Best One Tire & Service

If you are looking for an honest and professional tire and auto repair group in Richmond, Best One Tire & Service is the place to go. I was driving my daughter from Chicago to Ohio for the beginning of the school year last month and had the misfortune of breaking down on the interstate near Richmond. Not knowing anyone in the area, I was very uncomfortable thinking about where to take the vehicle and whether we could find someone who would not take advantage of our situation. We had a long wait for AAA to come to us and I researched repair shops in the area. I saw the reviews and called and talked to the owner, who said that if we could get the truck to him before closing he would make sure we got it looked at and fixed. I had the truck towed to Best One and Roger and his team immediately examined the damage to try and help us on our way. I was hoping that the problem was a minor radiator hose issue, but it turned out to be a blown head gasket. On my son’s old SUV it would have cost more to repair it than the vehicle was worth.
Roger called around for us and got us a great rate on a rental to complete the trip, and then called salvage yards on our behalf to get the best price for the SUV. He then allowed us to store the vehicle on his lot until we could get the title and get back to Richmond to complete the sale to the salvage yard. He had one of his techs named Peter drive us to the car rental office, and made sure we were taken care of. Peter spent the whole trip talking about how much he enjoyed working at Best One and what a great boss Roger was to all the crew. It really impressed us how much of a family the people at this place are.
In all, Roger and the team at Best One made a very difficult episode easier for my daughter and me. They were honest and professional and really went out of their way to make out of towners feel welcomed and taken care of. I would recommend them very highly.

Was in a bind with a tire driving from St Louis to New York and came across these guys, super friendly and efficient and I am very thankful for their help.

Immediately after moving to Richmond, I had to have my muffler and tail pipe replaced. There weren’t a lot of reviews for any of the local places, and those that existed were either really good or really bad (sometimes for the same place). I, somewhat randomly, went with Best One because they had a website and some good reviews, including the one here. Overall, I got pretty good service. I was able to request an appointment online and it was confirmed the next day. The place was clean and the staff seemed friendly and pretty helpful. I ended up paying $ 150 for both the muffler and tailpipe, which is more expensive than I was expecting. I can’t really compare it to other locations in town though, so I don’t know if that’s the average cost here in Richmond. Only weird thing was that they had to take my car off-​site to have the muffler welded on. I didn’t really have a problem with it, but if you’d prefer to be within sight of your car, it might be an issue. I would go again for future problems and I heard them quote a pretty good price on an oil change to another customer.

Best One has really friendly, quick service. When I had some trouble with the transmission mount and a belt on my 1994 LeBaron, I took it in. They fixed it right up within a day, for only about a hundred bucks, and took care of my oil and fluids too for a cheaper price (about 29 bucks) than the jiffy lube. I had graduated from Earlham about a month before I ran into the car trouble, and they gave me the Earlham discount anyway. If I still lived in Richmond, I would take my car here every time anything needed to be done.