Gottlieb Center For Immediate Care

I was concerned that my bill would be expensive, so I confirmed with the attendant at the front desk what my bill would be over the phone before coming in. She said that it would be a single bill, normally covered 80−100% by insurance. When I went in for service, I asked again — are you SURE about this, given the reviews on Unilocal?She assured me. So then I received two bills totaling $ 692. And my insurance paid about half, leaving me with over $ 300 out of pocket. They really need to do something about these bills. As for the service by Colleen and staff, they were wonderful. But just cannot deal with these high payments, especially given that I asked twice to make sure.

Went in for treatment for a possible case of strep throat. The service was quick and all around great. The staff was helpful and friendly. After being seen I asked if my daughter should be seen due to her complaining about similar symptoms. She was seen within 10 mins of me seeing the doctor.

This is by far the WORST Urgent Care Center Open for business. Their billing is very questionable and they will ROB YOU BLIND!!!. I have full coverage insurance. My copay for most visits is $ 30…
I went in because I thought my Iron was low. They charged me $ 64 to prick my finger. I was there almost 30 minutes TOPS!!!. .the DOCTOR Pleaded for me to get an EKG. Like WTH For ??? .After stating that she wants me to have one just in case and she knowing my Insurance concerns, I was told that I’m covered.
I just received a Bill for $ 475. I called BCBSIL and they said that they charged me $ 316 for Emergency Medical Visit.
After BCBS Discounted my bill. I still allegedly owe $ 166.00.
It was NOT AN Emergency. this is why I did NOT Go to the ER at the hospital. I will NEVER Visit here again. «EVER»

Two hours of waiting for a 5 minute doctor’s visit. Not a good way to run a clinic. I only went here because my doctor was out of the office, and I had a lot of pain. I will try not to go back.

A great alternative when you are sick or hurt, but do not need the full blown ER resources (or wait and costs). I waited about 45 minutes on a Tuesday evening. Not bad. Very friendly staff. I saw two nurses come out to immediately check on a child in fir allergic reaction to assess whether she should be seen immediately (she was ok and able to wait her turn). Friendly and helpful front office staff (wifi in lobby, they provided the pw). Very nice nursing crew. Asked me my preference of pharmacies AND then checked to see how late the pharmacy was open because I mentioned I hoped to get meds started tonight. Fast diagnosis from doctor of an infection (not an allergic reaction) RX sent off for pick up and I was on my way.

Unless you’re having a truly catastrophic medical event, this place has you covered. They do sprains, broken bones, stitches, infections, and illnessess. They have a good list of referrals if you need to escalate. They’re fast, and they process insurance correctly. We’ve almost replaced primary care with these guys, since my primary care physician is usually booked up a month in advance, no help when you’ve got the flu.

I’m not even sure if these people that work here are real doctors. I was told after going here for a sore throat that I had a massive fungal infection on the roof of my mouth and tonsils. To my shock I cannot believe with the doctor was telling me, I have what they call as craterous tonsils where I get the white stones as they call them in my tonsils definitely not a fungus.
I asked if I could please get an anabiotic for my horrible throat infection and the doctor told me no the anabiotic would make my fungal infection worse.
I called my ENT after the visit and he was able to fit me in to his schedule to look at my throat thinking I have a horrible fungal infection. when the doctor saw me he told me you have no friggin infection and there’s nothing wrong other then you just have tonsillitis.
Fast forward to just a week ago I went in for slamming my finger in a door frame I told the doctor… was there anyway to release the pressure under the nail with possibly a pin, The doctor told me he was not aware of doing that ever and that he suggested I get an x-​ray even though he feels I did not need an x-​ray to the fact that it may be fractured even though I could fully move my finger with no pain other than the pressure of the blood buildup under the nail. I got the x-​ray and nothing was found to be broken and no relief was given.
I never went to medical school and I feel I have more knowledge than the quacks that work here beware go somewhere else

I Broke my toe. Yipes that hurts! Arrived in the parking lot as an employee was leaving. She could see my distress and went back in and brought out a wheel chair!
I received wonderful care. Fast, professional, and compassionate.
I will never go to another care center. This is one of the cleanest, brightest medical facilities I have ever visited! Thanks too all!

So I tripped over my cat this morning and as it turns out I fractured my foot. I called my normal ortho place and they had no availability so my mom suggested this place. This was my first time here. The registration was extremely fast and efficient. The staff was absolutely amazing. I’m not an easy person to deal with and they handled me with poise and patience. My wait time was only about 10 minutes and I had X-​rays extremely fast. I would definitely recommend this place over an emergency room any day!!!

BOOOOOOOOO. The visit itself wasn’t that horrible, it was the bill I received approximately one month later that pissed me off.
I rarely go to the doctor. I get a checkup once a year with my primary care person (whose office is like right next door to this place) and then a yearly dermatologist appointment since I have the fairest complexion known to man. That’s pretty much it. Something has to be really, really wrong with me for me to make an appointment for anything else.
So a few days before my birthday, I really felt like crap and had a higher fever than I’ve had in as long as I can remember. The last time I felt this bad was the one and only time I had the flu in March of 2005 (yes, I remember it well). The birthday was over a weekend and I had a lot of crap planned. If I ever do get sick, it usually goes away on its own after a few days but something about this felt different and if I needed anything stronger than over the counter medicine, I wanted to get it into my system so I felt better faster.
I worked all day Thursday but felt like death was swiftly descending upon me so Friday morning after suffering through 90 minutes of work, I headed over to this place. My regular doctor’s office is closed on Fridays and under normal circumstances, I would’ve waited until Monday and just gone to see her BUT like I said, I had a very busy weekend planned.
I showed up, filled out my paperwork (the reception folk were not very nice) and was in an «examination» room before too long. After all of 10 minutes of actual «examining,» I was given a rapid strep test (negative) and written a prescription for cough syrup with codeine. I paid my $ 20 copay and was gone.
Well, I ended up having to go back to my regular doctor a week later because I wasn’t getting any better. She did a far more thorough exam and wrote me three completely different prescriptions and told me to quit taking the codeine cough syrup. Turned out to be a crazy sinus infection from hell that lasted more than a month but that is neither here nor there.
So, fast forward to Friday April 25^th.
I went home for lunch, checked the mail and discovered a bill from this place for $ 63. This is on top of the money I had already paid when I was there. I was under the impression that all I had to pay for was my copay.
My own doctor did a far more detailed exam than this place did, and all for the $ 20 copay.
I called my insurance company just to ask about it and the woman I spoke to told me that they filed it under two totally different claims, one as an office visit (which was totally paid for aside from the copay) and the second as a hospital visit. She said she’d never seen a place submit a claim like that and that it was probably wrong.
Now I called the billing number for this place to inquire about it. Oh no, it was right! They really do submit their claims like that! And they really expected me to pay the money.
I admit that I know next to nothing about insurance since I never, ever use it and have never, ever had to pay anything other than a copay BUT it seemed really wonky to me and I felt even more that way judging by the reaction of the person at my insurance company.
As I’m talking to this poor representative from the urgent care billing office, all I could think to say was «Uhhh, well can I like, dispute that, or something?» She had me hold on for a few minutes and I heard a lot of typing on a keyboard. She then told me that she would have the charges waived for me since I «didn’t know» they filed claims that way. I thanked her profusely and explained that had I have known that, I would have never gone there in the first place and just waited to see my doctor.
Now the question is, will the charges actually go away or will a collection agency be calling me in a few months?
Perhaps this is standard practice and those who are more experienced in the ways of getting medical care already know this, but I stand by my opinion that it felt ridiculous to pay MORE money for way less of a level of care. It’s like paying $ 100 for McDonald’s and paying $ 20 at some high end restaurant.
I will never, ever, ever go to an «urgent care» place again.
The only nice touch about it (and it was from most likely a nurse of course) was that a few days later, someone called to follow up and ask how I was feeling.

I usually love this place but I don’t care how busy a clinic is but this place today stood there and asked a patient private questions such as why he was here for the test and what medications he is on. This is a total HIPPA no no. This poor man spoke both English and Spanish and he was shocked they were asking him these things in the corridor right in front of patients. Who cares how busy you are? The whole clinic knows he is #÷x÷ medication and that he has blood in his %!_​$€. Wow not cool. My favorite physician here who deserves 5 stars is Dr. Colleen Keleher. She is extremely compassionate, thorough, and genuine. She talks to you like a human being and does not let you leave feeling like you received sub-​par care. She follows up with you there in clinic before you leave and answers all your questions. She takes the time to sit down with you and does not stand there hovering over you or answer questions at the door. I would definitely ask for her the next time you are there. She deserves 5 stars. The clinic deserves one star because of their HIPPAA boo boo but overall 2 stars.

Clean. New. Excellent staff. Short wait times. This is a walk-​in??? I’ve been there several times and so has my husband and kids. The doctor today gave us his email in case we have any questions over the holiday.