Canyon Crest Animal Hospital

I love this place! They take such amazing care of my 2 dogs! Late last year my lab mix broke one of her toes and it was horrible! She chewed off her cast and her paw pad along with it. We needed DAILY bandage changes. The vet worked with me to help me on cost because there was no way I could afford that many visits… It took about 2 weeks of going everyday for things to finally start getting better with her paw and another month for it to fully heal. The staff was amazing and helpful! Treated myself and my dog like family by the end! I now have a 5 month old German Shepard who is getting all his shots here. I don’t think I could go anywhere else after all they did for my first pup. Thank you Canyon Crest!!!

I have been here twice and will not be returning.
The workers at this establishment are not professional and do not really care about you or your pet’s needs. They greet you briefly and tell you to sign in and then have you sit there anywhere from 30 – 45 min, even when you made an appointment well in advance. They constantly will tell you «We’re just waiting for a room to open up!» but that is a complete lie. When we were finally let into one of their exam rooms (which wasn’t full, they just waited to let us in it for some reason) be prepared to wait another 20 – 30 min while your pet anxiously paces the room.
When you’re finally seen by the vet, he/​she takes about 1 – 2 minutes of examining your cat without actually talking to you, and then walks out and has a vet tech return to do whatever treatment was decided on. After taking an hour of your day for a routine visit, you will then pay a ridiculous amount of money for a «consult» which took 1 minute.
When we went to the front desk to pay for our services, the front desk person actually made us wait while she made 3 phone calls. None of these phone calls were urgent … they were all just reminder calls for other patients’ appointments later that week. You would think that she could have charged us and given us our receipt first, since we had been standing there waiting for her to do it.
I don’t have a problem paying for service if it’s professional and on time. This however is not the case.
I initially visited this business because it was close and ‘convenient’ but two experiences prove that second expectation to be a lie.

Shady place I needed emergency euthanasia for my brothers cat…
They wanted a doctor to do it instead of a tech which costs more … whatever fine
Then they tell me the Dr needs to do a physical on the cat because and I quote «we want the dr to have a relationship with the cat before euthanasia» WTF the cat isn’t going to like the Dr more because he is going to stick a thermometer up his ass … No the cat is already in pain and now you wanna go and poke and prod it some more UMM NO!
I went down the road a ways and was able to find a vet that would take me for under 70 $ with no stupid pointless physical
this place is in a nice area and just like to overcharge people because of that

First time there. Staff very friendly and kind. Dr. Was awesome. She took her time and listened and addressed all of our concerns. Very professional and truly pet friendly.

Lost a star for having a rude attitude with my husband when he tried to take our dog in for a routine, non-​exam procedure she needs every two weeks. The vet techs do it and you don’t need an appointment. They told him they weren’t going to do it because we hadn’t had an annual exam there recently. Hubby told them she sees another vet regularly for exams and that he could have them fax her recent exam results to them (she just had her annual 3 weeks prior). They didn’t want it and wouldn’t take it. They insisted on a $ 50 exam there or they wouldn’t do her needed procedure. Hubby convinced them to do it anyway as he was already there and the procedure has NOTHING to do with the dog’s health. Staff continued to treat him rudely until he left. I don’t care if this place is close, I will take the time to drive my dog to Moreno Valley to her regular vet from now on. When you have to pay $ 20 every two weeks for something your dog needs, this is not acceptable. Makes me wonder how they treat my dog when I can’t see her if this is how they treat us.

We’ve been taking our new puppy here to get his shots. The clinic is very clean and the staff is always friendly and helpful. It’s nice having this clinic right next door to where we live. Hopefully we don’t have to go here often but I’m glad to have this place close by for emergencies

MARCH 3RD WAS THE DAY THAT HARRY PASSED AWAY AT THE CCAH, THEY STILL IGNORE MY REQUESTS FOR HIS TREATMENT RECORD. I AM GOING TO FIND OUT THE LEGALITY OF WHY THEY WOULD NOT FORWARD HIS TREATMENT RECORDS.
MANY PEOPLE SAID TO ME THAT THEY SHOULD BE ACCOUNTABLE JUST AS HUMAN HOSPITALS PROVIDE THAT PAPER WORK.
WHY WOULDN’T THE DOCTOR WANT ME TO HAVE THE PAPERWORK?
I have taken all of my animals to Canyon Crest Animal Hospital since they opened. I had a dog named «Harry» who was 10 years oldwhen he was put to sleep 2 «two» months ago. The doctor that was in attendance I had never seen before. I do not know his name, Harry had become sick on Saturday night andI called CCAH and they were closed but the answering machine directed me to the Animal Hospital in Grand Terrace. My neighbor and I drove him to the hospital, where they took him and cared for him until Monday morning when it was mandatory that we pick him up by 8:00 am. My friend brought him to CCAH and I was waiting for him My friend told me that the doctor at CCAH wanted to put Harry down. The doctor didn’t give me any alternatives he kept insisting that I should do the HUMANE THING and put him to sleep, he repeated himself so often that I was screaming inside. I was shocked because on Saturday and Sunday, the man doctor at Grand Terrace said he wouldn’t consider putting Harry down. The doctor at CCAH didn’t give me any alternatives for Harry, He just kept insisting that I should consider doing the HUMANE THING. Please understand that Harry was more than a dog to me he was my very existence and besides I have had many many dogs in my 70 years, and recognize the signs of a dog failing and Harry had no signs.
Since Harry was put down, I went to the office to ask for a treatment record, they put me off, so I have called the office with the same request talked to a Joann, still no record, I called Dr. Davis and he tried to console me, then back to calling and still NO RECORD SENT TO ME. The first Hospital in Grand Terrace sent me two copies of his treatment record immediately, and now I think I should be entitled to the records from Canyon Crest Animal Hospital. Who can help me get these records?
I keep hoping that Dr. Davis will do the right thing and see to it that CCAH will do the right thing, as he still has a big interest in CCAH, and I depend on him as others do.
M.Cruz

Just came here for my puppies’ first visit and I have to say I loved the Doctor. She was so sweet and very helpful with suggestions. She didn’t pressure me into buying or doing anything extra for our dog. The only thing I have to say is that the waiting time is a little long since they only have 2 rooms.

Dr. Whitaker is the best veterinarian around. We moved to San Diego and still bring one of our dogs up here to see him when we need too. He’s very knowledgeable and has a great animal bedside manner. Prices are also great at this office. We’ll continue to bring our dog to see him as long as we can.

Very expensive. I just moved so I needed to find a vet close and this is where I went. Over 50 $ for my puppy’s first set of shots it came with an exam, so I guess that’s why it was expensive. then 70 $ for his second set wth?! For what?? Also they can’t ever give you a price over the phone on anything. I called to see how much shots where going to be and they said he needed examined first. Really… you can’t even give me ballpark? Never had a vet who can’t give you an estimate. The vet is good and staff seems nice but I’d rather go to Petco where shots are 30 $ at the most and the vets are just as good. I feel so ripped off. 4 stars because they weren’t BAD, just expensive.

Excellent care and service. I highly recommend this facility and it’s great staff.

I need to update because Dr. Davis really isn’t here anymore. (He’s at Small Animal Hospital these days.) Dr. Schoen has become our pets’ primary caregiver and we adore him. He’s good with pets and people both, and a good diagnostician. His pragmatic advice and attitude keeps me from freaking out more than necessary about my senior dog’s various ailments.
The other doctors have come and gone over the years, as they rotate between the other offices or move on, but Dr. Schoen was the first one we saw when my husband moved here with his two cats back in ’06, and he’s seen each of the rest of the crew through the years. Just awesome.

I have been going to CCAH for almost 18 years. They have sat with me crying through three animals getting old and dying. They have been wonderful in several emergencies and the followup. I know all the staff by now and the greet me by name.
Dr Schoen is terrific (and about as sympathetic as you can ask for but doesn’t talk to you like you are an idiot) but all the vets are good.
I am very happy here

The staff at the Canyon Crest Animal Hospital were very nice and helpful and the office has a comfortable feel to it. Called early in the morning and got an appointment the same day at 10:30. It seems as though the staff really care about the animals that come in the door and that means a lot.

I have been taking my pets here for well over 20 years and I highly recommend them. Everyone is very kind and gentle with the animals. I do have a preference for Dr Shoen who has seen my pets this whole time except for a few emergencies. I do agree with at least one reviewer that felt Dr Davis was dismissive with her. I too feel like I am a partner in my pets’ medical treatment when dealing with Dr Schoen. The prices are a bit higher, sometimes substantially, but Dr Schoen is worth it for me.

I read a few of these comments and it puzzles me! Dr. Davis, Dr. Schoen, and all the staff are amazing at Canyon Crest Animal Hospital (CCAH). They take the time and care for each animal like they should, they investigate or research deeper into diagnosis, they are caring and compassionate staff. I want to thank everyone at CCAH for all they have done working on our family cat, Buck! He was 15 years old, and has been sick for several months, and they have done everything they could to treat him. He will be missed so very much from his family, but the staff here did all they could do to help him, care and comfort him. If you love your animals, and want to make sure they are cared for like they should be cared for, then you should consider them as your vet. I would never place a member of our family «buck» into someone’s hands I didn’t trust. Don’t believe the negative things said by some of these patrons.
Dr Davis, Dr Schoen, and all of you amazing staff, thank you from the Smith family!

Beware ye who enter here!
My boyfriend and I brought our kittens here thinking it’d be a quick and timely visit. We ended up waiting two hours here. Before you think I’m just being impatient and that it was just because they were handling a lot of patients, the waiting room was empty and the people working there were just chatting and walking around. We sat in the waiting room waiting for an hour. A woman came in after us with a walk in vaccination for her dog and got served before we did.
Later, we finally got into a patient room, but we waited there for about another hour before the doctor finally saw us. And I use the term «saw us» loosely because the vet barely talked to us before disappearing again. We ended up talking to a vet tech, who gave us brief instructions on caring for the kittens, but when we went home, we found that the kittens were constipated and greatly uncomfortable – things that were clearly important that the vet didn’t address or notice!
If you’re looking for a good vet in the Riverside area, I recommend the Riverside Animal Hospital instead. They actually had patients in the waiting room and were STILL faster and more efficient than this one. The doctor actually talked to us and everyone was incredibly friendly and working hard, so they can see every patient in a quick and timely manner.

Just called to inquire about prices for shots and neutering and the response was «you’ll need to bring your dog in so we can assess how much itll be based on health, age…» Um isn’t neutering based on weight?!!
Plus they charge a mandatory exam with shots for $ 52. Pricey! Other places I’ve called just charge $ 14 for shots. No exam needed.
Sounds like one of these places that will rip you off and determine how much to charge you after they assess how much the owner can afford! I won’t be going there. I found a better place with reasonable prices — MV Animal Clinic which is city owned (not Hospital as they’re 2 different places).

My puppies have learned to whine/​cry when they see this place. I don’t blame them since I wouldn’t want a thermometer stuck up my butt at every doctor’s visit either. However, they never cry/​whine when they leave and that’s what makes me less anxious as a pet parent.
The office staff are really friendly and understanding of all situations. The vets are efficient and make sure to calm their patients down before they start the exam.
My guinea pig also gets his nails trimmed here for $ 20. They typically don’t exam the «exotic» pets, but they do nail trims. Just call in advance and make sure that the vet that’s highly allergic to guinea pigs isn’t there. Wouldn’t want to send her to the hospital. yes, it’s that bad. The receptionist lets you first thing when you ask.

Consistently high quality veterinary care
I work at Ruff House Pet Resort and we take our customers dogs to Canyon Crest for vaccinations or treatment. They are always professional, very nice, and accommodating. They really care about the animals and always make follow up calls to confirm that everything is good in the after care. I highly recommend them.