D & D Floor Covering

Called them to redo carpetting in our new house. They are beyond unprofessional, came four hours late beyond their scheduled time, terrible communication, and don’t provide an itemized breakdown of charges… So literally pulling numbers from their behind to charge whatever dollar amount they feel is profitable to them. The way they run their business and treat their clients, you should take that money & go elsewhere to be treated well & respectfully, and most importantly, not feel cheated.

This review is based solely on customer service from Mitch, one of the sales person there, so not really on the hardwood we were planning to get. We just wanted to say that Mitch came on time for our estimate and explained everything thoroughly. When we dropped by to look at the floor selections, he was there to show us everything. The rest of the staff there also seemed very nice as well. After we had selected a floor for an estimate, our estimate was sent out the next day listing everything clearly. Throughout this whole process, Mitch was always informative, courteous, and prompt. We only did not go with them because of time, so we opted for a contractor who could come in earlier and charge just a little less (a liiiittle bit). (To our regret, this contractor was a huge headache due to extremely poor communication and scheduling.)
So take this for what it is worth because this is not for actual installation, just communication and service before it.

We’re repeat customers of D&D.
Actually, a lot of my family has used their services over the years. Recently, we hired them to redo portions of a large section of water damaged laminate hardwood (Pergo-​like) flooring and also to complete the transitions between carpet to laminate and along door sills. The end result is very impressive.
About a year prior, they laid vinyl floor in a small bathroom and were in and out very quickly and the quality of work was well worth the price paid.
We’ve been impressed by their professionalism, their work ethic, expertise, and the wide-​range of product they’ve got access to, to meet your specifications and needs as a homeowner.