AT&T

AT&T is NOT the same without MARSHALL!!! Bring him back, I will never come back into this establishment until Marshall is back. He is the reason I even have service with AT&T because he gives the best customer service and actually cares about his clients.

Some of the slowest service I have ever seen. Almost unbearable, employees don’t seem to have any idea of what they are doing.

DESIREE ROCKS!!! I was activating and new phone, dealing with barking dogs and parking lady wanting to give me a ticket. Desiree was patient and helpful. She even helped me with my old device which I’m giving to my mother in law and my iPad which I was struggling with.
Thank you so much!
If you are slightly challenged with technology, go see Desiree. Even if she doesn’t know the answer she will find out for you.

I recently got my iPhone 6 at the south center AT&T on Tuesday. My iPhone was having problems sound when I was calling people, I came in last Saturday night and right away was greeted and my name was put up on their list. 5 minutes later the man came up to me and asked me what I need. I asked him if I could exchange my iPhone for new one. He asked me if I tried the volume and I said yes. He then took out his phone and called my phone and starting to talk to me. He then left and came back to say if I wanted an exchange I would have to go to Apple which made no sense whatsoever sense AT&T gave me 14 days to exchange my iPhone. I went to the Apple Store they told me the exchange would have to go through AT&T. I was beyond frustrated and annoyed at that point! I went to the AT&T at the mall and all they needed to do was change SIM card which took 2 minutes. The guy there asked me if the landing place asked about my sim and I told him no and he was shocked at my response. I will never be returning to this AT&T location ever again! They gave me false information about their policy and didn’t even know how to follow simple directions such as asking me questions about the phone.

Amazing customer service from salesman Shinjon Herd at this location. Very helpful and courteous, he made for a great shopping experience. His patience laying out all of our options for plans was greatly appreciated.

Getting a family plan and and upgrade. Short wait and exceptional service by Alexa. She went over all the different plans and options to include cost differences. By far the best cell phone experience my wife and I have ever received.

I came here to return a phone case and the guy who checked me in said I was number 5 on the wait list. He said if I ended up waiting too long, he would help me himself. Really… all I had was a case to return, why couldn’t he take the 2 mins to do it right there. All he did was just stand there holding an iPad observing the store and when someone would come in, he would check them in. I waited OVER 20 MINS just to return something and still didn’t get assisted so I ended up walking out. Are you serious atat? The customer service here is absolutely ridiculous. I won’t come back to this store again. Other atat stores I’ve been to were much faster than this place.

This place is always under staffed. I have been waiting for more than 30 mins in the store and there was only 1 person in front of me in the line the whole time. In other word, the line does not move at all. Here we are having 13 groups of customers and only 3 to 4 staffs helping. I am really about to leave the store. Don’t come to this store if you have better choice in your area. This is not a only time experience but multiple situations I will update my review if customer service is significantly bad or excellent. But it leans toward to the down side with my previous experience that even the store manager does is not very skillful when it comes to customer service.

I was very impressed with how well I was treated here. Christopher helped me and was fantastic. His enthusiasm, attitude and energy were all what I expect to see at the Four Seasons or from someone who was enjoying being there for you. Also very pleased in the efficiency in getting my request addressed.

Amazing! Our entire transaction was spent laughing and truly enjoying our experience! We added a new line to our family plan and utilized the next program for a new device. Not only was the rep Marshall thorough, but went above and beyond to make sure everything was smooth! Between his peers and manager Thomas, we were given some of the best service we’ve had In a very long time. It was refreshing to say the least, especially since our first stop was at the new Fairwood location. because it’s much closer, we thought we’d give it a shot, what a disappointment! Simply because of the initial unfriendly interaction and lack of enthusiasm we turned around an left immediately. Thank god we did! The Renton landing team is truly exceptional, they are knowledgable and very helpful. It’s worth the drive, I promise!

Wonderful staff and apparently they just got a new manager. I was greeted immediately, was helped by a young lady and got my new Galaxy S4. She helped me set it up and transfer my contacts. The sales person offered to do an account review and found a way to save me some off my bill. I even found out about their new home security plans. Great experience and I will definitely be going back anytime I need more help!!!

8 year customer. Cautionary tale of how a cell acessory purchace can taint an entire customer experience. I am giving 3 stars to ATT management protocol.
Relocated to the Renton area. Eligible for an upgrade. Signed up for a Galaxy S4. for a 2 year contract on a Saturday. Purchased case, charger and screen protector. First tech was really nice, used the in store technology and quickly got my order ready. I needed to back up my i phone so i put the items on hold and she gave me her business card and i said i would be back in a few hours.
i returned to the store about 2 hours later. Again a really nice employee walked me through the rest of the upgrade process on behalf of he Co worker who was at break. When it got to applying the screen protector, she dis not have the right tools to apply the protector. Used my credit card and her name tag instead. Kept commenting to her Co worker how she wished she had the tool. Tech said that in 24 to 48 hours the protector would be virtually invisible. All the staff said to come back within 24 to 48 hours later if there were any problems.
48 hrs later. Protector shows visible and tactile rips where the tech tried to smooth out the cover. I work from 6 am to 7 pm. Drove 30 min to store after work. There were four techs and one customer in the store. A nice employee told me that a manager needs to approve the $ 30 screen cover replacement and they never work past 6:00 pm. He suggested I «Come back on a weekend»
ATT. Empower your employees to make decisions. Any funds you invest in trainimg staff is wiped clean if you don’t allow an employee to make a judgment call on a $ 30 accessory for a customer that pays several $ for a cell agreement. Maybe you should have a decision maker on the staff until closing time at your locations.

Store will not honor my contract discount when stores in other state do.. Honor your own contracts!!! Sales man lied to my face.

It is an ATT store.
The employees are paid on commission, so you will be asked «Are you ok? Do you have any questions? Can I help you» about 5 million times. I understand this is the status-​quo at places like this, but it is sort of creepy to be stalked in such a small store. The employees here ~are~ nice however and I feel if i did have particular questions on a phone or cell phone plan they would have a ready answer for me.
I really just wanted to physically play with a phone I have had my eye on, and besides the «occasional» …“are you ok?” questions I was given free range of the store.
The store was bright, clean, with a whole bunch of friendly staff who didn’t have a need to help me, were quick and efficient in helping other customers with their questions.
The store is in a good location too, I mean. The landing has a lot going for it. So if you have a wide range of things to do and cell phone shopping is on that list, not a bad area to go to and check things out.

Ohhhhhh Zach, A&T customer service extrodinar… you knew I was going to review and your witty humour and attempts to downplan your products could not bring me to give you more stars… However, The Landing location, competitive individual mobile plans and of course humour and great customer service like Zach’s jokes will bring me back to this location.