Cross Plumbing

I read all of the reviews and was not sorry to give them a try. Professional, courtious and great customer service. Worth spending a few more bucks on. Mike and Jessie are fantastic!

We found Mike on facebook. We scheduled a camera scope for a home in Indian Hill Country Club. Mike showed up early, he was friendly, professional, and did a great job explaining what we were seeing on the camera when he was scoping. His prices were fair. My clients were very happy with their overall experience. Done!

Mike and Dean were my plumbers. So far they’re like no others. Come in and found the leak, got it done that day not a week!
If I have another issue, I won’t be grabbing a tissue. I’ll be picking up the phone calling Mr Cross, cause for all my plumbing needs Cross is BOSS!
Peace!!!

uinreal. my moms water heater started leaking on tuesday afternoon. cross was 1 of 4 companies we called. they stateted they were busy but would get someone there to look within an hour. the other companies pretty much said they were too busy and would get back to us. well jessie from cross was there within the hour, diagnosed that she needed it to be replaced ordered a new one, drained the old one and was gone in about an hour. as promised the new one was installed before ten wednesday and at the price quoted. my mom was estatic and i would have no problem letting jessie work on any issue any of my family would ever come across. for a recap two of the companies still have not got back to us and the 3^rd wanted to quote us a price that was nearly double and they never even looked at it. they wanted to make sure we were serious as they were so busy and didnt want to waste time. we will no longer ever need to call 4 as we will only be calling cross from here on out.

There are VERY GOOD REASONS these plumbers have as many 5 star reviews as they do. Here’s 5 off the top of my head.
1. They answered the phone the first time we called. No being sent to voicemail
2. They’re a fairly small and family owned business, with a different and much more fair pricing model for their work than other plumbers around town.
3. Dean was right on time to help us with our plumbing emergency, and patiently answered with a smile all of our questions about what was happening in our pipes as he was working.
4. Diagnosed the problem quickly, effectively, and got the pipes connected to our washing machine, toilets, and showers clog free.
5. All around great guys who you can tell enjoy solving issues and getting your house working right again!
Excellent service. Would easily call again. Thank you Cross Plumbing! You guys are the best. :-)

These guys are amazing! Just hours before we were closing escrow on our house we were selling, a pipe right outside of our front door began to leak badly. I was cold calling companies and and no one could help. I spoke with Mike at Cross Plumbing, and he arranged for his guys to come out immediately. Dean and Jesse showed up and were knowledgeable and friendly. They finished the work in 20 minutes and I couldn’t be happier. Big thanks to Mike, Dean and Jesse. You just made a customer for life!

Yesterday I was doing some dishes in the kitchen and discovered that while the water was running the toilet in the bathroom had completely overflowed. I proceeded to panic as there was about an inch and a half of water in the bathroom and through the entryway of our home. I called the first 3 plumbers with 5 stars on Unilocal.The first two didn’t answer and the last one said they couldn’t be out for another 3 – 6 hours. That was when I got a call back from Mike of Cross Plumbing, even though I didn’t leave a message!
He explained that he was with another client (which I appreciate, honestly. It’s frustrating as a customer when the person you’re employing is more focused on their phone than on your problem) and said he had one other person to get to and he would come right over to fix the problem. He got here quickly and was finished before the earliest time the other plumber said he could get there!
Mike was REALLY nice and very professional. I was pretty distraught (I literally just moved in here last week) and he identified the problem literally as soon as he got here and got to work solving it. He also found that it was probably something the home owners association would deal with, so he went ahead and called them for me and explained what was going on. I was having an incredibly stressful day and it was made a lot less stressful by the helpful guys at Cross Plumbing. I wouldn’t hesitate to call them again! Thanks guys!

Finally found a plumber in Riverside that I will use for future jobs as well as recommend to our friends and family. Called this company yesterday who sent out assosiate Jesse the same day. Jesse was on time and quoted the work that needed to be done at a fair price. (I say this because the first guy from another company, wanted to charge $ 660.00 to change out a hot water line under the bathroom sink, that our contractor put 2 elbows in which is not the standard of practice. Cold water line was already changed out by someone else at a cost of $ 254.00.) Jesse did the work efficiently and cleaned up the mess completely. He also checked the connection to the faucets and discovered that all of the lines were only finger tight. Meaning an opportunity to leak in the future, so he tighten the lines up for us and triple checked everything to ensure no future problem. We, so appreciated good old fashion customer service. To put the icing on the cake Mike Cross the owner called us to check to see if we were satisfied with Jessie’s work. Oh by the way he only charged 195.00 so all the way around good value for a job well done.
Janet Thompson

Called multiple companies prior to calling Cross. Mike was the first to answer his phone. I described my issue, asked for a few specific fees and he was very straight forward. He indicated someone could be out today and that is what happened.
Jessie and Dean showed up and were attentive to my explaining my issue and quickly understood the issue. I had asked for the cleanout to be scoped as I have had a recurring issue and had a hunch there was a problem that required more than just snaking it. Low and behold there was an issue, we found a whole lot of grease and buildup, Jessie suggested to jet the line. I had been told by other plumbers I may need to replace the line in the past. They gave me an upfront quote on the additional cost and went to pick up the machine and were back very fast.
They returned pretty quickly and thoroughly jetted it a few times and scoped it again so I could see the difference. Additionally they came inside and tested my systems to make sure there were no issues remaining and even looked at a few other concerns I had for me.
Overall great experience, straight forward with no bull. Mike even called me not too long after they left to make sure I was satisfied which was appreciated. Good to see an owner actively involved in a company. I am picky with who I deal with and like that company you can always call, this will be one for me.
Forgot to add… he even gave me a discount on the original agreed price which was pretty awesome of course!

Mike is the best! He came out to help me install a new kitchen faucet at a great price. He worked around my schedule and is honest about what needs to be done. He also went above and beyond to help me fix the garbage disposal. I’m so glad we found his company!

Mike is the best … He solves all my problems in my apartment building and my home. His technology is up to date and he’s been excellent in every way and keeps customers like me happy!!!
Susan
Call him and his crew for the best service in town.

I’ve had a busy day today! First an electrician, now the plumber! I chose Cross Plumbing, after having read the positive reviews on Unilocal.
My shower sink was clogged pretty bad. Mike and his assistant came out and fixed it in a timely manner, they were courteous, honest, and I’d definitely recommend them.

Great service, I called for a problem at my business on a Saturday afternoon and they were able to come out pretty quickly and get it fixed for a reasonable price

A few weeks ago a plumber came out and told us that our pipe was disintegrated and needed to be replaced, tearing up the floor, etc.
He gave us a low quote of 4500.00 saying that it could go higher depending on how we choose to do it.
Another plumber gave us a similar quote.
Mike came out today and used a camera to find the problem… as it turned out, there was nothing wrong with the pipe… the original plumber simply did not know what he was doing.
Mike probably saved us about 5K.

I had Cross Plumbing come and switch out a valve that was dysfunctional. Showed up when they said they would. Did great work. Will use again.

Mike is honest people, thank you for saving our day and I’ll recommended him to all my friends great price and excellent work.

These guys are great, I called them in the morning and they made time to show up to my clients property, but client had already work done!!! They weren’t upset about not getting to do anything. As a Realtor, I appreciate any contractor that 1. answers his phone and 2. actually shows up!!! With that being said, the next time I need a plumber, I’m calling Mike Cross!

Cross Plumbing provided me with an experience I will never forget. A loved one within my family is terribly sick both mentally and physically. Compulsive hoarding and in need of heart bypass surgery but refuses to accept treatment. Their house has 3 toilets but only one which is operable. I found out myself when I went to check in on this family member that this third toilet had stopped working. Due to this persons mental illness, they continued to use the toilet even though it was backed up. This was an immediate problem because none of the other toilets in the house are operable. I did not want to imagine where this person would start going to the bathroom once the toilet bowl completely filled up. I started searching for a plumber right away. Not sure if it was due to the holiday season, but I could not get in contact with anyone. The few people who did answer declined the service call after I gave them some detail of the job. Mike from Cross Plumbing arrived to my family members house within 20 minutes of speaking to him on the phone. I showed him the toilet and he went to work. During the time he was working, other family members were at the house trying to convince our loved one that they needed to check them self into a hospital. I’m sure Mike has been a plumber for years and his experience shows, but I was shocked and amazed at how truly compassionate and caring of a human being he is. I did not feel like this was just another service call he was taking care of. Not only did he show the utmost respect and professionalism when dealing with the horrendous situation, he cared about more then just the toilet. He cared about me and my well being during this tremendously tough situation that I was dealing with. It showed the entire time… not only was he fixing the toilet problem but at the same time listening to me, giving me input and some advice. Before leaving he told me if there was anything else he could do to help to give him a call. The price he charged for the service was absolutely crazy because it was ridiculously cheap for what he had to go through. I feel like I have made not only a friend, but for as long as I live within the areas that he services I will never go to another plumbing company for anything… he has made that much of an impact. Thank you Mike and Cross Plumbing… you have touched our lives!

Mike Cross and his crew are on it and amazing! He has done many things for me over the years. I am the owner of Sparks Property Management and had an emergency in one of my rentals where water was raining from the garage ceiling from a leak and was being told by the Insurance plumber that they would not be out there for a couple of days. Meanwhile the whole house water was turned off and my tenants and children could not use water. Mike had someone out there within the hour and got the leak repaired and water turned back on to the house. He also submitted everything needed so we could work with the insurance company and get it covered. Thank you Mike and Cross Plumbing.

This is our second time calling out to Cross Plumbing for emergency services. Mike and his helper are by far the best. Awesome work, polite and reliable guys. First time was for our rental residence, tenant had a leaking water heater. Cross plumbing came to check it out within hours. Once the work was started they were done in less than 2 hours. This time it was our personal home, we had a underground pipe broke and leaking lots of water. Mike was able to tell us what to do temporally until he showed up, he gave us a very reasonable quote. They were able to complete the big job in one day. I would recommend cross plumbing to anyone in the area. We wont use anyone else!