Dominion Chevrolet Buick GMC

Excellent response best price
Fast 804 512 3121 iPhones and iPads
Mobile Came quickly

I’ve been here twice now and it’s been a mediocre experience at best. I first came for an oil change and my car ended up leaking on a new drive way. The second visit was for more work with the recall so I scheduled an apt. You can only get services done during the work week and they won’t schedule after 3pm so expect a day off work. Even with my appointment my car took an hour longer than expected.
It’s just not convenient here. I will say the people were nice and so is the waiting room.

Lets start by saying that this review is for my girlfriends car (2007 Cobalt) and not mine, although I was involved from the very beginning. 2 months ago my girlfriends car had an issue where the key was stuck in the ignition and would not allow the car to turn off. She drove it over to my house and I unhooked the battery and pulled the fuse for the fuel pump so the car would turn off. The following morning we decided to take her car to Dominion Chevrolet because they had an Enterprise attached to them, and since this is a recalled part they would put her in a rental car free of charge. We got there and everything was great service was friendly, fairly quick and generally a good experience even though I couldn’t find a parking spot for my car. They tell us it will be several months back-​ordered and she gets a free rental car (Great). She gets a 2014 Sonic fully loaded and was completely interested in buying one when her car finally died. she gets a call on last Tuesday (⁷⁄₁) that she must pick up the car tomorrow or she would start getting charged from the rental car. So Wednesday morning she drives the car in and picks it up. Yet again great experience she claims although she was sad to get back in her Cobalt. on her ride over to my house she notice her windshield was dirty and went to spray down the window, and no windshield wipers. Once she got to my house I told her it was probably just someone forgot to hook back up the wires in the steering wheel (she didn’t tell me the washer sprayed fluid). She takes it back in on Thursday morning and they tell her it is going to be several hours to diagnose the issue. They instantly determine that it isn’t their fault they had hooked up the wires, and tell her it will be $ 100 diagnostic fee and more time for them to find the actual problem. She reluctantly agrees (shes in grad school to be a teacher and is now running late for class) as she knows there is a tropical storm that will probably bring wind and rain to the area. An hour and 45 minutes later they come in to tell her that her relay for her windshield wipers is missing, not there, rusting the whole nine yards and it can’t be there fault because rust is forming (rust will form on an unprepared surface in hours). The windshield wipers worked before that time and should not have been stolen; being it is a $ 15 part and they would have to ignore the hundreds of dollars of stuff in the car that were untouched. As a mechanic (and her mechanic) I can also tell you the first step to diagnostics in this case would be to check the fuse (beside the missing relay), the relay and then continue to dive deeper. I didn’t do this because I assumed they forgot to hook the wires up. That took them an 1:45 and made her miss class. They then handed her $ 150 bill that she got down to $ 80. There is only one conclusion I can properly make from this is that because of the recall and the $ 1000 rental car bill they got they are attempting to make some of their money back and pulled the relay out themselves in hopes that it would be brought back to them. I will never go back to them again, and after my Impala and her Cobalt dies we will no longer be buying GM products.

I had a great purchasing experience here. Great price for the exact used vehicle that I had been looking for. They gave me the Blue Book value for my trade in with very little haggling. However, I had a horrible experience with the service department. I needed to replace the transmission in the car that I had purchased there 6 mos. previously. They told me it would be ready 2 days later, it wasn’t. They never called me to update me, or ask if I needed a courtesy car/​rental car. I called GM customer support to explain my problem with the transmission and they told me that someone would call me from the dealership to offer further assistance. No one ever called from the dealership. I called GM customer support again, and they told me that the same person from the dealership was supposed to call and tell me that they would take $ 50 off of the $ 3000 transmission. (There’s a long story about the documented problems with the transmission in this GM vehicle that is not the dealership’s fault.) When I picked up the car 2 days after they said it would be done, no documentation of the warranty on the transmission I had just purchased. I had to ask the very nice woman at the counter to put it on the invoice. The pittance of $ 50 that was supposed to be on the invoice wasn’t there. There was no documentation of exactly what transmission they put in the car. I had to call the Service Manager to request all the information that should have been given to me in the first place. In talking with GM customer support and the dealership, the person who was supposed to be taking care of the issue had the same name, but was given 4 different job titles during my conversations with them: Customer Experience Manager, Service Manager, Service Adviser, and District Specialist. 4 job titles that apparently had nothing to do with the ability to pick up a phone and call a customer. Of course I received a prompt phone call from the elusive employee after speaking to his superior. He was apologetic, but the damage had already been done. Aside from the disastrous communication issues with this dealership, the counter staff, employees, and mechanics are all very nice and helpful. The waiting lounge is large, comfortable, offers free beverages, TVs, and chargers for electronics.

I just purchased my second vehicle from Dominion. Sales and service department are both wonderful. I’ve never had to have anything but routine service done on my vehicles but I can get an appointment quickly and am always finished in a short time period.

Great service and for being attached to a dealership really great prices. They just remodeled so the lounge area is great free coffee or tea AND soda. Make an appointment though because it’s very popular. The only negative is that after going here for a while I assumed that everything was hunky dory, but was displeased with finding out that my tires which would normally run on 30 psi were running on 12 psi and as such wore irregularly, therefore wearing tires prematurely.