Pleasants Hardware

Still an excellent store, disappointing only in comparison, I think. I feel less welcomed [not less welcome, just less actively welcomed] than in the sister stores in the area, as if the employees aren’t entirely certain what this yoga-​panted person is doing there, and aren’t quite certain how to ask. They’re still polite and helpful, though, and the goods are still the same, the experience was just less overwhelming.

I went into the store with my two girls, both under 4, and needed a hack saw and door knob since we had locked ourselves out of our house
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The older gentleman that I spoke with was extremely kind and very informative about what exactly I needed and where everything was.
I don’t think I would have gotten anywhere near that kind of service in a big box store.
I’m very happy we have this store close by and I plan on using it for all my future projects.
When I’m not locked out of my house.

Hands-​down the best customer service I have ever received at a hardware store. The staff are incredibly knowledgeable about every item within the shop and have a solution/​advice to resolve any repair-​related issue.
Although slightly pricy, the staff always have their customers’ best interest in mind.
Case and point: I needed a jug of Bona wood polish, yet it was a few bucks more than Bed, Bath and Beyond. As I was reluctantly handing my credit card to the young man at the register, the manager (owner?) comes around and tells me to hold off on buying the polish, as a storewide sale was starting the next day.
Upon my second visit, he coached me through the best way to install a hook in my dining room to remedy an ill-​positioned chandelier. Even though it was closing time, he didn’t rush or hurry me as I asked questions.
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Pleasants is so much less intimidating than Lowe’s or Home Depot (though I do love the HD), and the staff is helpful and friendly. I’m a huge DIY-​er, but I’m not much of a builder or tool person. In fact, my bf likes to remind me of that one time in college when I hammered screws into the wall… yes, I thought they were nails, and no, I don’t think he’ll ever let me live it down. Suffice it to say, I can look like a deer in headlights when I’m in a hardware store.
From the first time I perused the shelved at Pleasants, I felt like I could easily find what I was looking for without being completely overwhelmed. It doesn’t have the warehouse feel of giant hardware stores, and for that I am grateful. The staff is always super friendly and knowledgeable, and I don’t feel like an idiot asking questions. I’ve got the paint scene covered, but when it comes to tools I am totally at a loss, so I definitely have questions when I’m on a hunt for something specific! Perhaps my favorite part about Pleasants is that I never feel like everyone’s staring at me. I get that I don’t always look like I belong in a hardware store, but I can get down and dirty with the best of ‘em… so don’t judge by appearances!
This weekend I was on a hunt for cornhole boards and knew that Pleasants carried ready-​to-​be-​primed-​and-​painted sets. A staff member carried one of the boards to checkout for me, and then also carried it out to my car (despite not being asked to do so). I wasn’t expecting that, and I really appreciated the help! Yet another example of why I prefer to frequent Pleasants when I’m in the midst of a furniture or craft project.
Thank you, Pleasants, for making the hardware shopping experience much less taxing and much more enjoyable.