Seredni Tire & Auto Center

I keep trying to like this place because it is so conveniently located, but I can’t. It’s a mess and you’ll realize this when you walk in. There’s an old lady behind the counter that they call «the dragon» lol, and she is constantly getting on the workers at the counter about screwing stuff up. It’s actually kind of funny. It’s like one of those family business reality shows. Anyway, the past few times I’ve been there they haven’t been able to see me, which doesn’t help me any. I only have one car so it’s not like I can drop one off and patiently wait. I need this P.O.S (Honda) to get to work.

This place is one of the few I trust NOT to find excess charges, only one complaint is a little pricy but they have my trust, I have been going to them for years, seriously ask for AL. he is a little deaf but totally honest

Where to start? Horrific? Terrible? Awful? Horrendous? It is very hard to start with the proper word so I will just choose them all and move forward. So they completely botched my repair that they asked to do for me when I came in for an inspection months earlier. I had budgeted about 350 bucks for this repair so it was an investment in keeping my car on the road and always service this car at proper intervals and am a little anal about it to be honest. So they take my car to replace the exhaust gaskets. It is a 3 to 4 hour job that requires a good amount of skill to perform. They finished at the end of the day and left my keys and car parked for me to pick up after they closed. First off, this is a Good Year franchise and it stinks of smoke inside. It is dirty but at least they have a TV and Wifi so I won’t complain much more on the ambience of the joint.
I pick my car up and quickly figure out that something is wrong. It is driving like it has lost major horsepower and it is a turbo so I figure they must have done something to unhook the turbo and forgotten to hook it back up after? I am not happy but figure it was an honest mistake and I will take it back the next day and they will fix it. I wake up and call them and they tell me to bring it back in and they will fix it. THREE HOURS of waiting later, it is «fixed» I am told. Needless to say I have lost all confidence in them and have no intention of ever using them again… at this point. But wait, it is far from over… the following Monday my «check engine» light goes on so I am near my Volvo specialist and call him to take a look at it. They put it up on the lift and take me out to look under the car. They tell me there was «no oil left on the dipstick» and that the repair done by Seredni was totally botched resulting in the O ring being torn and oil shooting out from the turbo charger return pipe that feeds oil to the turbo. Basically, they yanked the turbo charger around when they were doing the gasket repair and tore the ring that kept the oil inside the engine. This was documented and cost another 127 bucks PLUS an oil change I had to do as a precaution. Needless to say I was not happy.
I went with the receipt from Paul’s Volvo BACK to Seredni again having now taken up two full days on needless car repair issues. I showed them the diagnosis by Paul’s Volvo and they resisted, then called Paul’s to see what they had to say. They then came back and said they were putting the car on the lift so the mechanic who botched the job could see «if he thinks it was possible for him to have split the O ring and caused the oil leak» I am not sure what to think at this point but play along hoping they come to their senses and realize they messed up… big…time. Well the owner comes back and say, «yeah we did it but I am not paying for the repair» I ask him where his logic is in this and he tells me «you should have given me a chance to fix it, we have a two truck and could have come and gotten the car «etc. I look at him with my best, «are you nuts» look and he just looks at me. I ask what he intends to do now that he has wasted so much time and fully knows they botched the job. He tells me he will pay half. I am no idiot, I take his check and am willing to just let it go until… and this is the clincher… he says «Sorry about that, but we really don’t like Volvos or VWs much here» At that point I went to my bank to cancel the original charge and start an investigation. Idiots!!! DO NOT GO HERE OR ANY OTHER SEREDNI TIRE, they are clueless!