Dutton Equipment Repair

I had confirmed a scheduled date and appointment time with Dutton for ¹⁰⁄₂ for 8a. m for preventative maintenance on a heat pump unit. They called at 7:59 a.m. the day of the appointment to say they couldn’t make it after I had already taken time off from work so we then rescheduled for Fri ¹⁰⁄₉ 8a.m. Dutton showed up on the wrong day and time on Thurs ¹⁰⁄₈ at 8:30 a.m. while I was working and I told them if they didn’t need me to be outside to go ahead and complete the work. The workers then left with no notification and I could clearly see by the condition of the unit that they did not complete the requested work. I called back to complain about the incorrect date and time and about them leaving without doing the work and I was given absolutely rotten customer service by their managerial employee Valerie. I asked to speak with her supervisor and she refused to give me her supervisors name after repeated requests and hung up on me. I called back and finally a different employee gave me the information I was requesting. After speaking with the supervisor Debbie, I was waiting to see if they were going to show up this morning as we had previously scheduled and they did not but instead sent a misleading and untrue email to my landlord. I don’t care what their better business rating states, as they love to tout that! In this case not only did they drop the ball numerous times, they provided terrible customer service and lied. Buyer be ware!!!