Strange’s Florists, Greenhouses & Garden Centers

I have always ordered from Stranges and have been pleased with the service and quality of the arrangements. Not this time. This was my first experience with the Mechanicsville location and will definitely be the last. My friend had a baby January 1^st. The stranges 5 mins from me was closed so my call got routed to Mechanicsville. I asked if they could deliver, they said their delivery services to hospitals were unavailable that day. I called back I am few minutes to place an order and I asked if they had jot pink roses and lilies for a tall arrangement with mylar balloon. I was told yes, and that it would be ready by 11:15 (I called at 10:50). I told them I lived in Midlothian and may be a bit later than 11:15 bc I was driving straight there but it’s about a 20 min drive. It was then I was told were closing at 11:15. So I was a bit shocked, and flustered. I asked if they could wait for me to get there is was driving while this conversation was taking place. She said we can wait til 11:15. Ok. Not to mention my arrangement was not what I wanted and the roses looked bruised. If I didn’t need flowers for my friend I wouldn’t have bought them. But I was desperate. I told the manager and he was dismissive also. They say shop small and local, but when you do they act like that? And what business opens for 2 hours and acts like they don’t want to help their customers? If I could give negative stars I would.

My son, who is overseas, ordered flowers for his girlfriend’s birthday. When we learned that the florist messed up & would not deliver the flowers I called Strange’s Florist. These guys were amazing! They came to the rescue not only delivering flowers at the last minute, but also made a beautiful arrangement. Girlfriend, son & mom were all happy. In the future we will only order flowers through them.

Great customer experience so far! I’m in Cali so I ordered a delivery arrangement for my great Aunt who’s in the hospital. Had some hiccups (ugh she moved locations before delivery and Strange’s had my phone number wrong) but life happens and I’ve been assured they are being redelivered tomorrow! I’ve never been disappointed with their flowers but I’ve always done the shopping in person. Looking forward to the phone call from my Aunt tomorrow! If my mom visits she’ll take a pic and I’ll post here.

Update on my prior review. I did receive an email and call from one of the owners who was very concerned about my experience. He went out of his way to fix the problem. Mistakes happen in any business. It’s how the business responds and fixes the mistake that separate the good ones from the bad. I truly believe that Strange’s wants to do the right thing by their customers. Strange’s has redeemed themselves in my opinion. Kudos to them.

I recently placed a web order through Strange’s to have flowers delivered to my aunt at a nursing home in Chesterfield. Their delivery options are very convenient, serving the whole Richmond area. Delivery costs $ 10, and it even included the option of sending me a text message and e-​mail to confirm delivery. The arrangements are very nice, and they have some that are very moderately priced. I’m on a budget, so I ended up purchasing a beautiful and exotic-​looking bouquet that only cost $ 25 total, including the delivery. Perusing a few of the national-​scale online flower shops, it looked like I would definitely pay more and get less — and I also got to support a local business at the same time, so going through Strange’s was really a no-​brainer. The only thing that I found to be lacking throughout the whole process is the address look-​up for local funeral homes, hospitals, and nursing homes. I thought this was going to be very convenient for me to just look up the address on the Strange’s website, but unfortunately that list is misleading and doesn’t actually include any nursing homes as of right now.