Waste Management

How hard can it be to have a recycling schedule available by neighborhood?
Phone number is not readily available on website, when calling it really only wants you to pay your bill and its nearly impossible to ask a question.
To find out anything on the website you need an account number… doesn’t help much if you just got services or don’t keep paper bills handy just for the fun of it.
MAKE COMMUNICATIONS MORE USER FRIENDLY AND NOT A BARRIER

This is terrible! They keep skipping my home leaving my Trash! It is now Thursday and they are of course closed due to Thanksgiving, but in a week when they come again it’s going to be over flowing! Then they won’t take it all! This company is bad! It’s a complete joke!

as I live in a hoa and have absolutely no control who picks up my waste and supposedly my «recycle» (what a joke…), I continually put out my trash on my trash day either very early in the am (6am or nite before) as well as my «recycle» (again, what a JOKE), I have NOT had my «recycle picked up in over a month and I had to hunt down the trash driver and demand he go back and pick up my trash, which was in the correct container, correct location (he just chose to ignore it). This so-​called company is a farce, a joke, and now I am left with lots of recycle that I am still trying to find out how to deal with… this company (?) SUCKS…

I’ve been Waste Management’s customer for two months. I’ve already experienced 4 (FOUR!) customer service failures. First, they told me the wrong week for recycling pickups, then they told me to leave my can out and they’d send a truck by, then they told me they’d email me the recycling schedule, they they told me they’d suspend my account while I was out of town and issue me a credit for 4 weeks’ service I would not receive. None of these problems was corrected until I had made multiple calls to WM customer service. I’m still waiting for my credit, having contacted customer service when I got my first bill and found the error. This company has a monopoly and doesn’t give a damn about customer service. Can anyone tell me where I should take my complaint? There must be a government regulator or contracting entity somewhere which is responsible for giving Waste Management their monopoly.

Another zero star rating. I sold my house and continued to receive bills for that address. Fortuately, the new owner of my old home eventually paid the balance in full. To top off this insanity, I received a bill from Waste Management for a 15 $ account cancellation late fee. I hate them and I’d rather pay someone to burn my trash in my driveway if that was an option (it’s not).

I would love to give them zero stars. They do have a monopoly on the city, state and country. Its total BS. When you call the number you could be talking to someone in Florida. Customer service sucks. Still waiting for my garbage to be picked up. Have called everyday. Tomorrow going down to Vassar. I am sick of them. I wish someone else would start a service I would pay double to have good service. I loved Reno Disposal there was never an issue.

Worst waste management and customer service ever ! It is more important for Waste Management to be «correct with their policies «- than to give Excellent Customer Service. Monday Pick up day… They Missed me, I saw them, they saw me –and knew they missed the can– they couldn’t back-​up the truck– against company policy– They had to «continue on the route as it wasn’t fair anyone else «- Seriously??? This is a joke. I had to call the customer service, make a request for re-​pickup, They have 24-​to 48 hours to comply. I loved Reno Disposal– Never a problem. ever.

Again, sad that there is no zero star choice!
First off it is illegal to monopolize on a particular industry. Why is that the city of Reno has allowed Waste Management to take over the trash/​recycle industry? Well, when your a global company, making millions off of people, you have money to spend to bribe cities to only allow their company solely, to take over that particular market. In this case, Reno was given bribes from Waste Management to dominate the trash biz. I do not know specifically what items were given, or amounts of money, but I am told that the other companies like Castaway and Rizzoli were bought out by Waste Management, so there would be no competition. As I have tried to find out, what was given to our fair city in trade for this illegal action, there is not a lot of people giving out this type of information. If you try to cancel your service, they will make you so miserable on the phone that you give up. They use threatening tactics, tell you that it is illegal to NOT have trash, their customer service are trained to not allow or to steer you from actually canceling your service. I understand that they don’t want people doing unsanitary things with their trash, but that is not the problem. WM and Reno are not allowing another choice when it comes to trash/​recycling. There are other companies out there, fighting the good fight, that have business licenses and are being allowed to recycle, but WM is making it very difficult for these new companies, after all they have billions to spend in court and legal fees right?! I personally am sick and tired of being bullied over what I chose to do! I chose freedom, which is what our country is based on and I refuse to be bullied any longer. Screw you WM and your BS. Your service isn’t that great anyways and the money you make off of Reno, gets sent to Texas and not kept in our community! Disgusted!
Without naming names and getting one into trouble, Google, trash and recycle options in Reno, see what other companies are offering and what other alternatives there are, let’s quite this monopoly crap. After all this is not done with any other company!

Sadly there is no option for zero stars, but what does WM or Unilocal care about that. It’s not like I can change my trash service to another company! HAHA. Their service reflects their guaranteed money. Our HOA hasn’t been serviced by trash in 2 weeks and over a month for recycling, but they still send bills. Why is there no competition for waste management and why do they have an illegal monopoly over trash in this Reno?

We closed on our house 2 weeks ago and WM has yet to bring garbage & recycling cans to our house. First they said that we have to wait until the house closes, then it needed to be recorded in the assessor’s office. They said it could take a few days, then they said a week or two. Still no cans.
When we called again, we had to talk them through their own «Geo-​location» program, because it is a new construction home and they couldn’t find the address. Funny, all of our neighbors have their cans… am I not talking to the right person?
Called this morning AGAIN and the wait times were over 15 minutes, so asked that they call me back. They called me back and before I could talk to anyone, they hung up on me, so I called again to get back in the queue to be called back again in 1 – 2 hours.
It’s what happens when there is a monopoly… they don’t have to try because there is no other option for Reno residents. Still no cans at my house.

WM is ripping the people off! they will tell you anything to get you to sign up, Then they will slowly start screwing you over. They will not pick up any extra bags (even though they said they will) Then their lazy ass drivers won’t empty your cans all the way so your left with half a can full of trash on trash day. They continually charge more, then give you less service everyday. contacting them does nothing. You just get a bull shit line on how they are going to put in a complaint for you and you never hear back from the liars. nothing but thieves and the city allows it. Thieves allowing thieves to rip off the people.