West & Sons Towing

Highway robbery.
I was trying to think of someone with worse ethics than West & Sons — and I’m pretty good at thinking — but at this moment I cannot think of anyone I’d rather not stop in to see if they have a public bathroom.
They want your money. They will take your money.
They’ll leave you sad and disappointed, with a half filled out receipt from «Bob» just in case you ever try to figure out how you just got jacked for $ 300.
Smile when you hand that oaf your debit card, foolio!

I needed to have my boyfriends car towed from his office to an auto shop.
The person who answered the phone was not friendly, I asked for a round about price, and they said $ 89 for the hook up fee plus $ 4.50 per mile. Definitely not the cheapest place, but I really didn’t feel like calling around so I went with them anyway. He said they would call when they were 15 minutes from the location.
The driver called and told me he was 15 minutes away, and I met him there.
He was SO nice. SUPER fast, and efficient. I’ve used tow services a few times, and he was by far the nicest I’ve ever dealt with. Literally the fastest. From the time he got there, to the time we left, I think it was like, 10 minutes tops.
I wish I could give them 5 stars, but just the unfriendliness of the the guy on the phone, that’s what kept me from that extra star.

Epic Fail, disrespect to a Woman…
Matt was Unprofessional…
DO NOT recommend using or hiring West and Sons Towing…
Today my wife got a flat tire on a busy road. She was trying to use a local business and called them (I would have done the same) they get there and tell her they have to tow the car out of traffic (this I Understand) so they towed it to our house 1.5 miles away. They dropped her and the car off and told her she could change the tire… REALLY?
I called them and asked them why would they leave her to do it on her own? (not that she can’t but???) Matt didn’t know?
I said if you were out of town and that happens to your wife would you be happy? Matt of West and Sons paused then hung up the phone…
I called back and asked if they were going to finish the job we called them for? Matt said we did and if you want the tire changed now its another $ 85… That price includes the service call too I guess.
I have used them for many thing over the years… Its sad that West in Sons has zero customer service. I no longer will use them or recommend them for anything!
My wife did say the driver was nice. I feel he is nice not very smart when it come to business. He could have been the hero of the day and up sold her for a few extra bucks and changed her flat tire… Nope not today…
When I called the dispatch they could have said hey we will send them out to change the tire and waived the travel fee and still charge for the changing of the tire. Nope not these guys…

Absolutely fantastic! The gentleman who came to tow my conversion van, I’m sorry, I can’t remember his name, was excellent. He was there in about 8 mins, was extremely nice and took extra care with my van that has a ton of after market low to ground plastic pieces! He was very thorough with everything he did and got me to the Les Schwab with no problems! Thank you so much! If only all businesses ran this well!

James and Jason are awesome! They always will do what they can for you and treat you right. Fair prices and great service! You can always call on them ²⁴⁄₇. You won’t feel as you are a bother to them like most places.
Give them a call when you need a tow!