Petco

I always get great service coming here. And I did dog training here as well with my spazzy dog Flower and Nicole the trainer is the bomb! We really like her and enjoyed her class and all her helpful tips!!!

This place has really bad costumer service, I would put negative starts if that were an option, I brought my chihuahua dog in for grooming and they Looked at US and they saw our dog had a muzzle on him. And they immediately refused service to us because they don’t Wash any dogs that are «Aggressive».
They also said they won’t Wash him unless we have proof of all His vaccinations. We brought an entire folder with us that proves he’s up to date with all his shots. And they still refused Service to us.
I will never be coming here again

I took my Jack Russel Terrier to be groomed on Dec 31, 2015. I called today to have her groomed again but they said that her rabies shot record needed to be up dated and current because it expired. I looked up her record and it expires Feb 2017.
I received great service the first time and good phone service this time but Petco gets zero stars for this hassle. I was going here for convenience now I will drive down the street an extra block so I don’t have to worry about an expired rabies record that is current.

Visited this Petco last night, because my son was itching to walk around, so I agreed. We decided to purchase a beta fish. Having had beta fish in the past, I knew what I needed and he chose his fish. The price on the shelf advertised $ 3.99 for the betas and he chose one he liked. Got a tiny bottle of water purifier (because I wasn’t sure if we had any at home) which was $ 4.99 and a small jar of food for $ 2.99.
Upon checkout, the beta rang up at $ 12.99. Apparently that was some fish. Probably it did a song and dance and dishes, but I wasn’t paying $ 13 for a fish. I told the cashier it said $ 3.99. She called for assistance and the fish expert lady advised me only a few were $ 3.99 and some were even as much $ 20. My son chose a $ 3.99 fish… Their prices were ridiculous for these fish!
When I got home, I realized I still had a HUGE bottle of water purification drops I had bought from Elliots and the price tag said $ 6.99. So Petco is seriously gouging their prices. I also realized that a tiny 10# bag of shavings was $ 10 there, and I had just gotten a 50# bag from Kens for $ 8.
They have some really cute dog clothes, but the sweater I liked was $ 19.99. $ 20 for a tiny dog shirt?
This place is so expensive. I will never set foot in here again.
2 stars instead of 1, because they do animal adoption here.

I purchased a double divided fish tank for my betas and when I got it all put together the filter worked for about 30 minutes then stopped. I called Petco and they tested my original filter once they confirmed it was defective Jen took a new box off the shelf and swapped it out for me. I was very happy when I left!

This is the place to come to have your dog groomed by Gabby.
She’s friendly & professional and is good with the dogs.

Very friendly male employee in fish section but when you get a female employee they don’t know how to answer your questions! Last visit I got an employee who thought she was the fish police! Rude with an instant attitude and short tempered replies and had to fight with her to have purchase an algae eater! My tank is none of their business! If it wasn’t for our purchases they wouldn’t be in business!

We buy our dog food here. They have the Blue brand of dog food. The store is always clean. The employees are always friendly and helpful. They have a good selection of fish for fish tanks. They also have hermit crabs.

I can not believe how irresponsible the groomers are at this location. They have a hard time figuring out if the dog is female or male. Every few months we bring our lab mixes in to have them groomed, the male gets a bath and brush and the female get shaved. When I call in I tell the groomer that I want my female shaved, and my male washed and brushed. She states ok just like the last three times, I said yes. So my wife drops of my dogs, with their collars clearly showing which dog is which, also one dog is black the other is chocolate. So she goes to pick the dogs up and they shaved the wrong dog. How can they shave the wrong dog, the black female was to be shaved, the one with the thick coat. But they shaved the Chocolate male with the very thin coat. I don’t understand how they can screw this up. So what do they say, the switch the paper work. how can you switch the paper work, we have two very different dogs. They didn’t try to accept any blame, and had my wife pay the full price. Once my wife called me and told me, I told her that they need to waive everything because of their screw up. once my wife talked to the manager, she still only offered a discount and not a full refund. I had to call the manager and demand a full refund. So finally agreed to that, but instead of having someone start working on my dog, she wont be available for another hour and a half. This is the 2^nd time they screwed up, the first time they painted my males nails after I told them to paint my females. This is the last time I will be going to that location.

I like coming here because the staff is very friendly and helpful. Every time I ask where an item I’m looking for is located they not only tell me but they walk me to the aisle that it’s on. The store is kept clean and stocked. The dog trainers are accommodating and patient. My now 1 ½ year old American Bulldog took puppy classes and learned some great obedience training. When I bring my dog shopping with me I’m allowed to get a treat from the dog bar. I also like that they have an adoption program for both cats and dogs.

Groomer totally scammed me. They charged me an extra $ 6 for «special shampoo» which I did not see until after I paid and my dog was still wet when I picked him up. Thanks a lot.

Used to really like this groomer, but have been pretty disappointment the last few times we have been.
The last time we were there it took well over 4 hours for our dog to be groomed. When we finally got him, he was all shook up and threw up all over the car (which has never happened before) The lady was kind of rude and provided little to no explanation as to why his appointment took so long. The customer service isn’t really that great and just takes way too long even if you have an appointment.

Huge fan of this store because the employees are awesome and have good attitudes despite being overworked/​short staffed. I agree that there are times it’s hard to get help because they run very short staffed, but the employees alone deserve five stars because they really are nice and very hard working.

The employees are friendly and knowledgeable, but need more coverage. When I went in at 4:30 today (11÷14÷11) there were only two employees working and they were both working the registers. Last time I checked I can’t get my own fish…

Although I’d rather support smaller, non-​franchise pet stores, this place is just around the corner from my house so I stop by quite often to pick up crickets for my frog. It often takes a while to get helped but I just recently learned it’s better to go to the check stand, make the purchase and then they bring up the insects.
Customer service is OK, not always great. The store is clean and well-​maintained. It’s like most other PETCOs. I think the prices on most items are steep (aquariums, etc.) but if you look for deals you may find it worthwhile to shop there. I think they prey on middle-​aged dog owners who are willing to pay high mark ups on dog food, etc. so I am not their primary cusomter and I feel that way when I shop.

I really like this particular PetCo. Their prices are pretty much average for this type of store but they do carry a pretty wide range of items for different kind of animals. The thing I like most about this PetCo is all the staff are super friendly and seem to really like animals. I brought a small dog I rescued from the pound in, they made sure I had all his shots (which I did), the helped me find a collar which fit and put it on him and they have an awesome machine there to make a dog tag on the spot. I am one of those people if you show me good customer service I will always return.

In general, I prefer to support independent pet stores because they are often more responsible caretakers for their animals. However, Riverside does not have any acceptable independent shop anymore (Coral Reef closed up). Although the selection of tropical fish here is pitiful, the fish they carry are healthy and kept under humane conditions. The young man I spoke with in the fish department was very knowledgeable about the fish and aquatic plants sold in the store.
has become my favorite site for pet supplies, and on the few occasions when I had a problem with a product I was able to bring it in to the local store for refund, saving the hassle of return shipping. I have never had a problem finding what I need at this store.

I originally wrote a review complaining about not having bedding in stock half of the time… I believe this time, for a week, it was because they were switching to their own brand. I went the other day and the Petco brand was in place of my old brand. I’ll give them the benefit of the doubt that this was the reason, not because they were just poorly stocked.
UPDATE 2010: The fish expert is VERY helpful and will tell you the truth (not sugar coat it like Petco wants him to do). I’m not a fan of Petco in general, they don’t care so much about the pets as they do about a profit because they continue to sell plastic cages for chinchillas (HUGE no-​no), bagged food full of treats (pets pick out the treats and leave the rest), and poor quality foods (grocery store brands that are like McDonalds quality food, not healthy). They are also overpriced on A LOT of items as well. I’d rather shop online or support a local pet store.

i totally have to agree with the following review!!!
they totally didn’t have inventory when i went in also! wow its been a year and they haven’t figured that out!!! crazy…
all the san diego petco stores do really well but i don’t get why the riverside store hasn’t gotten it together? my poor puppy needed nutri cal! =(