Spa310

My wife and I have been coming here for years. I get my hair cut and she has had various treatments. Always have had great results, and the staff is extremely friendly!

I am a massage therapist on vacation and decided last minute to get a massage. I walked in to Spa310 with no appointment. I was greeted cheerfully by the spa coordinator who deferred to the massage therapist standing right there when I asked if there was an immediate opening. Karen was enthusiastic about accepting the last minute walk in appointment. I opted for a 90-​minute Swedish massage. After a brief intake conversation, Karen gave me a general overview of how our appointment would go. I was not prepared for just how good Karen would be. It was more than just rubbing in the area of my discomfort. She wasn’t just on it, she ON IT. She knew exactly what she was doing. She manipulated the muscles in several different ways. She expertly and deftly released tight muscles and opened up joints. This all was accomplished while still maintaining a spa-​like relaxing atmosphere (as opposed to feeling like I was at a medical appointment). I receive regular massage therapy back home, so I know the health maintenance benefits. I also felt «pampered». Karen definitely takes her career seriously, but she was also laid back and fun. She’ll be my go-​to massage therapist when I’m in the Richmond area. The prices seem a little high ($ 150 for 90 minutes) but I’ll pay it again, without reserve, to know I’m getting a top quality massage wrapped up in a relaxing spa experience.

I love Jenny Dubarry. She’s been my stylist for years and is now at Spa310. It seems like friendly space with lots of options for skin care and other spa treatments in addition to hair. I’ve had my brows waxed there too and was very impressed with the quality of the service.

Just as an aside, I have never written a review on anything on here or anywhere else before — I actually created this account solely to write this review.
I have gotten my lashes tinted here a number of times, and it always is flawless, and the price is really affordable — Brynne is the best! I usually get my hair done at YY Salon on Main — I have gone there for like over 8 years, and Nick is a hair magician — seriously, he is an artist. I saw a LivingSocial for keratin at Spa310 a few months ago, and so I figured I would try it. I had the keratin at Spa310 done recently, and it was one of the worst salon experiences I have ever had. I think I lost about ¼ the amount of hair I started with because she pulled so much of it out when brushing it. Also, rule of thumb: you don’t comb through someone’s hair with your fingers while wearing latex gloves. My scalp hurt to the touch. She also burned the back of my neck with the flat iron, and then proceded to say, «Oh, sorry… I should’ve warned you.» … that you were going to burn me? I was aware the flat iron was happening, but not that you were going to touch my neck with it.
The girl was very young, and it showed. I’ve had keratin done a number of times before at other salons, and it’s been wonderful. Her inexperience and inability to decipher when her client clearly was in pain was unbelievable. If that wasn’t all enough, when I was leaving, even though the girl working the register was aware I had purchased the deal through LivingSocial, and even after she had written down my voucher number, she proceded to then charge my card the full amount — if I hadn’t asked if she’d just charged my debit card the full amount, I would’ve only found out after looking at my bank statement. She had no idea what was going on or what she was doing, and we had to perform the transaction three different times. I will never, ever get anything done to my hair there again; it was so miserable.

I’m so glad I was referred by a coworker. It’s easy to miss at the top of Carytown but do not miss it! Everyone there is very friendly.
Kathleen is great for facials, she explains everything she’s doing and gives honest opinions on what’s best for you. She’s lovely.
Mya is wonderful for hair. She’s laid back and does not tell you what you want to hear, she’s honest when it comes to what will work for your hair, she’ll steer you in the right direction!

I’ve been following/​going to Kathleen for almost ten years (minus a few years when I didn’t live in Virginia– but quickly found her once I returned to the area). She is so lovely; very smart, very professional, friendly, and realistic. My skin has changed over the past ten years, as everyone’s does, and she had adjusted the treatments accordingly. She keeps up with industry trends, is well-​trained, and respected among her colleagues. I’m also very happy with the service list and prices at this spa. The feel of the place is relaxed and cool, with great products to choose from should you decide to purchase something. Minor note– they have a small parking lot which is great, no street parking necessary.

The set-​up of the spa/​salon is so nicely done! I love the staff here, as well. They really care about what you’re looking for. I went in for a few chemical peels that did their job, and Bren was so kind to suggest other ideas I could do outside the spa as to get maximum results. I just really appreciate the service and staff, not to mention their services and fair prices.

I swear/​live by this salon.
It started when I was sent to Meriel for a haircut on a recommendation and fell in love. She always is careful to understand what I want, although I generally want the same hairstyle and does a fantastic job. I also had her color my hair, a jet black with blue undertones that many a stylist has screwed up to a lighter black or one that doesn’t work properly on my already dark hair but she did an incredible job to ensure it was exactly what I wanted.
I then started going to Karen for massages, and she does such an amazing job and is always so accommodating. She’s always accommodated my schedule when possible and been very attentive to any issues I was having. She also has easily changed styles of massage depending on what I needed. I have been to many masseuses in Richmond looking for the perfect one and although I have been to others I always return to Karen.
Kathleen also does my eyebrows and she is fantastic. She does a careful job of cleaning them up and ensuring they are the style I want. I have also gone to her for a midday appointment where I had to return for a last minute meeting and while I was fussing over my red face she quickly touched up the makeup above my eyebrows and sent me back looking great. Things like this ensure I’ll return to Spa310 for any service I need.

The problems with this spa began before I even stepped foot in the door. I went to SPA 310 because I had a Groupon for laser hair removal. I purchased the more expensive package for a full brazillian instead of just a bikini. When I called to make an appointment she could not take me for several weeks, which was frustrating but understandable. During the call I specifically asked if I needed to do anything in preparation for the laser treatment (I.E. grow my hair out to a certain length, trim, shave etc). The receptionist told me to grow my hair out, so for the several weeks before my appointment I went all natural (against my preference) because I thought I had to.
My first appointment started well enough. The salon was pretty and inviting and I felt as comfortable as one can be when they are about to get their undercarriage lasered. That all changed when I found out that instead of growing my hair out, I was actually supposed to shave prior to treatment. So before we could even get started Daniella had to shave me (how mortifying!) After the treatment, Daniella sold me a fancy bottle of «numbing spray» to ease my pain for the next treatment for $ 30. Upon closer examination I discovered it was just lidocaine that I could have bought at CVS for $ 5. This was the first of many upsells Daniella and her staff pressured me with.
Two appointments later I told her I thought she had missed a few spots because the hair had not thinned out there as it had in other places. She seemed angry that I would question her process and when I asked her if she could laser the area just a few centimeters above the treatment area (which is impossible to shave and too sensitive to Nair) she refused, saying the treatment only covered a very specific area. The extra spot would have taken literally 10 seconds to do and would have made a huge difference to me. I would have even paid extra if she offered but she refused so abrasively and absolutely that I dropped the issue.
A few appointments later she had a new hair stylist in the salon that she talked about all during my lasering. As I was headed out she commented that my hair could use a trim and while I agreed, I wasn’t sold on the idea. She kept pushing it, and her new stylist, and made me feel so pressured that I agreed to the haircut. She never mentioned price and when I was finished the cut looked fine but the $ 60 price tag was a shock. Not to mention during the haircut the stylist kept insisting I come back for a keratin treatment and regular haircuts with her (I guess upselling is a requirement for working at this salon).
I finished my 6 treatment cycles and I still had significant hair regrowth so I inquired about additional treatments. Daniella made a big point about giving me a «discount» on single touch-​up treatments. But when it came to booking another appointment the price was $ 130 a pop. I said no thank you. 6 months later, 75% of the hair growth is back and I wasted a big chunk of my time and money. If you like half-​assed (pun intended) treatments and feeling pressured to make additional purchases, this is the salon for you. Otherwise, I’d suggest getting your business taken care of elsewhere.

I had an awesome experience at Spa 310. Kathleen gave me a facial. She found a suspicious spot on my forehead. I called the demotolgist and he said she was absolutely correct. He treated me for a pre cancer spot. I will be returning to Spa 310. Every one was very professional and courteous.

This is strictly for their eyelash perms only!
I’m usually not one to complain, but I went in here for an eyelash perm and can say i will not return.
My eyelashes turned out pretty bad.
1. Only the lashes in the middle of my eyelid are pretty permed
2. she failed to even attempt to get my inner eyelashes onto the roller
3. the outer ends are permed but not even with the ones in the middle.
4. She ended up «perming» my bottom lashes and now they are either kinked, stuck to my face, or completely horizontal.
So basically I definitely do not recommend going here for eyelash services. I’ve gotten them done at other places that are out of town before and will definitely wait to go to those places.

Kathleen is an amazing master aesthetician! When you visit her she let’s you know what service is right for you on that day. If you scheduled a peel but only need a facial, that’s what she does.

I tried out quite a few salons in Richmond, and most of them disappointed me with uneven cuts and a general lack of creativity and style. I decided to try Jamie at Spa 310 on the recommendation of a family member who always has great hair, and it was a great decision! He is a color genius. I have been both blond and copper red with him, and he always gives it great dimensionality and vibrancy. He also does a great job with the cuts. Short or long, he makes it look good with my face shape, and it grows out very well, so even if I can’t make it in for a few months it still looks good.

I am such a salonhopper, but now I found someone I can officially call my hairdresser. Maya at Spa 310 does a fantastic job. She always styles my hair in such a way that flawlessly is what I a) asked for, but a little better; and b) Looks GOOD. They sell Davines, which is the motherlover of all haircare products.
I have yet to try out their facials, but one day when my bank account permits. One day.

My husband and I both get our hair cut here and absolutely love the stylists we see at Spa310. We’ve never left this salon disappointed and always end up getting quite a few compliments on our hair. Also, if you have naturally curly hair like I do, this is definitely the salon to try. The staff is amazing – talented, friendly, welcoming and not overly pushy when it comes to buying their product line (which is amazing, BTW).

It’s a great surrounding, comfortable, and relaxing. The staff is genuine and extremely knowledgeable. It’s nice seeing the business grow throughout the last few years and I’ll be a client for life.
The products are fantastic, as a skin care and product whore, I’ve tried everything and can write a book about it. The hair product line is the only place you can find it here in Richmond, I’ve lived in major cities, and am used to premium products– I’m glad I can find Davine’s here.
I would definitely recommend.