but it needed to be done-​wish things could have been different in that regard.
The main reason for this post regards an entirely different issue.
Although it is a bit complicated to explain in detail, I’ve been assigned to Mr. Jaras, a claims representative regarding my SSA 632 form.
Although the situation consists of things apparently done by a family member without my knowledge, I wish Mr. Jaras was initially a bit more sensitive to that. I understand it is not his job to provide comfort service when someone has just been clued in that they’ve been taken advantage of for 10 years+. However, it would have significantly made this process substantially less stressful/​scary had he empathized from the start.
I can say he has been helpful ever since I’ve requested he remain patient with me and less confrontational. The job, i’m sure, is stressful itself but it helps no ones mental health if initial interactions, especially with sensitive issues as such, are started off on the wrong foot.
My SSA 632 is still in process at this time (since 2÷19÷2015). I am hopeful this is all cleared up and in the past soon. Regardless, I am thankful for Mr. Jaras help and can say he’s really well versed/​knowledgeable with what he does.

I went for replacement SS cards for my kids, got there at 8:30, (opens at 9) The officer that works there splits you away from everyone else to go in first along with the appointment people, because a replacement card is such a quick transaction. I was in and out in literally 15 minutes! Get there BEFORE they open to get called in early.

Went this morning to apply for replacement SS card.
I got there about 30 min before opening. Lot’s of people just like the picture.
Security guard came out and gave us the low down.
Appointments are checked in first, then SS card issues, then all other.
It was not first come first serve.
I was out in 20 min.

This was my first time at this location. I went with my Mom on Tuesday morning. She had an appointment for 9am. She had called to make one about a month prior. Yes, you will be waiting awhile for your appointment date BUT I guarantee that it will be worth it. I had a feeling that my Mom wasn’t the only person that had a 9am appointment so I suggested we get there early. Got there at 8:40am and the line was crazy long. At least 40 other people in line ahead of us. So we went to the end of the line and waited about 10 minutes or less and a security guard came out and told everyone what was going to happen. Once he asked the group of people if anyone had an appointment, he had us go in a separate line and wait in front of the doors. We were third in line. There were a few others behind us. So I am assuming that the rest of the group did not have an appointment. We went inside and were sent to window 3. They checked my Mom in and we sat down for approximately 10 — 15 minutes and our name was called. We met with Mrs. Reyes. I am posting this because of her. She was the most awesome woman! She explained everything to my Mom and was extremely helpful. She even consoled my Mom because my Dad had recently passed away which is why we were there. Mrs. Reyes gave my Mom several hugs and talked to her and made us feel so comfortable. She is an exceptional employee as well as a considerate and respectful human being. I couldn’t thank her enough for her assistance. Our experience there overall was a good one, but (because of Mrs. Reyes) our experience was that much more awesome. People like her continue to renew my faith in the fact that there are rare gems still out there that genuinely care. I highly recommend to anyone that is planning on going to the Social Security Office to MAKE AN APPOINTMENT FIRST. If you do not, then you will be waiting there for hours. We were in and out in just under an hour. It is absolutely worth making that appointment!

Absolutely horrible! Been waiting for 2 hours and still have not been seen. All of this just to change my last name? Makes no sense. If you ever go to this social security office prepare to be there allllll day! Doesn’t even deserve one star.

5 hour wait time. Oh yeah, they offered me an appointment 2−½ months out. Average phone wait time was 72 minutes. I filed for benefits online but no action was taken. It took a total of five phone calls and four office visits to finally get my simple application approved. Office staff is super polite but incompetent. Staff blames it on insufficient resources but if they don’t properly handle matters the first time. I can understand why they always have such huge lines.
There is no accountability for their incompetence. The armed security officer is the only one doing a proper job.

Called and asked what amount Ii would be given. When they told me a reduced amount I said that couldn’t be right and could they explain why. The hung up. Without a word. Called back and they answered and disconnected without saying a word. This is what I paid into for 30 years? So unprofessional.

Seemed very organized at first, then my number was not getting called. I asked for assistance and was told that the numbers were called out of order. When the system was 30 numbers above mine I asked again, no help. Then a disabled man asked about why his number was not called and he was assisted right away. Sounds like discrimination to me!

Wow what a mess. Thank you US government for closing the corona office and making it even more crowded here. This is worse then the dmv

I pulled up and saw about 30 – 40 people standing outside waiting. I was contemplating coming back on a different day but I’m glad I didn’t. I went inside and checked in at the kiosk. I then walked back outside (since there was absolutely no where to sit inside) and waited. About 10 min later my number was called! I was in and out of there within 30 min! The gentleman that helped me was very nice and polite. He said he was impressed I had all my paperwork filled out and ready to go making his job a lot easier and my wait a lot shorter. (Keep in mind I was only going to change my name…) Overall it wasn’t as bad as I thought it was going to be. Just be prepared to wait outside with all kinds of different people and very little shade!

I had expected to wait hours and be greeted my upset workers such as is the case at the DMV. I filled out my paperwork online, entered and was greeted by a kind security guard. Signed in electronically, took a number and was helped within 10 minutes. The process I needed took no more than 10 minutes with the worker who was also very kind and actually thanked me for doing my prep online! If only all other offices were this easy!