RighTime Home Services

where do I begin. 1. came to house check air conditioner for maintenance. my mother in law (who is blind) let these shisters in. the young man was friendly enough, went up in attic, went outside looked at air conditioner. came back in and said 1 Freon was low, we had rips in air vents up in attic. and that the machine was so old they don’t sell that Freon was obsolete. so we had to get another new air conditioner. they had pictures of attic and showed ripped vents. and said it wasn’t ripped vents that made air so little in house but the low Freon. 2. man had no equiptment so when asked how did he tell it was low on Freon, he said «i can feel it was low sounded like it» any ac guys out there ever hear of this. Then informed her that couldn’t do that Freon, was against the law. when checked on line that Freon was going to be obsolete in 5 years, not now. so they replaced ac 7,600 on this new hero program to help elderly. right.
was put on a credit card at high interest rate, the reason for price cause that’s all she got approved for. since she is blind and on social security. which were told she could not afford the payments. they continued with don’t worry this program is for elderly and will help. yes a 7000 ac is cheap but for a lady on social security less that 1500 a month. they ripped her a new one.
now she is locked in to a 24.95 a month service charge every month for 2 service calls a year. and if she cancels they will still charge it. they taped up air ducts, which if never replaced ac, would of worked just fine. so. lets see, compressor, tape up air ducts, and heater. all pilpes already there, 7000 plus a 2 year plan 24.95 a month charge for service given or not. yes back in the day crookes went to jail. now adays get service plans. if I am wrong some ac guy not from righttime, please tell me can you by sound and feel tell if a compressor is low on Freon.

I was going to ignore the comment left on my post by RighTime, but it just p***ed me off even more. I cannot believe the audacity of trying to make me feel better with an off the cuff, standard reply. RighTime ripped me off… plain and simple. There’s no arguing about it, no appeasing me, no apology that can change that. RighTime pulled a bait and switch on me, and I am NOT one to just let that fly. I have reported them to any and all consumer protection agencies I could find, from the BBB on up. RighTime, in my humble opinion, is in the business of ripping people off. Period.

Jason came out to our condos about 10 minutes after my review. Being in the home service industry, I know it isn’t his fault and I am grateful for his patience with us and his help. Still working on the issue but I’m really grateful. Updates soon but my perception of Rightime has improved so far.

My husband and I recently had two water heaters installed. One was a tankless system and the other a high efficiency water heater.
The installers Kyle and Joey were very efficient and thorough and kept us up to date on the progress and projected completion time.
They explained the entire process from beginning to end.
I have used this business since 2002.

RighTime’s prices are outrageous. I made an appointment through them to replace a hot surface igniter within my furnace. They quoted me 485 to replace this part. 485 for this job was not even close to being a fair price (the part is only 20 bucks). Quotes from other companies were 200 or less. The technicians spent the majority of the appointment trying to sell me other products that were also overpriced. I also have family members who recently got their ductwork replaced through RighTime and they found out later that this job is done through other companies at almost half of what RighTime charged. My recommendation is to get multiple quotes before going with this company because they are terribly overpriced and will try to take advantage of you.

Expect flat rate fees with rightime home services. They won’t tell you that over the phone. So you get rediculous charges for simple things like $ 247 for adjusting a faucet handle as in my case. Of course I had to pay $ 39 for the privilege of them coming out and trying to overbill me. Make sure you get a repudable service that charges for time and material. Do NOT use rightime home services.

Went ahead with Home Depot’s AC contractors RightTime, they promised price match guarantee, After signing the contract I went ahead and called Costco’s contractors, they quoted me less than RightTime. RightTime does not want to honor the price match guarantee, they said their warranty is much longer. RightTime does not even know what the rebates you qualify for, they won’t give you the warranties because they are not signed up to get them. So, I am paying $ 7K more for a warranty compared by their competitors. Don’t go with Home Depot’s contractors, Home Depot will not get involved in the contract negotiations, they wash their hands.

The technician came to do regular inspection on water heater on Dec. 26, 2015. After he inspected, he asked to replaced 3 litlle parts, Anode Rod, Pressure relief valve and drain valve. After he replaced, he said he need charge over $ 700.0. Actually the brand new water heater is only $ 598.00 from Lowes. He charged over a brand new water heater for three little parts. Ten times over the cost of parts. The inspection should be free for membership.
I was cheated by this technician. And i called their office. Nobody takes care this cheating. Don’t use their service anymore.

Was very happy how easy it was to schedule with them through home depot. Home depot promised me a free quote before the job started but had to pay all these hidden fees they had to pitch. More than a company who wanted to help a customer, they sounded so salesy that i would rather pay someone else who cared more. It was not just the site technitian, i called their office and manager and he was worse.
Technitian came on time but more than professionalism. Seemed like they sent a salesman. Home depot promised me $ 89 but before he even diagnosed the problem, he said if i go check out whats wrong, there would be $ 49 additional charge. I told him ok… then he came back saying i had to pay $ 961 for the whole repair to replace a motherboard. I asked him is it the motherboard that its so expensive? And his answer was 1. He has to order it from the manufacture 2. Go pick up the unit 3. Bring it back 4. After the board is installed, then he said could be more repairs
My experience with this company was they test you for your lack of knowledge and charge you as much as they could.

DO NOT BOTHER TRYING TO USE THIS COMPANY! After phone calls, e-​mails, website e-​mails, all I got was the runaround in trying to get an estimate. They said the technician had the paperwork so call and speak to him. He was never available, «in a meeting». I called another company, Desert Elite Electric, and he came right out and fixed the problem for $ 120. For this I got the runaround from Right Time and I can only imagine what their charges would have been.

Follow up to my last review… Over Thanks Giving our thermostat gave another error. funny as it was the same as the first error it gave just two months ago., I called them out for that error and the tech proceeded to tell me it was my fault for not changing my filter more. (it had been changed only three weeks prior when THEIR technician put it in. He also said because we had a vent closed in my 91 yr old grandmothers room so she doesnt freeze to death with the ac on that by closing the vent we could of caused the motor to quit. Rightime Technicians told us to close that vent and it hadnt caused a problem before??? he then went on to state that we had a book shelf that was too close to the t stat. that shelf was there when they installed the systen if it was in the way why the hell didnt they tell us upon install? so he left, btw i called them at 1am on the 25^th i was told that disbatch would be calling me shortly to come out and fix this. I stayed up the whole night and never got that call. Grandma almost froze luckily we had a few extra heating blankets put away we covered her with. they finally came out on thanksgiving which is when the technician blamed me. so he left and my thanksgiving was ruined because i was sleeping as i hadnt slept the night before. on the 27^th my t stat just shut off. after about three hours i tried to shut it off and on and see if i could get it back on nothing happened,. i checked to ensure the battery was put in properly (by the tech who blamed me just a few days prior) everything seemed to be fine with that so i called them to come out again. they tried to tell me to wait for the call from disbatch when i told them the story from a few nights ago they said yeah it probably wont be til the morning. so i had to cover grandma again as we froze our butts off again, the same tech came out in the morning and i was at the store, he proceded to ask my wife if i touched the t stat or removed it she said Yes he checked the battery about three hours after it shut off because we were freezing. he then said well he didnt put it back on right and that is the problem. She said NO he took it off three hours after it stopped, and the technician said well its working fine now so all i can see is your husband put it back on wrong and he left. I WAS FURIOUS AS YOU CAN IMAGINE. two days later i got a new code error saying my motor has stopped. i called them right away again the same line of crap. i waited and about an hour later it went on by itself.
I called and let them know then asked to get transferred to Patrick the Manager, I left a message on the 30^th and have yet to get a call. I AM SO ANGRY.
I HAD TO TAKE A MOMENT TO CALM DOWN AND I THOUGHT WHY THE HELL AM I GOING TO GIVE MYSELF A HEART ATTACK GETTING SO MAD AT THIS COMPANY. MY ANSWER WAS CLEAR 29,000 DOLLARS WE SPENT! MY NEXT STOP IS THE BBB AND IF I HAVE TO A LAWYER

I was told when I bought my AC unit that if Righ Time Home Services doesn’t check my unit once a year, then the warranty is void. So I scheduled for them to come 3 weeks ago. They called me and said they were short staffed and could they come another day. That day they were supposed to come 12 – 3. They call me at 5 and tell me someone is on their way. I said «No, you were supposed to be here 12 – 3. I am leaving now for an appointment.» The guy says there’s some mix up. I told him don’t come because no one will be home. I return to my house and there’s a note on the door saying the tech was here from 550 – 620 and no one was home. I you schedule an appointment, be here when you said you would come! No one has the time to wait for you all day for your convenience.

Right time came out today and made all right. Darin did a great job explaining the part he installed and replaced the previous hard start. Darin was very courteous and very knowledgable of the part and compressor. Right time definitely made this situation right!

Immediately following my complaint, I received a phone call from the management, actually two different people who wanted me to explain to them exactly what happened and they apologized advising me that this is not the way they want their business to be run. Within 2 days the manager came out and completed the proper repairs an expert fashion. The work was done properly and to my satisfaction. Definitely above my expectation. I will give them another try next time I need something done with my house. I can definitely say they are interested in their customer’s satisfaction.

I found out about RighTime through Angies List, so I thought I would try them out. I really needed my water heater flushed, since it had been several years. I was given an appointment day and time, to which was to my liking. So, the technician that showed up, was named Pierius, the most friendliest technician, that I believe, I have ever had. He was very knowledgeable and explained everything in great detail, so I could understand everything. Un fortunately, I did need a couple repairs, but Pierius, should me exactly what needed to be done, and the parts that I needed. I am very fortunate though to have someone as nice as Pierius, and very trustworthy! I will definitely call RighTime again, if needed.

Had my furnace serviced by Emanuel Briceno (in Orange County). This young man is extremely professional and very knowledgeable… he was able to diagnose what was wrong and explained everything. He was able to fix the problem and gave me all my options. He did not try to sell unnecessary upgrades and managed to save me money. I just did a major home renovation (include electrical, plumbing, HVAC) and Emanuel was one of the most professional technicians I have dealt with.
RighTime also had great customer service and was able to speak with a customer service agent right away. I will definitely use RIghtTime again for any home repair. Home Depot partners with them.

The name RightTime is seriously a joke. They will cancel your appointment without a second thought if they have an opportunity to make more money elsewhere. They have cancelled their appointment with me twice without asking. I tried them for a simple plumbing repair because of their special rates for long time customers and was heavily price gauged even after their representative supposedly called his manager for a better price.
This company has gone through several name changes to try and escape all of their negative postings. Save yourself a lot of aggravation and call another company.

I had some outside drains that have been clogged up for awhile, so when I got a postcard in the mail yesterday from RighTime offering a special price on drain cleaning, I called them.
My experience with the company, from the person to took my call to make the appointment to the plumber who came out to do the service (Tyler), was first rate.
Tyler showed up this morning with a clean uniform and a smile on his face. He conducted himself in a friendly, professional manner and got the job done, being careful to ensure that the clogged drain was properly cleared.
I’ll definitely call this company back out if I have other plumbing problems that I can’t handle, and I’ll request that Tyler get the assignment.
It’s nice to do business with professionals.

You will not need to read further for a contractor once you read my review of RighTime Home Services. My wife would tell you I am a bit to anal in how thorough I am in my reviews and maybe a few other things in life ;)), but this review is WELL EARNED and RighTime deserves (and earned) OUTSTANDING.
I have worked with a number of contractors over the 10 years with properties I have owned from an investment standpoint and my personal home, and I am ABSOLUTELY impressed with the quality of work and quality of care RighTime Home Services gave me installing our new Air Conditioning/​Heating system at my townhouse here in Marina del Rey. From the time the sales rep came out through the final inspection by the roofing company and the City of LA, they did a professional job. Everything they promised, they over delivered and did NOT charge me extras… Let me explain:
1. Living close to our neighbors, they claimed to hear a very slight humming sound when our AC unit went on. Frankly, neither my wife or I or any other neighbor could hear a sound from it, but RighTime was cool enough to come out and rectify this situation. They not only came out and added extra padding under the feet of our compressor, but they even moved the unit more towards the middle of my home, so they could hear a thing. RighTime did NOT charge a thing to take care of this «noisy» neighbor’s issues;
2. Next, our roof required inspection from the City, our HOA and Lang Roofing, who recenty rebuilt our roof tops for our community. Since the roof needed to be perforated, Lang needed to inspect the roof to make sure it adhered to their unique roofing process and materials and to keep our roof in warranty with the rest of the HOA, which of course unless you were Lang doing the work this is essentially impossible.. Not only did RighTime come back out and redo the AC compressor on the roof, they covered 100% of the cost; and
3. As part of installing the system, it required a some holes to be cut into our staircase walls. My wife had this unique painting process to be done. Instead of RighTime trying to copy this unique painting process, they allowed us to call the original painter and have him plaster and repaint the entire walls to make sure we were 100% happy. Again, RighTime was nothing but accommodating and they paid 100% of the work directly to the painter.
Before I went with RighTime, I was evaluating the Top 3 off of Angies List. These others were good but some appeared to be more difficult to work with and henceforth why we passed on them. Frankly, RighTime was not on Angies List; rather they were a reference from a couple my neighbors in the same HOA. This initially made me nervous, but my neighbor also swore by them too.
Since then, I have hired them for other work including for my electric and again, unbelievable service. I am so glad I went with them not only because their prices are par with everyone else, but also because they have warranted their work 2x longer than the others too. Oh, yea, they also offered me free financing for 6 months!
If you are looking at different AC, Heating, Plumbing or Electric work, you would be crazy not to go to these guys… I want in particular thank the following employees of RighTime: Briton, sales guy for being factual and consultative; Patrick Joyce (ops manager) for making sure all the key parties did what they needed to; Jose Valenzuela for upgrading our electrical service; Jose Morales and Ricardo Estrada for being so professional, patient and for having to basically come out to do all the heavy work.

When we installed our AC unit years ago, the installation came with a life time maintenance service that RightTime eventually took over. They always call to set up appointments for our maintenance and usually arrive on time. They check our AC, furnace and water heater. It’s free so I didn’t mind… at first. Then I started noticing how shady they are!
Every. Single. Time. a guy comes out they try and tell us something is wrong with whatever unit they’re checking. And of course its an absurd amount to fix it.
They came out for the AC unit mainatance and tried to tell me it needed repairs. It was a 16 thousand dollar unit that was a year old. I call bs!
They came out to unclog our toilet and didn’t remove the toilet and put the sewer snake in through the toilet. Seriously. Even I know to remove the toilet. They damaged our toilet. We just rent our own snake now.
Then, they came out to fix a simple main line clog and tried to say we needed a brand new main line system that would cost 15 thousand and tried to pressure us to sign for the job that evening by saying if we did they’d give us the work they did uncloging our line that night for free. I told them to get the eff out! I hate that bullshit.
Another time, a guy came out to do maintenence on our water heater and purposefully broke the knob off our brand new water heater and tried to say it was rusted off but he could repair it for hundreds of dollars because it was a rare part. It’s bad enough he broke it, but we found the part at home depot for 4 dollars.
This company are Scammers!!! They break things to scam you to think you need their services. For a long time I let them keep coming out for the free mainatance since it seemed harmless as long as I stayed firm we didn’t want any products or services from them but knowing they actually break your shit so you need them to fix it, I don’t want these scam artists anywhere near my house!!!