McKay’s Family Aftercare Burial and Cremation

If i could give this business no stars I would. I would not recommend this aftercare funeral service to my worst enemy. My close friend passed away and the family chose this service to carry out her final arrangements. The opportunity of my friends mother to see her daughter before she was cremated was robbed from her due to the unprofessional ism of this establishment. The owner Mrs. Mckay was never in the office and she is the only person in charge of making decisions. There is nobody put in place to make necessary decisions in her absence. You better make sure every single thing you want is done the very first time you meet and make arrangements because after that you miss the opportunity to place important factors missed before. When there are deaths emotions are high people aren’t thinking clearly so it takes a certain level of expertise to help deal with people in those situations. Myself and my cousin paid out of our own pocket for a viewing because the family did not have the money for it. In addition since she had passed not one single person in her family identified or viewed her body due to delays with the mortuary. Her memorial service was on a friday so we wanted to view her before the service if possible. The mortuary had her body two weeks prior to all of this. The week of her memorial we paid on a Wednesday for the viewing and were told we could see her the next daywhich was thurday and friday the latest the day of her service. Once we paid the extra money we were told they would start the embalming process asap. When we called back the next day the embalming had never been started and we were then told we would be able to see her that following monday a whole weekend after her funeral service. The mother was very emotional we tried to help her through it as much as possible we asked if there was a way the embalming could be expedited due to the circumstances. We were told yes but the owner Mrs. Mckay was the only one who had the authority to do so. We got the run around for the next two days because she was never available or in the office. Once friday came it was told to us we would have to receive a refund because they could not deliver on the promise. Had they kept their word and started the embalming immediately like they said this would not have happened. The opportunity to say a final goodbye is priceless so although we were refunded our money the mother will never have the chance to see her daughter one last time. No one in her family saw her or has seen her since she has passed and this is unheard of. especially being that the mortuary said she was in perfect condition to be viewed all she needed was embalming. Do not go here or give them your money run away from this place as fast as you can

You get what you pay for here, the problem is you don’t know what you pay for! A price was agreed upon, within an hour of leaving the premises the owner was calling to say the price has changed it’s going to be $ 1,000.00 more because of a weight issue. Nothing was in the contract. The owner acted like extra charges should not be in the contract and we were nuts for asking! There was a small sign in front of the location that mentions extra charges re weight. So the owner say it doesn’t have to be in the contract.
The owner was very rude and unprofessional. She made promises that were not kept, in this situation you don’t have much of a choice. Never will I use this company again, because unfortunately we will need to use this service in the future and I would never recommend them to ANYONE.
We were told to come in at a certain time, we were there and then was told they weren’t ready for us, we spoke to them within fifteen minutes of the time, they do not communicate well. Very dissapointed in this company.