O’Reilly

this place was recommended by my friends and it was true what my friends said about them, they have great service and helped me out till the end, the manger and the staff were cool on helping me find what I needed

You know, I’ve come to this chain for years. I should’ve taken my business elsewhere a long time ago. Today was the FINAL straw in getting the wrong parts. I made it VERY clear what I needed to fix my car and yet again we got the WRONG part. I asked 3x on the phone and 3x in person which the sales guy was not confident in saying yes. Now I’m out labor costs and I got attitude on the phone when I asked if I could return it to any store. The exact answer after the guy mumbled was «if there’s a store in Tijuana you can return it there!» What training do they exactly go through or who makes the database because someone needs to improve it or be fired. Do NOT tell me a part is good for 12 years of a make and model when they’ve changed 3 times in that 12 years. Thanks for wasting $ 100 I didn’t have to pay a mechanic to tell me I can’t get the part anywhere other than the dealership don’t waste my time.
Bottom line is they have horrible customer service and horrible product knowledge. Don’t make the same mistake we have in giving them chance after chance. You’ll just waste time and lose a lot of money.

Loved this place! Yesterday I needed to change my breaks. They just started getting bad late Saturday night. I called another place right up the street looking to see if they had my breaks in stock, as well as a c-​clamp to borrow. The person on the phone had a bad attitude, very unpleasant. I called this place next and immediately changed my mind on where I was going to buy my pads. The lady on the phone was extremely happy and helpful! Instead of a c-​clamp she recommended renting a full kit that they now have, and it ended up working perfectly! Very satisfied with my experience here, and I will continue to use this place whenever I need something for my vehicle.

Way better than the Auto Zone down the street. Always well staffed with friendly helpful people.
I’ve needed a couple special order parts, they got there very quick (either that day or the next).