T & T Automotive

Squirrel is a prince!!! He found me with no problem at Mall of America and got me into my car in minutes. He is courteous, professional, an expert at what he does and deserves a big raise. Go Squirrel!!!

After a long day of traveling back to MN from the East Coast, I just wanted to get in my car and go home. Unfortunately, my driver’s side front tire was completely flat. AAA conscripted T&T to help me at the Park and Fly. Squirrel was there within 20 minutes [I was told it would be a wait of anywhere from 45minutes to 1hour], drove me back up to my car, and gave me all of the available options for my tire– fill with air, replace, put on my spare etc. He was very helpful, kind, and efficient in his work. Thank you, Squirrel!

Appreciated previous reviews so I went in to see what the fuss was about after my car started making some interesting noises.
Mike was very helpful.
I called ahead too see if they could fit me in without an appointment and they didn’t charge me to simply look and listen for what my issue was. Not pressure to fix anything on the spot. Loved the small town, honest feel amongst city bustle. Will definitely be going back… let’s hope I don’t need to. :)

Very disappointing.
Higher than average rates and inept tow truck operators.
The delay was staggering. I called at 11:30am and was initially told 2 hours. With no call back, the time came and went. I called again and was told an additional hour. With no call back, the time came and went. I called again and was told it was too hard to tell how long it would be. It has been over 4 hours by then. I called again and was told it would be at least 2 more hours. At this point I gave up.

Jordan’s the best. He’s very patient and detailed. He always calls to review what’s needed before working on our vehicles. I appreciate that the shop is local and that the service is always very personal. We live a block away so it’s extra convenient for us, but I’d travel farther for the level of care we always get at T&T.

I had spent 2 hours just sitting at a different shop while they tried to figure out what was wrong with my car. After endless time in a crappy waiting area, there were no solid answers, just a recommendation to replace a pump that had already been replaced twice in 6 months. And they didn’t even have a quote ready for me. I knew the pump was not the issue, so I called T & T. They didn’t have any appointments until later in the day but asked me to drop the car off and they would look at it as soon as they could. Jordan was super friendly when I dropped my car off. He listened to what was going on and assured me he would find the cause of the problem. He also offered my a ride home (which the other place didn’t do-​even though they advertise that they will) Jordan called a little while later he had found the issue and fixing it did NOT involve replacing the power steering pump (shocker!) He had prepared a quote and was going to try to get the parts needed by 3 and hopefully have my car fixed by end of day. I had prepared to make my way to work the next day without my car because I wasn’t expecting they could have it repaired that day (for those of you who don’t know, it is hard to get parts delivered on time and end of day is always busiest) I was surprised and delighted to get a call at 5:30 that my car was ready to be picked up.
When I went to get my car, he brought me back and showed me what parts had needed to be replaced and why-​I truly appreciated this, I feel it elevated the level of customer service. I know, though, that his motive wasn’t to increase perceived value– he did it because he genuinely wanted me to know that they hadn’t replaced anything unnecessary. I don’t think I have ever left a repair shop smiling, but I definitely did that day.
I can’t say enough good things about my experience with T & T. Jordan was nice, straight forward and best of all-​honest. So glad to have learned how great these guys are! I will never take my vehicles anywhere else.

Our van broke down in the parking lot at the airport and these guys quickly came to our rescue. Mind you, I know NOTHING about cars and I called before hand and they very nicely talked me through what to do for trying to jump the van and steps to take if the van still wouldn’t start. We called for a tow and they came very quickly, like 15 min max. The towing dude tried several things to get our van started (determined it was probably the starter that was out and knocked the starter a few times… I don’t really know what he was doing, but he tried to save us $$ on a tow). Once he got in the vehicle he saw that it got switched to second gear (we’d backed the car in the space so we must have bumped it while we were messing around with stuff… it would’ve been in reverse if we were truly idiots the whole time). Either way, that was embarrassing. But he got the van started saving us $$ on a tow and allowing us to procrastinate on the repair. Charged us $ 45 for the service which isn’t so bad I think! All in all, I was impressed with how nice and quick the service guys were.

Vary friendly gas Station and well trusted when it comes to doing repairs. Every time that I have left my vehicle at their shop, I am confident that they will only charge me for the parts that I need and they don’t scam people to get more money. The price of gas is always at the lower price that you will find around town.