Inland Memorial

Dealing with death is not an easy thing — trust me. Having lost two family members in less than 30 days it is not an easy thing. What is helpful is having a company like Inland Memorial to lean on during these times. We were treated like family. They laughed with us, cried with us, and made the whole process a breeze to deal with at a time when it is hard to wake up in the morning some days, let alone having to make tough decisions of how to deal with our loved ones who are no longer with us. We will be forever grateful to Tony, Stacey, Jennifer, and Robert for all of their diligent work in helping us along every step of the way. Keep up the amazing work! Your team is a blessing at a challenging time in life.

I’m going to preface this by saying that I’ve worked in the funeral business for about 11+ years so I am very critical of establishments other than the one I work for.
That being said, I had a friend of mine pass away early this month at a very young age and his family, who is basically my second family, asked me to help find them a place that was local for them that could handle his services and that was within their budget. I called around for pricing and ended up giving them numbers for Preston & Simon’s and Inland Memorial — the two lowest prices I found.
I went with them to Preston’s to make the arrangements and sign the contract and it was an absolute nightmare. The counselor who was making the arrangements, who also happened to be the owner, was absolutely dreadful. He was rude, cold and lied to them about specific practices that he claimed ALL funeral homes used that just simply weren’t true. He was also charging them ridiculous fees for services that should just be a courtesy. When I told him I worked in this business and that I knew what he was saying was not true, he basically told us he wasn’t going to argue the law and we could take our business elsewhere. And we did… gladly. (Do your loved ones and yourselves a favor and never go there!!)
We called Lisa at Inland at around 4:40pm on a Friday from the parking lot of P&S and she said she would wait for us. We got to her office just minutes before 5pm and she was the polar opposite of the man we had just sat down with an hour before. She is so sweet and personable and, above everything else, patient! I’m sure she has a family of her own to get home to but that didn’t keep her from staying late to help us.
She made everyone fresh coffee and brought us water and made sure we were all comfortable before we started. She explained everything in ways that anyone could understand, even if it were their first time in this situation. She didn’t push unnecessary services or purchases but she suggested things that the family hadn’t considered that they actually really wanted.
When we left her office that evening we all had such a sense of relief knowing that everything was going to be ok. For me, in these situations, it’s VERY hard to leave someone so close to me in the care of someone else but I knew Lisa would do everything the right way and make sure our loved one was taken care of just like he was her own family.
I cannot tell you how many «thank you’s» I received after the service from the family for helping them settle on Inland Memorial to take care of their husband/​father/​son/​brother. Lisa went well out her way for us and we are all so thankful.

A few years ago, my father passed on Christmas evening. I had spoken to a staff member at Inland Memorial a few days prior who informed me of the steps I needed to take when he passes. She was patient with me and very informative on what I would need to do. When the time came to make the call I spoke with a very sweet woman who took down all the information. The hospice nurse was there at my dads house and said that everything would be ok with Inland Memorial serving us. The holidays did not stop the funeral lady from seeing us the next day. She was kind and didnt push us to buy anything we didnt need. The service was beautiful and the staff at Inland Memorial was awesome! It ran smoothly and everything was handled with grace. I have recommended them since to many people and they too have had a most wonderful experience with them. 3 years later and I am still telling people about them. Thank you Inland Memorial for serving my family and my friends over the years.

My father passed away recently and we used Inland Memorial. I was delighted to here that the original owners have returned. At a very difficult time in our lives, my entire family was treated with compassion. The service was beautiful. Ruth was so nice handling our family. I really am thankful.

I really do wish I had something better to say about this place. I was almost did not even want to write a review, but given the situation… I really do think others deserve to know that this is not the best place to to come, especially if you are expecting a large crowd. This place is very small. One restroom for both men and women? Mmm not good, especially if you have kids. Judging by the response they gave about the restrooms… they may have failed Customer Service 101.

Not sure about these guys. Don’t come here if you’re expecting more than 10 people for services. We had more than 10 and it was tight. One restroom shared by both men and women which created lines. I actually asked the people who work there if there was a second restroom available and they said «no, people will just need to wait in line» — hmmmm, nice response especially in a sensitive situation (funeral). There’s a way to communicate not being able to do something without being a jerk. The folks in the office need to learn this skill especially when they are in direct contact with their clients.