The Home Depot

Btw this was never resolved. The responding gentleman emailed me and when I responded, I never heard from him again. Are you guys seeing the pattern here? Are you transferring my complaint to another department?
BTW when you order a specific size door, it should be just that. Not two inches shorter. And when I questioned the employees there, they told me that all of their doors came two inches shorter. Excuse me???

It’s a nice fresh home depot. I generally have pretty good luck finding what I need, and getting help when I need it.
We recently moved, and seem to have a whole bunch of projects underway at any given time anyway, so I spend a lot of time at home depot. I like to research online before going to the store, and the home depot website is also pretty easy to navigate. I’ve had good luck with them having items in store that the website says are there, so that is a bonus in my mind.

I’ve been here two days in a row and all the associates have been awesome. Today this dude named Norm did a backflip out of the shadows and cut keys for me like ninja. Ok, so maybe he didn’t do the backflip but he rocked those keys and helped me while helping other customers simultaneously. Definitely my favorite of all Home Depots I’ve been to and for as useless as I am with power tools, I’ve been to a surprising amount of Home Depots!

They need to up the staff. Had to wait in checkout line to get help from anyone. I was buying a lawn mower and couldn’t find anyone to help me spend my money… really?

Okay, the «rest of the story», after a flurry of e-​mails this morning from Home Depot Corporate and a call from the local store manager I went back and chatted with them. Their plan is to speak to their contractor installers about a couple of things and would look at some customer service aspects and refunded the permit fee (45.00). The bottom line was I didn’t like the change in price and being manipulated into thinking I had no options (sort of like politics– no options). All is «fixed» and when we start the bathroom project we’ll get the stuff at Depot. This time though I am doing the project, no installers next time.

So this is my second favorite store in the TriCities — right after Yoke’s Fresh Market (of West Richland).
My most recent experience regarded getting some lumber to make some signs…
I go into HD about 15 minutes to closing — I have my list — knowing exactly what I want. I pick up everything, including three plywood planks. Then I head to the Cutting Department — success — there’s a HD Associate helping another patron. I wait my turn, then we head to the cutting station. The Associate patiently gets my wood cut to the exact specs — and while doing so, we engage in conversation — regarding personal safety (the benefits of safety glasses) — and he tells me a story about living in Wyoming and an experience where he assisted a neighbor while living in a small town (pop 221 as I recall) — at any rate, the Associate, whose name is Fonzi (yes, like Happy Days!) tells me about how he employed his EMT /​first aide experience to help a man recover and get four fingers from his hand restored after removing them in a sawing accident. He is telling these relatable stories while professionally cutting this wood. I like this guy! Tried to give him a tip, but you’re not suppose to do that — so I am writing this review instead.
Some other reasons to like Home Depot in Richland, WA:
1. The garden center staff are amazing — there is a woman that’s been there in the summers for a few years — Carol — really knowledgeable plus personable.
2. The staff in general have been consistently helpful — always willing to help /​go the extra mile to ensure that I get exactly what I am looking for to complete a project.
3. The prices are reasonable, in particular on plants and solar landscaping lamps.
4. Selection is large (something like 400 million items — slight exaggeration).
5. I really like the Garden Center — in particular, in the Spring — so much to choose from and the prices are reasonable.
6. The availability of the 1.5 ton cargo truck — I’ve used this a few times to haul 8000+ pounds of landscaping materials… nice!
7. The Staff know their departments — and can offer alternative design /​materials /​thoughts in the context of my projects.
8. I have not experienced long checkout lines — staff are quick to open new registers.
9. The ease of making returns.
10. They must have a good interview /​screening process because the staff are really on top of their game in terms of customer service (yeah, I mentioned this earlier, but HD really excels in this area).
In short, I really enjoy the HD shopping experience. And I would like to mention Fonzi from the Lumber Department in particular — he is a wonderful human being. I would hope that management makes an effort to offer personal congratulations to this person for his outstanding customer service.
Well done Home Depot of Richland — you have a lifetime happy customer.
Cheers!

These people are 100 times more knowledgeable and helpful than any Lowe’s store, PERIOD! They know what they are talking about and are helpful above and beyond. I am now a loyal Home Depot customer for life and will hopefully never have to step foot into a Lowe’s store again. I wish they had a Home Depot out in Pasco on 68 instead of west richland.

THE SITUATION:
I was super tired after a graveyard. My new bed was just delivered (forcing me to stay awake for the delivery). Movers noticed I didn’t have support under the center of my bed frame. So, a little project was required.
THE PLAYERS:
A Sleepy Señor Sleepington & The Home Depot
THE SOLUTION:
I had to buy some lumber. Nothing complicated, but I needed to buy some extra flats and supports for the new mattress I was lusting to sleep on – PRONTO. I took measurements and was ready to make this little job go fast. I just hoped I wouldn’t have to buy a saw (cuz I’d probably only use it for this one job, and then probably only end up «playing the saw» in my soon-​to-​exist redneck band).
After picking out my lumber, I saw a Cutting Station: YES! So, a saw wasn’t purchased and within 5-​min I had many pieces of wood ready to go!
PROBLEM SOLVED! (I was slyly sleepily snoring in no time!)
NOTE TO THE DUMB (i.e. me):
Buy the cedar! A 10′ piece was $ 10. I saw the maple listed at $ 2, and thought, «maple it is»! It wasn’t until the wood was cut and I was rung up when I got the $ 50 surprise! Yeah, the $ 2 pricetag was by the foot! D’oh. This is why I shouldn’t make hardware store trips!
Who cares, Home Depot hooked me up and I am soundly sleeping now. :)