Cross Creek Nursery & Garden Center

This is my favorite nursery. They have unique, healthy plants and the staff is so nice! I searched all of Richmond for a mock orange bush, and they had them! Better prices than great big Green house, and better service.

This is a complaint about their work crew. Just yesterday they finished doing work for our next door neighbor, and before they left, they blew all the leaves from our neighbors’ front yard and driveway into our drive and yard. Then they departed.
Our neighbors would be horrified, so we’ll just clean up Cross Creek’s mess and say nothing. But honestly, how lazy can you get?

I hate to say it, but I honestly cannot stand this place as a retail store. I dread going here, but there are one or two must-​have items that you can only find online otherwise. I would imagine that they do a great job with landscaping, but the retail portion needs some serious reworking. They rarely put prices on any of the pottery items. They sometimes put prices on the shelf in front of the item, but they often put their entire stock of an item in the wrong spot. This is an issue every single time I go, and it is beyond frustrating because the place is always packed, and the workers are always overwhelmed and racing to and fro. Just the same, however, they are always friendly and helpful. The other issue is organization and stock. The items aren’t priced, and they can’t even tell you if they only sell one size of the item or if it’s sold out because the shelves aren’t ever properly marked. If they would have one spot for each item, then it would be obvious because an empty space would entail an out-​of-​stock item. They don’t have a unified organization system for stock, so who knows.
Checkout is a true disaster. You have looong lines and only one person actually checking out at the register. Why is that? Because there are soooo many price-​related questions and often stock-​related questions too that they are always having to call in help. Yes, call in help for pricing too. I have seen them have to radio in assistance for pricing, people. Since so much is untagged, just imagine how long it would take to ring up a long line of folks if most of them have untagged items. No fun. Don’t even think about asking a gardening question because they’ll have to call up someone on that, but they’ll just talk by radio. You won’t actually get to talk to them yourself. Frustrating.
The overall organization of the place is annoying to me as well. Things just seem to be all over the place, especially the pottery. They just really need work on more seamless flow and a clear organizational pattern from one item and one zone to the next. They are getting better with having more unique plant varieties, but that can still use some work too.
A visit to a nursery for a gardener should be exciting and pleasant. This place stresses me out. Thankfully, at least the people are nice, but if they are clueless about everything, that doesn’t help much. It’s not the employee’s fault, so I am always patient with them, but inside I am thinking «is this purchase absolutely necessary?» I have, on a multiple occasions, decided that the purchase wasn’t important enough to put up with the headache, and just left the line and went home. I am generally a very patient person, but this place just requires far too much work to make one small purchase. Cross Creek has major potential, but they really have to shift majorly with marking prices, organization, and staff knowledge. I happily drive thirty minutes away to go to the competition rather than driving less than 10 minutes here.

Even after lots of TLC and proper watering, both the Dogwood tree and the Quince shrub I purchased and paid to have planted by Cross Creek Nursery are dead or near dead. I don’t want to wait a year to see if this poor pathetic tree makes it and I know the quince has not. I am calling to see what response I receive to my request for credit or replacement now. Will keep you posted. Update as of oct: cross creek came and dug up the dead tree and quince and planted another dogwood. They are still tracking down a quince like one I had. The new tree is smaller but beautiful. I am going to ask for credit for price difference and buy annuals next spring. Will update again but so far I am happy with Cross Creek!

These people are the absolute worst. I would under no circumstances use them again. Although they were to plant trees for us, they first brought the wrong type of trees and instead of one type of tree they brought bushes. The trees they first brought were almost dead. The second time they came they brought healthier trees and the correct trees but then while planting the trees killed a harmless black snake in my yard with a shovel because their landscape crew is afraid of snakes. In addition they are expensive, difficult to communicate with and should be in some other business.

As noted in the other reviews, the quality of the products is very good. However, I have found the level of service terrible. I have been a customer of Cross Creek for years, even before it grew into the large business it is now. Unfortunately, the quality of service has not been able to keep up with this growth. Over the past couple of years I have attempted to inquire about services only to be sent to voice mail and have calls returned days later, or send an email only to receive a response that does not answer the questions asked. Yesterday I tried to call about purchasing yard mulch. Once again, I was sent to voice mail. I called back, and the employee took a message — my call was again not returned. In frustration I sent an email from their site which went to the vice president who did call me immediately, and was very decent about listening to me voice my frustration, but never offered an explanation as to why this happens. This morning, I tried to use the option for live chat — around 10:30 a.m. Saturday, only to be on the chat system waiting for over five minutes only to give up. I tried calling again, only to have my call dropped. I think I need to find another business for my landscaping needs. Cross Creek is expensive, and based on my experience with their service, I am not sure that it is worth it. For me it was about convenience and the fact that I have been a long time customer.

These people are awesome! The designer did a fantastic job capturing the design aspect that was missing my bland front yard. The landscapers were equally as awesome, they got a lot of work done in very little time, and their attention to detail was impressive.
When the designer showed me what she came up with she had me meet at the nursery to show me the plants and explained the care and her overall idea for the landscape. What’s cool is that she designed everything with my specific needs in mind. Easy maintenance was the most important for me and she was able to provide color, contrast, texture and year round eye candy regardless of my limiting specifications.
I can’t stop smiling now every time I come home, they really transformed my depressing yard into something fantastic. Worth every penny.

Cross Creek is a really beautiful place, and has an impressive array of flora for sale. The staff is really helpful, and they have some farm animals who kind of hang out in the middle of everything.
The one thing I can’t comment on is how it compares price-​wise, just because I’m pretty new to buying plants.
I’ll go back.

Went there for the first time today, after buying a Social Living coupon online.
I’ve driven by Cross Creek Nursery in the past, but never stopped in. I was very impressed with the creative landscaping. This is arguably one of the most interesting nurseries anywhere. There are two small ponds, baby farm animals (in a pen), and three friendly dogs roaming the premises. They also have a nice outdoor patio w/​outdoor fireplace where they serve hot dogs, burgers & chips on Saturday afternoons, and even a bouncy castle for little kids.
Cross Creek’s selection of plants and trees is quite good, and they grow most of them right on the premises. Unfortunately, this is not reflected in the price. I’ve shopped quite a bit at the Great Big Greenhouse — about 3 miles down Courthouse/​Huguenot Road — and have found their prices to be less on most things… including mulch. And Great Big Greenhouse seems to have more things on sale at any given time.
The staff at Cross Creek is very friendly and helpful. If they weren’t so pricey, I would consider shopping there again. I still might stop by for a burger on their patio sometime.

It always seems like their selection is extensive when you ride by but when I come to here looking for specific plants/​flowers etc. They rarely have what I’m looking for.
Customer service is hit or miss. Some people are really helpful, some are not at all. Seems like you are bothering them when you ask a question (older tall guy that works there).