Mabey’s Moving & Self Storage

Update: someone in corporate contacted me regarding my experience and they couldn’t have been more apologetic. They did go out of their way to make things right.

We moved from East Greenbush, having to put our items in storage for ten days. The three man shift arrived on time, worked diligently throughout the morning and had our possessions loaded faster than the estimated time. Upon receipt in our new home, weeks later, a different crew-​four men this time-​again were careful, efficient and extremely respectful. The last move involved transporting the cargo up an elevator and around many corners. With most items unpacked at this point we have not noticed any breakage or scratches/​dents to any items. Once again, the actual move-​in time was less than the original quote. Thank you Mabey’s for making our first move utilizing professionals an extremely pleasant experience all around! We would definitely use this company again in the future.

Mabey’s movers not only destroyed or damaged many of my belongings, the three men who moved me disappeared for long stretches of time when they were ostensibly loading the truck. I called the manager, George Derbyshire, while this was going on, and he told me to «keep track of the amount time they were gone.» One mover was particularly rude and intimidating. At one point he loudly announced that he’d stepped on my elderly dog’s foot. I could not find my dog until I opened the door to one of the empty bedrooms, where the terrified animal was cowering. When I asked this mover why he locked my dog in a room, he didn’t respond. Later, when I was presented with my invoice, it was MUCH higher than the estimate they’d given me. I called Mr. Derbyshire on the spot and he said, «Wow, that’s quite a jump!» He then said I would have to pay it and Mabey’s would then work with me to correct the problem. Why did I pay it? I had three movers in my apartment, all scowling with their arms folded, I was exhausted and frightened, and I naively trusted Mr. Derbyshire. Despite my five months of communication, including several conversations with Mr. Derbyshire in which he promised to «make things right,» my sending numerous letters to him along with 22 photos of damaged furniture and other items (after he specifically told me to email him a list rather than filling out a standard claim form), Mr. Derbyshire stopped communicating with me. After a representative of Angie’s List contacted him, he left me four telephone messages in one day, saying he would talk to me about «making things right.» Angie’s List intervened again, telling him he needed to communicate with me in writing, and he refused.